Hi, I'm planning to sell my license for Hive, it's a great product but I don't really use it as much as the other synths I have. I'm a bit confused as to how to go about this. I understand I have to purchase a transfer token (i bought it during the new year/xmas sale), which is fine, but how should I go about this? I don't want to list something and then find that perhaps I'm not entitled to a token (i don't mind paying for it myself). In other words, what's the order of how thsi will get resolved because I don't want to ask someone to pay me and then have to go through the process of transferring a license and buying a token and finding it doesn't work after taking someone's money.
I hope that post made sense.
License Transfer Questions
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- KVRAF
- 1562 posts since 31 Dec, 2020
Muh bandcamp: https://automatedhero.bandcamp.com/?fro ... _dashboard
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- u-he
- 30213 posts since 8 Aug, 2002 from Berlin
Our support team will take you through the process. You need to initiate it here on our support page
https://u-he.com/support/#contact
by choosing this contact option:
(sorry for the large screenshot... Retina display quirk)
https://u-he.com/support/#contact
by choosing this contact option:
(sorry for the large screenshot... Retina display quirk)
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- KVRAF
- Topic Starter
- 1562 posts since 31 Dec, 2020
Thanks, but I don't want to initiate before I have a buyer. Can I get a token first? That's what I'm asking. I don't want to mess people around (including your support staff)?
Muh bandcamp: https://automatedhero.bandcamp.com/?fro ... _dashboard
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- u-he
- 30213 posts since 8 Aug, 2002 from Berlin
It's no trouble for us at all - either way, please go ahead as I described.
(anything else would be messy for us)
(anything else would be messy for us)
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- KVRAF
- Topic Starter
- 1562 posts since 31 Dec, 2020
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- KVRAF
- Topic Starter
- 1562 posts since 31 Dec, 2020
What happens to the version of Hive that's on my PC if I transfer license? Does it revert to demo mode? Presumably all user created content is no longer accessible.
Not a problem, just curious as to what then happens.
Not a problem, just curious as to what then happens.
Muh bandcamp: https://automatedhero.bandcamp.com/?fro ... _dashboard
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- u-he
- 30213 posts since 8 Aug, 2002 from Berlin
I really have no idea. I guess the support team will ask you to do the right thing and delete the license.
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- KVRAF
- Topic Starter
- 1562 posts since 31 Dec, 2020
I have no problem with thatUrs wrote: Fri Mar 12, 2021 1:15 pm I really have no idea. I guess the support team will ask you to do the right thing and delete the license.
Muh bandcamp: https://automatedhero.bandcamp.com/?fro ... _dashboard
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- KVRian
- 1297 posts since 23 Jun, 2007 from Findlay OH USA
I hope I'm not off-topic by asking: Is there a hold-up on transfers at this time ? I requested a transfer last week for a product I've owned for more than 9 months but I've heard nothing back from the team. I've been very pleased with the speed of the process when I transferred other u-he licenses, I'm wondering if there's a hold-up I should know about. I love u-he products and service has always been great.
Best regards,
Dave Phillips
Best regards,
Dave Phillips
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- u-he
- 30213 posts since 8 Aug, 2002 from Berlin
Nope, it either hasn't arrived in our support inbox, or our answer hasn't arrived with you.StudioDave wrote: Tue Mar 16, 2021 11:08 am I hope I'm not off-topic by asking: Is there a hold-up on transfers at this time ? I requested a transfer last week for a product I've owned for more than 9 months but I've heard nothing back from the team. I've been very pleased with the speed of the process when I transferred other u-he licenses, I'm wondering if there's a hold-up I should know about. I love u-he products and service has always been great.
Best regards,
Dave Phillips
There was an outage on our emails server some time ago. Maybe just send again?
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- KVRian
- 1297 posts since 23 Jun, 2007 from Findlay OH USA
I will try again, thank you !Urs wrote: Tue Mar 16, 2021 11:12 amNope, it either hasn't arrived in our support inbox, or our answer hasn't arrived with you.StudioDave wrote: Tue Mar 16, 2021 11:08 am I hope I'm not off-topic by asking: Is there a hold-up on transfers at this time ? I requested a transfer last week for a product I've owned for more than 9 months but I've heard nothing back from the team. I've been very pleased with the speed of the process when I transferred other u-he licenses, I'm wondering if there's a hold-up I should know about. I love u-he products and service has always been great.
Best regards,
Dave Phillips
There was an outage on our emails server some time ago. Maybe just send again?
Best regards,
dp