Error message when launching (solved)

Official support for: mutools.com
Post Reply New Topic
RELATED
PRODUCTS

Post

I just downloaded MuLab free 8.8.3. When I tried to open it, I got this message: AppFilePathe does not exist.

My OS is 10.14.6
You do not have the required permissions to view the files attached to this post.

Post

Did you remove the Apple quarantaine?
Please see http://www.mutools.com/info/M8/docs/mul ... ation.html

Post

Yes I did the drag & drop. It showed "No quarantaine found".

Post

nvm
Last edited by Michael L on Thu Aug 05, 2021 8:31 am, edited 1 time in total.
F E E D
Y O U R
F L O W

Post

Third301, did you download the complete MuLab installation zip (34 MB) or only the latest app update (4 MB) ?
Do you see the "App" sub-folder in the MuLab.app folder?

Post

The zip was 35mb & the app folder has 3 folders: Audio/1 item, Graphics/2 items, & Library/19 items.

Post

In the MuLab folder there should be a User/LogFiles sub-folder.
Please email the most recent Log-yyyymmdd-hhmmss.txt file to Image

If you would not find that Mulab/User/LogFiles sub-folder, then copy-paste the complete path to the MuLab folder in your email to MuTools' infodesk.

Note that MuLab does not like special characters in file or folder names, except for plus, minus (hyphen), underscore, round brackets and square brackets.

Post

Thanks for the info. I saw the problem after reading your "Note". On the folder I added extra info. I t looked like this:
MuLab 8.8.3 ƒ. After I changed it back to the original look, MuLab app worked just fine!!
:dog:

Post Reply

Return to “MuTools”