By the way, I'm also working as a system administrator for a social company with very high data protection rules since over 13 years! And if my customers call and tell me, that their whole system is not working anymore, I do what I can to help them and they also have my private call number and can call me every time! And in that business nobody opens the full remote control service! And Team Viewer is not the same like the full remote control, but refx wanted the remote control service first! If you don't believe me, I made screenshots of that conversation!Ryan99 wrote: ↑Fri Feb 26, 2021 2:00 pm I wouldn’t want to be in customer service these days! Since there are so many configurations in different computers, it’s hard to pinpoint a specific problem to one user. That must be why they offered you remote session to understand and help you with your problem. And I don’t know of any software company that is offering 24 hours a day technical service. I’m not defending the company by the way, since I don’t have all the details.
And I also understand, that in such a situation my customers are stressed and also afraid and "rude", but I would NEVER banish them from my support forever! Refx banned me completely from their support service and I'm still banned! And I'm not alone, you can google different platforms with similar experiences since years! If you don't find them, I can post all that links here!
And again, at the moment Nexus works, because I spent much time to fix it by myself, but if I'll get problems again and they again won't give me support, I'll sue them!