No. If the customers don't react to bad or nonexisting or late support, they (not limited to Steinberg) won't change anything. But the opposite holds too, you have to tell others so that the companies profit from good support.
Problems with Steinberg support
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ReleaseCandidate ReleaseCandidate https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=476930
- KVRian
- 620 posts since 19 Oct, 2020
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- KVRer
- Topic Starter
- 8 posts since 10 Nov, 2016
I called them today and my case was fixed immediately 
Thanks!
BUT.... when we talk about support standards it is SOOOO BAAAAD that I will never ever purchase from them. Really. Never.
Thanks!BUT.... when we talk about support standards it is SOOOO BAAAAD that I will never ever purchase from them. Really. Never.
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- KVRAF
- 4584 posts since 21 Sep, 2005
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- Banned
- 11467 posts since 4 Jan, 2017 from Warsaw, Poland
Had to look that one up. I thought it's "Google It, You F**k". Close enough
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- Banned
- 11467 posts since 4 Jan, 2017 from Warsaw, Poland
From my experience there's no chance to get to official support in Poland. You have to go through branch of Yamaha Germany first and they don't even liste their e-mail or website
God bless for Google, YT and forums like KvR
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- KVRian
- 1052 posts since 17 Mar, 2005 from Bay Area
It has been like this for years. Steinberg customer support is one of the worst aspects of using their products, and the company officially sends users to the steinberg community forums for support while they wait. On the forums, brand managers will argue and fight with you for discussing known flaws, always trying to obfuscate the problems and blame it on a galaxy of other vendors.matrixplan wrote: Tue Dec 15, 2020 9:19 pm Anyone had problems with Steinberg support? I wait almost 3 weeks for answer, and can't use my purchased software. Nothing. Silence. I was hoping that thi is high quality developer so they should somehow answer
Oh, and how do you like that new forum system?? Lol imo it's one of the worst forums I've ever seen, and it's filled with spam posts that steinberg's mods seem unable to deal with. I made a post about how the spam is getting through to their board, exposing users to random spam links for hours at a time before someone deletes them. They moderated my post and said "you should watch your tone" to me, despite not having violated any forum rules. I'm pretty sick of steinberg support frankly.
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- KVRist
- 222 posts since 9 Jun, 2019 from Brisbane Australia
Same here in Australia. I came to the conclusion years ago that the majority of reasons to contact support are either: solvable through googling/ forum-ing, or bug that may or may not be fixed in a future update.antic604 wrote: Fri Dec 18, 2020 3:16 pmFrom my experience there's no chance to get to official support in Poland. You have to go through branch of Yamaha Germany first and they don't even liste their e-mail or website
God bless for Google, YT and forums like KvR
I did just check and notice that the Yamaha portal in Australia seems to have improved a lot recently and seems like they may be taking Steinberg customers more seriously.
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- KVRAF
- 35679 posts since 11 Apr, 2010 from Germany
Hmm... what happens when you have a problem with the software?antic604 wrote: Fri Dec 18, 2020 3:16 pmFrom my experience there's no chance to get to official support in Poland. You have to go through branch of Yamaha Germany first and they don't even liste their e-mail or website
God bless for Google, YT and forums like KvR
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- KVRist
- 99 posts since 16 Apr, 2018
At least you have support. I don't. I live in Israel, and Cubase is very popular here, but still, they don't give any support in my country. They sent me many times to the reseller. The reseller is a sell guy, not a developer It's not only the support.. their whole license thing is very outdated, with lots of bugs and problems on my mac.. Had to reinstall my mac one time. Even their forum is dead and feels like something from the '90s. They have good products but a very old school mentality and not in a good way. Slate Digital for example is a company with a great support, also Rob Papen.
It's not only the support.. their whole license thing is very outdated, with lots of bugs and problems on my mac.. Had to reinstall my mac one time. Even their forum is dead and feels like something from the '90s. They have good products but a very old school mentality and not in a good way. Slate Digital for example is a company with a great support, also Rob Papen.-
- KVRAF
- 7104 posts since 22 Jan, 2005 from Sweden
Yes, I had it with them since 3 years now.raiderpdog wrote: Thu Dec 17, 2020 12:02 am So far for me, they are the worst with the non-help. Won't buy anything else from them.
A Couple of tickets no response in 2 months, then a mail saying if it didn't resolve itself post a new ticket.
- I mean what is that?
- they cancel it basically...
That is more like abuse, than support.... Waves are the best out there, no exception always getting a response in 4 hours or so. Always follow through until solved.
And I'm not the one cluttering my account with tickets.
There was one guy at Steinberg forum that went "please Steinberg respond" and nothing happend for a year.
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- Banned
- 11467 posts since 4 Jan, 2017 from Warsaw, Poland
Not sure I follow. I guess it depends on who you are. If you're Hanz Zimmer or Junkie XL, they'll fly a helicopter over with a team of engineers. For you & I they'll probably leave us hangingchk071 wrote: Fri Dec 18, 2020 9:55 pm Hmm... what happens when you have a problem with the software?