Roland Cloud
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- KVRian
- 537 posts since 23 Jan, 2008 from Hamburg, Germany
So it's not a life time key. It's a seven day key that automatically renews itself once every week (if all goes well and more often than not it doesn't).
As soon as this renewal fails for whatever reason the license (and the money) is gone forever. Now it's the job of the customer to bring this software back to life by contacting the support (when the CRM system fails) or contact his lawyers (when the servers go down). The cloud provider has no reason to care. He has the money.
As soon as this renewal fails for whatever reason the license (and the money) is gone forever. Now it's the job of the customer to bring this software back to life by contacting the support (when the CRM system fails) or contact his lawyers (when the servers go down). The cloud provider has no reason to care. He has the money.
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- KVRer
- 23 posts since 3 Jan, 2011 from Sweden
1. That they fix Roland Cloud Manager (RCM).
Out of all >10 license-/download managers I have, RCM is by far the buggiest, slowest and offers the poorest download speed.
That alone makes it impossible for me to recommend RC to anyone.
2. Focus on dedicated synths, instead of Zenology expansions and loads of sample packs
3. Make a big effort to reduce CPU load
4. Allow users to properly choose VST2 location. And a another folder dedicated for the huge libraries.
The VST-inventors Steinberg has from the beginning used C:\Program Files\Steinberg\VSTPlugins as the proper De Facto standard on Windows machines.
Ignoring this standard will inevitably cause problems for users - and thus also for support teams.
Follow the standard Roland!
5. Re-introduce the loyalty offers to all users who have subscribed (either annually or monthly) to RC for years now.
Two synths per subscribed year.
(So if you have been using RC since 2018 you should have 6 free lifetime synths by the end of 2021.)
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- KVRian
- 650 posts since 2 Nov, 2014
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Funkybot's Evil Twin Funkybot's Evil Twin https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=116627
- KVRAF
- 11519 posts since 16 Aug, 2006
I'd also add...T11 wrote: ↑Tue May 11, 2021 2:52 pm1. That they fix Roland Cloud Manager (RCM).
Out of all >10 license-/download managers I have, RCM is by far the buggiest, slowest and offers the poorest download speed.
That alone makes it impossible for me to recommend RC to anyone.
2. Focus on dedicated synths, instead of Zenology expansions and loads of sample packs
3. Make a big effort to reduce CPU load
4. Allow users to properly choose VST2 location. And a another folder dedicated for the huge libraries.
The VST-inventors Steinberg has from the beginning used C:\Program Files\Steinberg\VSTPlugins as the proper De Facto standard on Windows machines.
Ignoring this standard will inevitably cause problems for users - and thus also for support teams.
Follow the standard Roland!
5. Re-introduce the loyalty offers to all users who have subscribed (either annually or monthly) to RC for years now.
Two synths per subscribed year.
(So if you have been using RC since 2018 you should have 6 free lifetime synths by the end of 2021.)
6. Lifetime Keys should require one authorization per machine.
Enough with phoning home every few days. It's annoying when it suddenly fails to authorize and I have to go hunting for my RC passwords.
7. Allow users to manage authorized machines via RC, de-eauthorize old PCs.
Pretty sure it already does this. But ties into issue above.
- KVRAF
- 11093 posts since 16 Mar, 2003 from Porto - Portugal
^^^ THIS ^^^T11 wrote: ↑Tue May 11, 2021 2:52 pm1. That they fix Roland Cloud Manager (RCM).
Out of all >10 license-/download managers I have, RCM is by far the buggiest, slowest and offers the poorest download speed.
That alone makes it impossible for me to recommend RC to anyone.
2. Focus on dedicated synths, instead of Zenology expansions and loads of sample packs
3. Make a big effort to reduce CPU load
4. Allow users to properly choose VST2 location. And a another folder dedicated for the huge libraries.
The VST-inventors Steinberg has from the beginning used C:\Program Files\Steinberg\VSTPlugins as the proper De Facto standard on Windows machines.
Ignoring this standard will inevitably cause problems for users - and thus also for support teams.
Follow the standard Roland!
5. Re-introduce the loyalty offers to all users who have subscribed (either annually or monthly) to RC for years now.
Two synths per subscribed year.
