Pathetic Support and update information
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
I've purchased a lot of AIR plugins and not once have I received notification of updates to them.
I recently purchased a bundle that had Hybrid in it, which I have owned for ages, and it has been updated.
I never received any update notification via email, you cannot login to your account on the website.
This has to stop, and AIR you need to sort your business out. This is NOT how a company is supposed to run, and judging by the various posts here, I am not alone with it.
Even your support page asks for codes that are simply not given by you when you purchase something.
Get it sorted AIR this is beyond ridiculous now.
I recently purchased a bundle that had Hybrid in it, which I have owned for ages, and it has been updated.
I never received any update notification via email, you cannot login to your account on the website.
This has to stop, and AIR you need to sort your business out. This is NOT how a company is supposed to run, and judging by the various posts here, I am not alone with it.
Even your support page asks for codes that are simply not given by you when you purchase something.
Get it sorted AIR this is beyond ridiculous now.
Don't trust those with words of weakness, they are the most aggressive
- KVRian
- 681 posts since 9 Jun, 2014 from UK
Hello
Sorry for the confusion it’s possible your purchase has not been registered with us.
https://www.airmusictech.com/registration
Retailers do not do this on a users behalf due to GDPR. Registering will provide you with update alerts and offers if you opt for them.
All of our products (structure pending) have recently been updated.
Sorry for the confusion it’s possible your purchase has not been registered with us.
https://www.airmusictech.com/registration
Retailers do not do this on a users behalf due to GDPR. Registering will provide you with update alerts and offers if you opt for them.
All of our products (structure pending) have recently been updated.
Digital Team
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
- KVRAF
- 23129 posts since 7 Jan, 2009 from Croatia
I do wish you guys maintained a detailed changelog so that we know exactly what was fixed etc.sbangs_air wrote: ↑Mon Sep 06, 2021 8:02 am All of our products (structure pending) have recently been updated.
- KVRAF
- 35414 posts since 14 Sep, 2002 from In teh net
- KVRAF
- 23129 posts since 7 Jan, 2009 from Croatia
Also I have just downloaded supposed latest update for Vacuum Pro, and the version number in the DLL file was exactly the same as the one I had from 2019... So, apparently it wasn't even updated?
Same situation with Hybrid and Loom 2 and Velvet and XPand. Binaries in the "latest update" installer have exactly the same filesize and binary content to the DLLs that I have installed on my machine since 2015 and 2017. Who's lying who here?
Same situation with Hybrid and Loom 2 and Velvet and XPand. Binaries in the "latest update" installer have exactly the same filesize and binary content to the DLLs that I have installed on my machine since 2015 and 2017. Who's lying who here?
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- KVRAF
- 2642 posts since 10 Jan, 2005
Maybe they just updated some "surrounding" drivers and runtimes?
- Mario
- Mario
- KVRAF
- 23129 posts since 7 Jan, 2009 from Croatia
That doesn't count as "performance enhancements".
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- KVRAF
- 2642 posts since 10 Jan, 2005
How can you tell? If the runtimes and updated drivers have these enhancements...
- Mario
- Mario
- KVRAF
- 2342 posts since 28 Feb, 2015
As far as I know the update refers to removing the old iLok/PACE intallation. But I can be wrong orherwise it seem to be exactly the same
i9-10900K | 128GB DDR4 | RTX 3090 | Arturia AudioFuse/KeyLab mkII/SparkLE | PreSonus ATOM/ATOM SQ | Studio One | Reason | Bitwig Studio | Reaper | Renoise | FL Studio | ~900 VSTs | 300+ REs
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
How the hell can I do that ? I bought some off the market place here, others from the likes of Plugin Boutique ? It's all iLok registered, so how can I register them with you too ?sbangs_air wrote: ↑Mon Sep 06, 2021 8:02 am Hello
Sorry for the confusion it’s possible your purchase has not been registered with us.
https://www.airmusictech.com/registration
Retailers do not do this on a users behalf due to GDPR. Registering will provide you with update alerts and offers if you opt for them.
All of our products (structure pending) have recently been updated.
Don't trust those with words of weakness, they are the most aggressive
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
no surprise there was no reply, kinda proves my point that they just are useless at support.
Don't trust those with words of weakness, they are the most aggressive
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gaggle of hermits gaggle of hermits https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=521655
- KVRian
- 965 posts since 18 Jul, 2021
the link sbangs posted has a form on it. that's where you can register.LeVzi wrote: ↑Tue Sep 07, 2021 2:02 pmHow the hell can I do that ? I bought some off the market place here, others from the likes of Plugin Boutique ? It's all iLok registered, so how can I register them with you too ?sbangs_air wrote: ↑Mon Sep 06, 2021 8:02 am Hello
Sorry for the confusion it’s possible your purchase has not been registered with us.
https://www.airmusictech.com/registration
Retailers do not do this on a users behalf due to GDPR. Registering will provide you with update alerts and offers if you opt for them.
All of our products (structure pending) have recently been updated.
downloads seem to be on the open website. i think they used to be in an account system some years back - though maybe the structure libraries still need a login. but i'm not sure what the issue is here. maybe that's why there wasn't a reply.
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- KVRAF
- 2642 posts since 10 Jan, 2005
Have you tried submitting this form?gaggle of hermits wrote: ↑Sat Sep 18, 2021 10:33 amthe link sbangs posted has a form on it. that's where you can register.LeVzi wrote: ↑Tue Sep 07, 2021 2:02 pmHow the hell can I do that ? I bought some off the market place here, others from the likes of Plugin Boutique ? It's all iLok registered, so how can I register them with you too ?sbangs_air wrote: ↑Mon Sep 06, 2021 8:02 am Hello
Sorry for the confusion it’s possible your purchase has not been registered with us.
https://www.airmusictech.com/registration
Retailers do not do this on a users behalf due to GDPR. Registering will provide you with update alerts and offers if you opt for them.
All of our products (structure pending) have recently been updated.
downloads seem to be on the open website. i think they used to be in an account system some years back - though maybe the structure libraries still need a login. but i'm not sure what the issue is here. maybe that's why there wasn't a reply.
I've been trying to use it for weeks a couple if years ago: to me, it brought to a blank page with no data.
Maybe they repaired it in the meanwhile, but I just stopped hoping, I complained a lot about the form not working, even here, but I got no reply at all about it...
- Mario
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- KVRAF
- 4451 posts since 13 Jul, 2004 from Earth