Hi,
i want to sell my SKnote plugins and asked him about it 4 weeks ago. I've written two more emails, but never got an answer.
Is this normal? What is your experience selling your SKnote licenses?
Thank you
SKnote is not responding to my emails (got a reply - all good)
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- KVRian
- 1390 posts since 16 Jan, 2018 from Portland, OR USA
Unfortunately, it's been the normal thing. I would try to find him in GS or here and nag him.
I still have an unanswered message from September 2018. Kind of tells the story.
It's sad though, some of his plugins are really good. But I won't touch them again.
I still have an unanswered message from September 2018. Kind of tells the story.
It's sad though, some of his plugins are really good. But I won't touch them again.
“In the beginning there was nothing, which exploded.”
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- KVRAF
- 2281 posts since 25 Apr, 2009 from Doritos Land where no goblins are allowed
I had a successful licence transfer in 2016 for Specter+Balance. I had to remind him a couple of days later, but that's all. 
I've tried to be as respectful and friendly as possible and it worked.
I've tried to be as respectful and friendly as possible and it worked.
Please don’t read the above post. It’s a stupid one. Simply pass.
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- KVRian
- 1341 posts since 15 Oct, 2005 from The Far North
Had to withdraw some Sknote plugins from the marketplace once because he didn’t respond to my licence transfer requests. Haven’t tried selling Sknote stuff since. Brilliant developer, though 
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- KVRist
- Topic Starter
- 442 posts since 13 Apr, 2017
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- KVRist
- 189 posts since 6 Jul, 2012
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- KVRAF
- 3983 posts since 20 Feb, 2004
Similar situation to others here, he dragged his feet forever on a license transfer, apparently ignoring my e-mails. It appears to be a common experience.
A well-behaved signature.
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- KVRist
- 214 posts since 12 Jan, 2017 from England
Do things ever get fixed too? I bought AnyGauss as my first SKNote plugin in February and there are some major bugs with it but now seems totally abandoned. I have asked when fixes are coming and issues have been acknowledged but nothing done. I am slowly coming to realisation reading other threads that other plugins are released and then abandoned like this
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- Banned
- 61 posts since 21 Sep, 2020
from experience, devs who don't benefit from a transfer fee always take their time with it. there is no policy, no conditions set on these things. no conditions = no responsibilities. "you don't pay me, I don't owe you". it is done entirely at will. all devs should introduce a reasonable fee to keep themselves interested and generate an additional income. then the specific time constraints for a transfer can be set.
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- KVRist
- 189 posts since 6 Jul, 2012
I'm not against transfer fees, but in the interest of their business, good, basic customer service should keep them interested.Ray Leece wrote: ↑Wed Oct 28, 2020 9:03 am from experience, devs who don't benefit from a transfer fee always take their time with it. there is no policy, no conditions set on these things. no conditions = no responsibilities. "you don't pay me, I don't owe you". it is done entirely at will. all devs should introduce a reasonable fee to keep themselves interested and generate an additional income. then the specific time constraints for a transfer can be set.
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- Banned
- 61 posts since 21 Sep, 2020
it's not a "basic customer service", license transfers. iLok and Plugin Alliance charge up to 20-25$ per license, which can be a lot of money depending on how many licenses you move. if SKnote charged this much, which almost equals the intro price of their plugins, I bet they'd be interested in moving as many as they possibly could.
then again, you are not refused the transfer entirely, but they set no time constraint on it. and since you don't pay anything, you are in no position to demand quick transfers. there's no conditions set. in fact, in Quinto's place, I'd just tell people to either pay for it or terminate the option for transfers altogether. it's not like every company provides you with this option, anyway. some just don't, take it or leave it.
then again, you are not refused the transfer entirely, but they set no time constraint on it. and since you don't pay anything, you are in no position to demand quick transfers. there's no conditions set. in fact, in Quinto's place, I'd just tell people to either pay for it or terminate the option for transfers altogether. it's not like every company provides you with this option, anyway. some just don't, take it or leave it.
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- KVRist
- 189 posts since 6 Jul, 2012
You are missing the point. It would be in your best interest as a business operator to be responsive and essentially not ignore customers regardless of the task. Nobody is forcing you to work for free. And that is understandable, like I said, I am not against transfer fees. But to neglect customer requests, especially supportive, paying customers, is not in the best interest of your business. That's basic customer service. I would rather pay a $5 transfer fee for example, and have a normal 2-day or so response rather than 2 weeks of radio silence. This is basic business 101.Ray Leece wrote: ↑Wed Oct 28, 2020 11:03 am it's not a "basic customer service", license transfers. iLok and Plugin Alliance charge up to 20-25$ per license, which can be a lot of money depending on how many licenses you move. if SKnote charged this much, which almost equals the intro price of their plugins, I bet they'd be interested in moving as many as they possibly could.
then again, you are not refused the transfer entirely, but they set no time constraint on it. and since you don't pay anything, you are in no position to demand quick transfers. there's no conditions set. in fact, in Quinto's place, I'd just tell people to either pay for it or terminate the option for transfers altogether. it's not like every company provides you with this option, anyway. some just don't, take it or leave it.