(So if you have been using RC since 2018 you should have 6 free lifetime synths by the end of 2021.)
(BUT i HAVE LITTLE HOPES ABOUT IT)
Actually, THERE ISN'T a standard. That's why, as you said, Roland should have an option in Roland Cloud Manager to choose the place where to install the DLL files. Although C:\Program Files\VstPlugIns may work for some, others may have a different default directory (I now have C:\Proigram Files\Common Files\VST2).T11 wrote: ↑Tue May 11, 2021 2:52 pm 4. Allow users to properly choose VST2 location. And a another folder dedicated for the huge libraries.
The VST-inventors Steinberg has from the beginning used C:\Program Files\Steinberg\VSTPlugins as the proper De Facto standard on Windows machines.
Ignoring this standard will inevitably cause problems for users - and thus also for support teams.
Follow the standard Roland!
But this isn't the only problem. In some systems, RCM fails to install updates, and we have to manually uninstall older versions in order to be able to install newer versions. Also, sometimes RCM itself doesn't update properly. Not to mention all the times downloads fail. This is a complete mess.
And they keep launching sounds and Zenology expansions, and nothing else. I am becoming tired of Roland Cloud.
Last edited by fmr on Wed May 12, 2021 1:50 pm, edited 1 time in total.
Fernando (FMR)
- KVRAF
- 11093 posts since 16 Mar, 2003 from Porto - Portugal
- KVRist
- 353 posts since 24 Dec, 2015
Zenology Pro/Zen-Core is the latest version of Roland's 4-partials engine. It contains recreations of every XV-5080 and SRXs patches and let's be honest those patches sound virtually the same as those found on the XV/SRX VSTs (reverb and delay aside since Zen doesn't have these...). The good thing is that you can mix and match different SRXs (EXZ) PCM samples into a single Zenology patch.
- KVRAF
- 11093 posts since 16 Mar, 2003 from Porto - Portugal
Some of them don't sound the same... "virtually" or "no virtually". This has already been discussed and proven. Sure, the engines are close, as are "ALL" Roland PCM engines. You admited that yourself in what concerns the effects. XV-5080 also features a later version of the same PCM engine that powers JD-800 and JD-990, yet they don' sound the same.sinemotor wrote: ↑Wed May 12, 2021 6:42 pmZenology Pro/Zen-Core is the latest version of Roland's 4-partials engine. It contains recreations of every XV-5080 and SRXs patches and let's be honest those patches sound virtually the same as those found on the XV/SRX VSTs (reverb and delay aside since Zen doesn't have these...). The good thing is that you can mix and match different SRXs (EXZ) PCM samples into a single Zenology patch.
You should be able to do that in JV-1080 and XV-5080 too. You can't simply because Roland didn't program them that way (when they should). It's absurd having to load the same engine with a different skin each time we want a different SRX.
Fernando (FMR)
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- KVRAF
- 7751 posts since 15 Sep, 2005 from East Coast of the USA
I sent a question over to RC support back on January 4th and finally received an email from them on May 10th saying they are sorry they didn't get back to me. They didn't answer my question though and it looked like an automated copy-and-pasted text. It mentioned to reply to their email if I still had an issue. I did reply, and it's been 3 days with no answer.
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WatchTheGuitar WatchTheGuitar https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=440193
- KVRAF
- 12937 posts since 30 Apr, 2019
Yes, I think they've possibly restarted some long borked system because I also got email responses from an overpayments issue raised about three or four months ago though thankfully an actual human being at Roland had fixed it in the interim.Examigan wrote: ↑Fri May 14, 2021 9:54 am I sent a question over to RC support back on January 4th and finally received an email from them on May 10th saying they are sorry they didn't get back to me. They didn't answer my question though and it looked like an automated copy-and-pasted text. It mentioned to reply to their email if I still had an issue. I did reply, and it's been 3 days with no answer.
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- KVRAF
- 7751 posts since 15 Sep, 2005 from East Coast of the USA
I wonder if they are going through a huge backlog of emails now, as I still haven't heard from them. I replied to their email (which didn't answer my original question) 5 days ago.
