AIR Music Technology

seagate2019 · Post by **seagate2019** » Fri Mar 05, 2021 2:22 am

a week after contacting support via the website I've finally had an email today... to tell me the case was solved and to check my spam folder, and please leave some feedback on the service...

Of course, any replies to the email bounce back.

Are you kidding me???

mabian · Post by **mabian** » Fri Mar 05, 2021 7:50 am

I think so.

leeleema · Post by **leeleema** » Fri Mar 05, 2021 11:47 pm

seagate2019 wrote: Fri Mar 05, 2021 2:22 am a week after contacting support via the website I've finally had an email today... to tell me the case was solved and to check my spam folder, and please leave some feedback on the service...

Of course, any replies to the email bounce back.

Are you kidding me???

Leave negative feedback, post here, open a new case. Rinse and repeat. You can make it a regular thing until you are happy with an outcome. Just copy and paste and timetable to yourself so it's a quick and easy thing for you to do. Poor customer service is totally unacceptable these days. There are one and two man companies who are excellent, yet much larger ones can be terrible.

seagate2019 · Post by **seagate2019** » Sat Mar 06, 2021 10:50 am

I did leave negative feedback on their questionnaire.

Luckily I only paid 10 bucks for the piece of crap software so I can afford to write it off.

Hopefully this post and others like it stop people from buying anything from them!

Aloysius · Post by **Aloysius** » Mon Mar 08, 2021 3:40 pm

I sent a message to support with all my details.
They eventually wrote back looking for my details.

Haven't heard from them since.

telecharge · Post by **telecharge** » Mon Mar 08, 2021 4:08 pm

With my last request, they sent me a link to a 3rd party website and closed my ticket. The information on the 3rd party website did not resolve my issue. I gave them the lowest possible scores on the subsequent survey they sent me. No follow up from them on that, either.

imrae · Post by **imrae** » Mon Mar 08, 2021 5:32 pm

At this point you have to wonder if it's a psychological experiment of some kind.

seagate2019 · Post by **seagate2019** » Tue Mar 09, 2021 5:05 am

imrae wrote: Mon Mar 08, 2021 5:32 pm At this point you have to wonder if it's a psychological experiment of some kind.

Yep, it's called "Grab the money and run!"

Absolutely piss poor if you ask me! KVR and ADSR need to stop advertising plug ins from the dodgy companies!

excuse me please · Post by **excuse me please** » Tue Mar 09, 2021 5:41 am

KVR can't even fix their editor.

SparkySpark · Post by **SparkySpark** » Thu Mar 11, 2021 12:00 am

never mind

sbangs_air · Post by **sbangs_air** » Thu Mar 11, 2021 10:52 am

Sorry, your case has been mishandled please feel free to send me a DM and I will do my best to assist.

Aloysius · Post by **Aloysius** » Thu Mar 11, 2021 11:17 am

Thank you.

seagate2019 · Post by **seagate2019** » Thu Mar 18, 2021 8:56 pm

sbangs_air wrote: Thu Mar 11, 2021 10:52 am Sorry, your case has been mishandled please feel free to send me a DM and I will do my best to assist.

All good, I've deleted Mini Grand and moved on with my life...

FJ5 · Post by **FJ5** » Sun Mar 28, 2021 1:13 pm

I've always had good experiences with AIR support. The occasional 'forgotten' email but often resolved after a reminder/follow-up!

mabian · Post by **mabian** » Sun Mar 28, 2021 1:25 pm

FJ5 wrote: Sun Mar 28, 2021 1:13 pm I've always had good experiences with AIR support. The occasional 'forgotten' email but often resolved after a reminder/follow-up!

Lucky man.

- Mario

AIR Music Technology

KVR Audio

Terrible tech support