Official T2 Notice

[Lunch Money]

I almost never encounter 'bugs' with Tracktion. I hear about this and that MIDI problem every now and then, but I don't really use MIDI all that much.

That could be why I'm still patient and not really in any particular rush. There's nothing in Tracktion that's holding me back from making songs.

I actually mostly agree with what Paul_is_dead said, though-- if I were a Jules or a Mackie rep, I'd be less and less inclined to visit this forum and have to wade through pages and pages of whining.

I want T2 pretty badly, but it's not constructive to groundhog so much.

Greg

[Improv]

It's like telling some one your making the greatest prime rib steak in the world but they can't see or smell it cooking, ...(

...because they can't seem to locate the darn cow to make the steak with!

[SuitcaseOfLizards]

It's like telling some one your making the greatest prime rib steak in the world but they can't see or smell it cooking, ...(

...because they can't seem to locate the darn cow to make the steak with!

Oh, now that's a mooooooot point. Ugh, this joke is a milk dud! Guess I'd better hoof it out of here!

[Sage]

I don't think that some simple information on where development currently stands is too much to ask for, especially if Mackie and Jules want to really distinguish Tracktion from the competition.

The competition never offers release dates and frustrates current users to no end by not keeping them in the loop. Were Jules and/or Mackie to give us information along the lines of "It's 70% done," or "We're pushing for release by the end of the year, but no promises," or some such, it would make a huge difference in the way their customer support is perceived, and would go a long way toward re-establishing the personal feel that it had when Jules was providing minute updates every so often.

They wouldn't even lose any current sales this way, since they've already stated that purchasing T1 and upgrading will be slightly cheaper than just purchasing T2.

Mackie has the chance to offer its customers a more personal touch by simply giving us some real information, even if it's vague and/or qualified. I think they're making a real mistake in not taking that opportunity.

[Mr. Tingle]

surly better to have a sequencer you prefer to all others than have some poxy info about undate times?

[Sage]

surley better to have a sequencer you prefer to all others than have some poxy info about undate times?

Not if other sequencers solve my problems in a more immediate time frame. I like Tracktion's interface enough to stick with it, but if the current version has problems that are more easily dealt with in another sequencer, it becomes a waiting game. If I had a better handle of where we stood with T2, I could decide whether to buy something else in the interim. If it's coming soon, I could avoid that cost and wait it out.

I'm not trying to make this sound like the end of the world, but I think it's worth pointing out that good customer service makes the customer feel like he's received something useful, and this thread fails to do that. I think it's worth Mackie's while to give us a more substantial idea of where the next update stands, and I think such a policy will set them apart from their competitors.

[Improv]

Oh, now that's a mooooooot point. Ugh, this joke is a milk dud! Guess I'd better hoof it out of here!

This is a typical example of fuzzy thinking-some would even say 'wooly thinking' . I should think at this point that you're feeling rather sheepish. Ewe!

I better stop now. Those puns were really baa-baaaaa-baaaad!

[Mr. Tingle]

Not if other sequencers solve my problems in a more immediate time frame.

Would it not be better to switch to a better host then?

I have reason to believe that Tracktion makes other hosts seem cumbersome hence people stick around but then get frustrated when all their needs are not met.

It's about music for me, and for this T1 is still the best of the bunch to get the job done.

[Sage]

Would it not be better to switch to a better host then?

Not necessarily. A "better host" might fix a single problem, but won't be as easy to work with as Tracktion.

It's about music for me, and for this T1 is still the best of the bunch to get the job done.

This has nothing to do with the issue at hand. "It's about music" for you? What does that even mean in the context of Mackie's customer service? Nothing. It's about music for *all* of us. But it's also about the level of communication we have with the developer and distributor.

Tracktion was built on two things: Ease of use, and frequent communication/service from the developer. The former is still there, but the latter has dropped off in the last six months, and this thread doesn't even come close to fixing that.

My point stands. Mackie has an opportunity to pay more than lip service to their customers and they are squandering it. I don't think this makes them evil and I don't intend to drop Tracktion for something else, but I'm not the only customer who finds it frustrating, and I think Mackie would find the benefits outweigh the drawbacks when it comes to offering us more information as to how far along T2 really is.

[AD80]

You've not written much software before, have you old chap?

no, I wish. My brain cant understand programming languages.

[Lunch Money]

I think it's worth pointing out that good customer service makes the customer feel like he's received something useful, and this thread fails to do that. I think it's worth Mackie's while to give us a more substantial idea of where the next update stands, and I think such a policy will set them apart from their competitors.

