I don't understand the upgrade prices

[Held]

The only liar here are you Held! Shame on you, you little sock puppet!

..and before you allude other people about their attention to detail i already posted which plugin of the MEssentialsFXBundle i doesn't own but you still think i haven't. So that say much about your attention to detail.

Also i don't think that this is a bug this is on purpose and like Gregorius pointed out there are good reasons to bring this to the public. I see that the whole topic must hurt you very much and you try everything to destroy the facts and put the blame on me, you even call me a liar you little fanboi but it won't work. The facts are obvious and pretty clear.

Melda shows not much interest here about solving this "serious bug". I guess i know why. Now move on you little fanboi or ask Vojtech to send you a few pennies for your effort!

Yeah, I admit you annoy me, and I wish I'd have stopped feeding the troll along time ago, but I'm not perfect.

Fact is, you have an issue and refuse to do the absolute minimum to resolve it. But you spend a lot of time talking about the issue. Maybe you have a completely different issue that you refuse to address.

[MeldaProduction]

Holy crap, this is not even a conversation... The fun part is, I don't even know if there is a problem and if so, what it is, but just reading this "mladi"'s response on this last page makes me sad...

[ScrLk]

I don't even know if there is a problem and if so, what it is

Is the following a bug or just normal policy?

So this is a 10 plugins bundle from them i already have 9 which are worth 24€ (according to Melda) the only one left i can purchase for 232€ (according to Melda). The whole bundle cost 249€ btw..

[MeldaProduction]

No idea, I'd need to check the account. But you can already see that he spent 24 EUR, which the bundle costs way more, so... He could for example have other bundles, which would cover it (if you saw how complex that upgrade system already is, it's impossible count products from other bundles, making it some sort of hybrid crossgrade system), or NFRs...

[ScrLk]

I think it's not good for it to be this complex... As a customer you want to understand upfront what your upgrade costs will be. Based on this, there is no guarantee for what discount you'll be offered.

I'll make this my last post in this thread. I highly suggest to simplify the upgrade system, and to give all customers the same upgrade opportunities. You will make more money off some customers and less off others. The important part is that they are all willingly supporting you with their money.

[MeldaProduction]

Well, this entire upgrade system has been made because people asked for it. And this is even an extreme case, which we actually don't know "what" . Rest my case...

[mladi]

No idea, I'd need to check the account. But you can already see that he spent 24 EUR, which the bundle costs way more, so... He could for example have other bundles, which would cover it (if you saw how complex that upgrade system already is, it's impossible count products from other bundles, making it some sort of hybrid crossgrade system), or NFRs...

Maybe i should change the topic from "I don't understand the upgrade prices" to "Even the developer don't understand his upgrade system how could we"?

I guess it's time you upgrade the text on your website about how the upgrade prices are computed because:

"we subtract 70% of what you have spent so far for the products included in the upgrade. We cannot know the actual price when you purchase from a reseller, so we assume 50% off, hence it is advantageous to purchase from us directly if you plan to upgrade. Minimum upgrade price is € 10."

..something different then you tried to explain above. I could also say you "forgot" the little but important details.

So it never was a bug but intended you only didn't want to come out with all the little pitfalls. Look, even your fanbois thought it's a bug or that i'm lying and that's somehow funny in the end.

[rasmusklump]

[Held]

No idea, I'd need to check the account. But you can already see that he spent 24 EUR, which the bundle costs way more, so... He could for example have other bundles, which would cover it (if you saw how complex that upgrade system already is, it's impossible count products from other bundles, making it some sort of hybrid crossgrade system), or NFRs...

Wait, so if I buy a bundle, it doesn't count towards the MCompleteBundle?

[MeldaProduction]

No idea, I'd need to check the account. But you can already see that he spent 24 EUR, which the bundle costs way more, so... He could for example have other bundles, which would cover it (if you saw how complex that upgrade system already is, it's impossible count products from other bundles, making it some sort of hybrid crossgrade system), or NFRs...

Wait, so if I buy a bundle, it doesn't count towards the MCompleteBundle?

Of course it does!

Basically I have no idea what mladi's problem is, and he's just constantly aggressive, so I don't really care anymore. I was basically assuming an extreme scenario of overlapping bundles - if you'd have say MCreativeFXBundle and MMixingFXBundle, I suppose there may be also something in MEssentialFXBunde, that is NOT in these 2 bundles, but there's most likely something that is. In this case how would you even calculate "a crossgrade price towards the essential bundle"... So only upgrades DO work (product -> bigger product -> bundle -> bigger bundle). Not such weird hybrid crossgrades.

