support & registration for AIR plugins bundled with Hardware

[thor2]

Dear support
I have AIR plugins bundled with my AKAI Keyboard.
how can i register them at official site https://airmusictech.com/
and how can I get tech support in case I have issue?

thank you )

[sbangs_air]

Hope your safe and well. You can register at our site https://www.airmusictech.com/registration

[thor2]

thank you for very polite and your fast reply sbangs_ air
I'm good hope you either

after register I get white empty screen unfortunately
https://www.airmusictech.com/?ACT=22


for tech support I found follow link with address
https://www.airmusictech.com/support

If you encounter issues, please send your proof of purchase and if known software serial to softwaresales@airmusictech.com

if I understood correctly I need to address tech issue to this email?
what info is necessary to to add with message in case license is related to hardware ?

thank you