Last edited by Examigan on Tue May 18, 2021 5:12 pm, edited 1 time in total.
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- KVRAF
- 11165 posts since 2 Dec, 2004 from North Wales
I cancelled after the first year subscription (to get my 2 free) and still have access to everything as if I am subscribed.
I don't use it anyway, not even my 2 free...better stuff has come along and I just cant be bothered having it installed.
I don't use it anyway, not even my 2 free...better stuff has come along and I just cant be bothered having it installed.
X32 Desk, i9 PC, S49MK2, Studio One, BWS, Live 12. PUSH 3 SA, Osmose, Summit, Pro 3, Prophet8, Syntakt, Digitone, Drumlogue, OP1-F, Eurorack, TD27 Drums, Nord Drum3P, Guitars, Basses, Amps and of course lots of pedals!
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Brian.McClelland Brian.McClelland https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=474670
- KVRist
- 147 posts since 18 Sep, 2020
Hi friends! Brian from Roland Cloud here. I wanted to stop by with a couple things.
Our Darkwave by Joman and EDM by Alin Dimitriu Sample Packs are live now on the Roland Cloud.
Roland Cloud Sample Packs are premium collections of royalty-free WAV files for sample-based music production. Crafted by top sound designers, each Sample Pack focuses on a specific genre and includes a variety of musical phrase loops, drum loops, and one-shot samples to generate ideas and help you build pro tracks fast. For more info, check em out here.
https://rolandcloud.com/news/darkwave-a ... -available
Also, we've been hard at work on the platform and we are happy to share our latest 2.5.13 build. This version features several improvements to the performance and load time of Roland Cloud Manager.
2.5.13 Release Notes
Fixed: Updating from 2.5.11 (see instructions below)
Improved: Streamlined network usage due to better handling of cached resources
Improved: Scaling support for Windows laptops with a single monitor
Fixed: CPU and disk usage during startup
Fixed: Incorrect hardware plugin downloads
Fixed: Error that prevents users from authenticating within plugins
Fixed: Cart page now differentiates between one or multiple items
Fixed: Hardware tab series discrepancies
Fixed: Crashes related to automatic downloads
Fixed: Crashes related to macOS laptops waking up from sleep mode
Fixed: Language dropdown menu discrepancies
Fixed: Streamlined "Send My Logs" functionality
For more info, check out our news page here.
https://rolandcloud.com/news/important- ... r-update-1
A direct link to the update is available here.
https://www.roland.com/download_roland_cloud_manager/
As always, please feel free to reach out to me or to our support department if you need assistance. We're always happy to help. Thanks!
Thanks!
Our Darkwave by Joman and EDM by Alin Dimitriu Sample Packs are live now on the Roland Cloud.
Roland Cloud Sample Packs are premium collections of royalty-free WAV files for sample-based music production. Crafted by top sound designers, each Sample Pack focuses on a specific genre and includes a variety of musical phrase loops, drum loops, and one-shot samples to generate ideas and help you build pro tracks fast. For more info, check em out here.
https://rolandcloud.com/news/darkwave-a ... -available
Also, we've been hard at work on the platform and we are happy to share our latest 2.5.13 build. This version features several improvements to the performance and load time of Roland Cloud Manager.
2.5.13 Release Notes
Fixed: Updating from 2.5.11 (see instructions below)
Improved: Streamlined network usage due to better handling of cached resources
Improved: Scaling support for Windows laptops with a single monitor
Fixed: CPU and disk usage during startup
Fixed: Incorrect hardware plugin downloads
Fixed: Error that prevents users from authenticating within plugins
Fixed: Cart page now differentiates between one or multiple items
Fixed: Hardware tab series discrepancies
Fixed: Crashes related to automatic downloads
Fixed: Crashes related to macOS laptops waking up from sleep mode
Fixed: Language dropdown menu discrepancies
Fixed: Streamlined "Send My Logs" functionality
For more info, check out our news page here.
https://rolandcloud.com/news/important- ... r-update-1
A direct link to the update is available here.
https://www.roland.com/download_roland_cloud_manager/
As always, please feel free to reach out to me or to our support department if you need assistance. We're always happy to help. Thanks!
Thanks!