[Held]

No idea, I'd need to check the account. But you can already see that he spent 24 EUR, which the bundle costs way more, so... He could for example have other bundles, which would cover it (if you saw how complex that upgrade system already is, it's impossible count products from other bundles, making it some sort of hybrid crossgrade system), or NFRs...

Wait, so if I buy a bundle, it doesn't count towards the MCompleteBundle?

Of course it does!

Basically I have no idea what mladi's problem is, and he's just constantly aggressive, so I don't really care anymore. I was basically assuming an extreme scenario of overlapping bundles - if you'd have say MCreativeFXBundle and MMixingFXBundle, I suppose there may be also something in MEssentialFXBunde, that is NOT in these 2 bundles, but there's most likely something that is. In this case how would you even calculate that... So only upgrades DO work (product -> bigger product -> bundle -> bigger bundle). Not such weird hybrid crossgrades.

That's good to know. Thanks for clarifying

[mibby]

I think it's not good for it to be this complex... As a customer you want to understand upfront what your upgrade costs will be. Based on this, there is no guarantee for what discount you'll be offered.

I'll make this my last post in this thread. I highly suggest to simplify the upgrade system, and to give all customers the same upgrade opportunities. You will make more money off some customer and less off others. The important part is that they are all willingly supporting you with their money.

Hey "ScrLk", I don't understand this statement, and I respectfully disagree. In fact, based on my experiences with Melda support, I have the opposite view. You seem to be basing your position solely on what this "mladi" fellow has chosen to disclose. And he doesn't seem interested in even trying to resolve his "issues" with Melda. (?) As a result, Melda has no useful information to to clarify things...

I also think Melda has been very transparent about their upgrade policies and prices. Understandably, it gets complex with the bundles and upgrades. But there are human on the other side of this, and humans make mistakes.

But to assign malicious intent and accuse Melda of wanting to screw over their customers, and then spewing that baseless BS over 10 pages of a forum thread as "mladi" is doing is offensive - especially so when he hasn't even engaged with Melda support to resolve anything.

In fact, here is his response at the end of the first page of this thread after another member had repeatedly tried to be helpful:

Same question: What happened when you queried this directly with MeldaProduction?

Also, how do you find out what the Upgrade price is? I cannot see anything on the web site pages.

I can see the upgrade prices in my account.

I didn't queried this directly with Melda, this is not the point of this topic.

So what's the point? I suppose his original title gives us a clue...

Sorry but your upgrade plan is the biggest b***s*** ever!

That was a clear indication where this was headed - nowhere. I do agree with you on this point "ScrLk " - this thread is a waste of time...

Life is short. Stay safe everyone. peaceout.

[mladi]

Basically I have no idea what mladi's problem is

I didn't paid 24€ for nine plugins like your system computed but way more (i think that everybody can take that for granted) and i feel offended that you want me to pay 232€ for one lousy plugin that you then even call a "special upgrade price".

Not very hard to grasp i would say.

[Ploki]

To me it looks like reseller purchases didn't count towards "money spent" in mladi's account.

Which I feel isn't fair. I realise that having a manual system with receipt would be a nuissance, but i guess one could at least get 50% retail price counted towards their upgrades if they bought from resellers?
Sure there are freebies like the PB thing, but you guys surely must have approved that, and could technically prevent freebie serials from counting towards discounts.

Since you apparently already do that anyway, i guess there's a weird bug in mladi's account that he should've checked with you in the first place?

I haven't bought anything Melda from a reseller YET, but i'll sure be vigilant about it when I do.

[Held]

but i guess one could at least get 50% retail price counted towards their upgrades if they bought from resellers?
Sure there are freebies like the PB thing, but you guys surely must have approved that, and could technically prevent freebie serials from counting towards discounts.

That's exactly what they are doing and I keep repeating. Even if you get something for free like MTurboCompLE from PluginBoutique last month, it still counts towards upgrading any package that contains MTurboCompLE. If you buy from a reseller at less than 50%, it still counts as 50% during upgrades.

The only way you get screwed for buying third party is if you pay more than 50%. Otherwise it's equal or better treatment.