This is not funny, Bitwig

[ambientwks]

Yikes. Was about to try this out for production, but maybe I'll keep waiting awhile - it's the type of bug that can decimate a user base pretty quickly.

Has anyone gotten an official reply from Bitwig? Would be interesting to hear their point of view.

[mevla]

Why are you people using Bitwig in the middle of the night

When I went to sleep around midnight it was still working, when I woke up it continues to work. Be smart - live in Poland

Ah ah, this is a funny one. Made me laugh. Cheers.

[PieBerger]

Yikes. Was about to try this out for production, but maybe I'll keep waiting awhile - it's the type of bug that can decimate a user base pretty quickly.

Has anyone gotten an official reply from Bitwig? Would be interesting to hear their point of view.

They're likely busy liquidating assets actually working on fix or a plan for one at least and will no doubt send out a memo soon. One could argue that keeping users in the dark is bad customer service but equally, drip feeding incomplete updates on a major issue like this, isn't very professional and would likely cause even more chaos, as vague information triggers more questions and speculation, which could hurt their reputation even more. It's a balancing act for sure.

[sequethin]

I'd rather get a "here's what happened, and we're sorry, and we'll get you a more formal response with more details once we have our heads above water again" than what we got so far which is... hours with what seems like most of their paying customers left locked out, some having lost work, etc. with NO response at all. That's not giving me a good feeling about the future, at all.

[jaaypeso24]

I'd rather get a "here's what happened, and we're sorry, and we'll get you a more formal response with more details once we have our heads above water again" than what we got so far which is... hours with what seems like most of their paying customers left locked out, some having lost work, etc. with NO response at all. That's not giving me a good feeling about the future, at all.

Yeah, what Bitwig CANNOT do, and what we cannot accept, is the team moving on with no explanation at all, and no adjustment in process. Also, I feel a certain way about having a program that I paid a renewal fee for that I can't use during said renewal period.

I thought it was just a random issue since I am trying the Beta (as of course we use the Beta at our own risk somewhat expecting to run into random trouble), but finding out that it has pretty much impacted all versions is concerning on a different level long-term.

Though I imagine the Bitwig team waking up to a support inbox likely flooded with requests will make the team want to make sure this never happens again as well, as they have to actual manage this crisis. So hopefully clear communication and practical changes are coming.

[PieBerger]

Though I imagine the Bitwig team waking up to a support inbox likely flooded with requests will make the team want to make sure this never happens again as well, as they have to actual manage this crisis. So hopefully clear communication and practical changes are coming.

Exactly. We also have to remember that they're a tiny company in the grand scheme of things, the entire operation is likely smaller than the people Ableton have on hand in just their marketing department alone, who are employed specifically for this kind of front-of-house, damage-limitation PR stuff.

[CoyBarbarian]

It’s 3pm in Berlin, they absolutely should have said something by now. Even just acknowledging it and saying they’re investigating is better than nothing. It takes 3 minutes to post that on Twitter.

[PieBerger]

To the Bitwig Community,

This morning between 1:00 and 7:20 Central European Time (CET), a bug affecting our servers broke the activation process of Bitwig Studio and caused the application to go into demo mode. The issue has now been resolved and everything is working again.

We want to sincerely apologize for any problems, inconvenience, or worry this situation caused. That it happened in the first place is embarrassing and not up to our standards.

Even though the original issue is resolved, we are working on further improvements of the activation system, double- and triple-checking that something like this won't repeat itself in the future.

Best regards,
The Bitwig Team

[functionform]

Not much Bitwig can do to resolve the problem, but they really should build in some resilience to these kind of issues. Production software should not have this happen. Imagine having a tight deadline looming and the software tells you that you can't continue!

User in Facebook Bitwig users group had exactly this scenario. I can't imagine the fury and frustration he felt.

[PieBerger]

Not much Bitwig can do to resolve the problem, but they really should build in some resilience to these kind of issues. Production software should not have this happen. Imagine having a tight deadline looming and the software tells you that you can't continue!

User in Facebook Bitwig users group had exactly this scenario. I can't imagine the fury and frustration he felt.

I'm sure an expletive or two was expressed at the time

[coroknight]

As a software engineer I'm inclined to cut them some slack. But it's understandable that people are frustrated.

[slackhead]

As a software engineer I'm inclined to cut them some slack.

Not sure I agree. I look after IT for a manufacturing company and I hate to imagine the responses I would get if I told our production managers that we can't use our tube laser machines because of the connection to a server a thousand miles away!

[excuse me please]

Or maybe they should limit their alcohol consumption. What a blunder!

[Kypresso]

Or maybe they should limit their alcohol consumption. What a blunder!

Or maybe you should limit your posts to kvr if thats the only insulting thing you can post.

[stamp]

Or maybe they should limit their alcohol consumption. What a blunder!

Better stick with beer. Water causes rust...