JRR shop is still down?

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
User avatar
Uncle E
KVRAF
11910 posts since 22 Nov, 2000 from Southern California

Post Tue Aug 04, 2020 2:53 am

simmo75 wrote:
Mon Aug 03, 2020 4:50 pm
So has it been confirmed there was a data breach?
There was no data breach.

revvy
KVRAF
1714 posts since 15 Feb, 2020

Post Tue Aug 04, 2020 2:54 am

Good luck getting it back on the road Eric!

User avatar
Uncle E
KVRAF
11910 posts since 22 Nov, 2000 from Southern California

Post Tue Aug 04, 2020 2:56 am

Thank you!

ralfrobert
KVRist
400 posts since 24 Jul, 2017

Post Tue Aug 04, 2020 2:59 am

Good luck from me, too. Reviving the newsletter and / or informing existing customers about the timeline via mail may be a good idea. Not everybody uses KVR.

revvy
KVRAF
1714 posts since 15 Feb, 2020

Post Tue Aug 04, 2020 3:01 am

And let me share an anecdote for any who may later browse this thread.

I ordered HW from JRR, all good at an excellent price and shipped halfway round the world.

Recently ordered HW again. This time USPS just stopped tracking it and it never showed up. JRR issued a refund the first day it was confirmed by the PS as 'officially lost'. Always been a trustworthy company for me.

User avatar
Uncle E
KVRAF
11910 posts since 22 Nov, 2000 from Southern California

Post Tue Aug 04, 2020 10:38 am

Hello everyone,

I have added a public statement about the crash here:

https://www.jrrshop.com/features/the-great-crash

If there is anything you think I should add, please let me know and I will take care of it immediately. We are offering all customers a special 20% discount on a single software product (some exclusions apply). You can find information about it at that link.

Schmidi
KVRist
252 posts since 23 Apr, 2011 from Seattle WA

Post Tue Aug 04, 2020 1:49 pm

Just wanted to say Eric has been very responsive and helpful on my end. Credit where it's due.

JRR has always been a good US plugin reseller for my needs and I'll continue to use them.

chk071
KVRAF
25505 posts since 11 Apr, 2010 from Germany

Post Tue Aug 04, 2020 1:57 pm

The "Order History" in the account is still broken, and I don't see any of my products in "Downloadable Products" either...

Hope that data wasn't lost.
Plugins and a DAW. On a operating system. Which runs on a computer.

Schmidi
KVRist
252 posts since 23 Apr, 2011 from Seattle WA

Post Tue Aug 04, 2020 9:05 pm

Message uncle E directly. He got back to me quickly.

nirm123
KVRist
179 posts since 7 Sep, 2012

Post Tue Aug 04, 2020 11:03 pm

is search working yet ? I'm not able to search so I can't find relevant products

User avatar
Gamma-UT
KVRAF
5877 posts since 8 Jun, 2009 from UK

Post Tue Aug 04, 2020 11:28 pm

Search has always been iffy on JRR. It's often more useful just to use the "site:" directive on Google or DuckDuckGo.

User avatar
Digivolt
KVRian
789 posts since 21 Nov, 2018

Post Wed Aug 05, 2020 5:05 am

Uncle E wrote:
Tue Aug 04, 2020 10:38 am
Hello everyone,

I have added a public statement about the crash here:

https://www.jrrshop.com/features/the-great-crash

If there is anything you think I should add, please let me know and I will take care of it immediately. We are offering all customers a special 20% discount on a single software product (some exclusions apply). You can find information about it at that link.
Thanks Eric, tried using the code for ProjectSam Lumina 3 but I guess it's not valid for that sale ? :(

User avatar
DanielPL
KVRer
26 posts since 30 Apr, 2020 from Poland

Post Wed Aug 05, 2020 5:08 am

Uncle E wrote:
Tue Aug 04, 2020 10:38 am
Hello everyone,

I have added a public statement about the crash here:

https://www.jrrshop.com/features/the-great-crash

If there is anything you think I should add, please let me know and I will take care of it immediately. We are offering all customers a special 20% discount on a single software product (some exclusions apply). You can find information about it at that link.
Thanks for explanation and discount. Does it have any expiration date?

User avatar
Uncle E
KVRAF
11910 posts since 22 Nov, 2000 from Southern California

Post Wed Aug 05, 2020 7:47 am

nirm123 wrote:
Tue Aug 04, 2020 11:03 pm
is search working yet ? I'm not able to search so I can't find relevant products
Please try searching by the manufacturer name. I apologize for the trouble.

User avatar
Uncle E
KVRAF
11910 posts since 22 Nov, 2000 from Southern California

Post Wed Aug 05, 2020 7:49 am

Digivolt wrote:
Wed Aug 05, 2020 5:05 am
Thanks Eric, tried using the code for ProjectSam Lumina 3 but I guess it's not valid for that sale ? :(
Please make sure you are logged in when you enter the code. Also, it is only valid for a single product so please make sure that you do not have anything else in your cart.

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