OK, but a few things to note--

1. You HAVE received something useful. It's called Tracktion, and if I'm not mistaken, it's the product you paid for. While we all hope for future upgrades, what we actually paid for is the product at hand.

2. I agree that such a policy would set them apart from their competitors; however, that's just our personal view on marketing, and not necessarily the right one. I'm with ya, but I don't think that gives us the ability to impose that opinion on a company. I wish!

Tracktion was built on two things: Ease of use, and frequent communication/service from the developer. The former is still there, but the latter has dropped off in the last six months, and this thread doesn't even come close to fixing that.

I think you'll find that ease of use and a great user base is what Tracktion was built on. Frequent communication from the developer was a sweet bonus, but I personally bought Tracktion before even knowing that Jules frequented the forums. When I found out, I thought, "cool!" but that's about it. K-v-R is not the sum of Tracktion's users. Many will have found out about Tracktion through other avenues, and for them, having Jules active on this forum will not have been a selling point.

I'm not the only customer who finds it frustrating, and I think Mackie would find the benefits outweigh the drawbacks when it comes to offering us more information as to how far along T2 really is.

I agree with this one.

HOWEVER, the original point was that some of us (I'm not the only one) simply wanted a quick word. We got it. We've been told that development is continuous and there is clearly a goal of making a finished product. In an e-mail I got from Mackie, I was told that they were working on Final Mix problems, and that other Acuma plug-ins were being considered for addition to the T2 box. Then, in the KVR DSP forum, there was a public call for other developers who might want to contribute plug-ins. Hardly the action of a company in a holding pattern.

Point being-- I agree that there could be more, and that it could be more specific. But it's not like we've totally been left out in the cold, so getting all whiney is a bit of an overreaction to what seems to me (at least) to be pretty standard developing and marketing procedure.

At the crux of it, we're all a bit disappointed that we're not receiving "extra-special" treatment, but I think it's childish to whine when we ARE still receiving standard and polite treatment. Ben has always been rather polite and accomodating, and it just irks me that it's being thrown back into his face by some people.

[Mr. Tingle]

This has nothing to do with the issue at hand. "It's about music" for you? What does that even mean in the context of Mackie's customer service?

This is the greater context. Without this you might not realise how lucky you are!


I've seen the chaos that can occur when too much is said about a product before release, I think that RMS and Mackie are doing the right thing.

[AD80]

I'm sorry, but you sound like a bunch of ingrates.

Ingrates?! Who are you to call anybody an ingrate for wanting more info? I've been thanking Jules for Tracktion every since I got it.

They didn't have to say anything.

And they didnt really.

At least they are acknowledging that you guys are wondering and are letting you know that your voices are heard.

Yeah thats all good stuff but like Jens said, its the same thing they sayd 5 months ago.

How many times have you heard that from say Cubase or Logic or ANYONE ELSE??

How many times? A LOT OF TIMES. I used Cubase for years and they allways had corporate lines like that in the forum when people got too rowdy. Besides thats one of the things we ejoyed around here before the Mackie thing. It was much different than the Cubase forum. Now its only slightly different.

It's not like you're unable to make music because of Tracktion.

Yeah I can make music with a four-track too who cares. I mean I'm a little bit of a gear slut. And the good thing about software is it advances. And when you see all other sequencers advancing and not yours you start asking questions. Also when feature requests go unanswered for months like Ixox was saying.

Remember when you first got it and you appreciated it? Try doing that again.

I remember IT like it was yesterday. I was gonna wait until we had junction filters to buy hahaha. If it was up to you we probably still would not have rack-filters. He probably would have saved them for T2. Nothings changed tho, I still love tracktion and think its very cool. My signature hasnt changed. Its by far my favorite host. Doesnt mean I dont want it to advance tho.

Or move to another host so you're not dragging down the forum.

WTF? I did move to another host....Tracktion!

PS: This is not a crack at Mackie at all! I'm just responding to the post. I think Jules should take his time with T2 until its ready. Hopefully we get some new real info, but I understand if we dont. But we're not ingrates for wanting to know more about T2. I still appreciate T1 very much.

[Mr. Tingle]

I think that the general response to this topic will create a more hardened corporate approach towards the users, which is the opposite of what people say they want.

[jens]

1. You HAVE received something useful. It's called Tracktion, and if I'm not mistaken, it's the product you paid for. While we all hope for future upgrades, what we actually paid for is the product at hand.

oh so untrue