AmpliTube 5.2 update available

VST, AU, etc. plug-in Virtual Effects discussion
KVRian
1051 posts since 17 Nov, 2010 from UK

Post Sat Oct 23, 2021 3:59 pm

Peter - IK Multimedia wrote:
Sat Oct 23, 2021 3:39 pm
Have you tried doing an Account --> Restore My Purchases from within AmpliTube 5? That should do the trick from what I recall (not in front of it right now to fully test though)
I'm getting it pretty much every time when I start a new session. And last night when my internet went out for some maintenance, AT5 popped and very kindly told me that I had no internet connection (duh!) and if I wanted to continue my trials (I had none) I should reconnect. Hmmmm :?

And yes, I've done the Restore My Purchases a lot during the group buy, so it ain't that!
A bit fried in the higher freqs

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KVRian
1214 posts since 2 Sep, 2019

Post Sat Oct 23, 2021 4:01 pm

OK, so this time I went and unauthorized AmpliTube then reauthorized it in the Product Manager, and that seems to have worked. I had the same problem with SampleTank not seeing new libraries even after being "restored" and found deauthorizing/reauthorizing SampleTank unlocked them, so I thought I'd give it a try in AmpliTube, too.

If there was a known fix for this issue, someone from IK should have come around this thread to share it before now.
THIS MUSIC HAS BEEN MIXED TO BE PLAYED LOUD SO TURN IT UP

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KVRAF

Topic Starter

7539 posts since 20 Oct, 2009

Post Sat Oct 23, 2021 5:02 pm

Sorry we cannot monitor all forum threads 24/7. The support team would gladly have assisted though as they are the ones who would know any workarounds and fixes. I just happened to be browsing here on a weekend and thought I could help.

However I found that this is a workaround because I was able to get some more information from someone else willing to do provide more information during their off time. Since this is popping up (pun intended) for some folks there will be an checkbox to not display the window again in the next released build. I don’t have a specific timeframe for that but it shouldn’t be too long.
EXPOSED (this used to say... oops can't do that, but just know I do want to avoid violating vurt's moral code and stay out of his grey areas)
T-RackS Sunset Sound Studio Reverb

KVRAF
6782 posts since 31 Aug, 2013 from Down the Withywindle

Post Sat Oct 23, 2021 5:22 pm

I'm not loving the popup. Any way to get rid of it?
"It is difficult to get a man to understand something, when his salary depends upon his not understanding it."
Upton Sinclair.

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KVRian
1214 posts since 2 Sep, 2019

Post Sat Oct 23, 2021 6:38 pm

Peter - IK Multimedia wrote:
Sat Oct 23, 2021 5:02 pm
Sorry we cannot monitor all forum threads 24/7. The support team would gladly have assisted though as they are the ones who would know any workarounds and fixes.
Bruh! This is your thread! It's been TWO WEEKS since the pop-up problem first was noted here, not 24 hours, and it's been the primary thing talked about in this thread since. If the support team has had a workaround, then why didn't one of them post it here? Why are you putting the burden for this cock-up on the customers? :uhuhuh:
THIS MUSIC HAS BEEN MIXED TO BE PLAYED LOUD SO TURN IT UP

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KVRAF

Topic Starter

7539 posts since 20 Oct, 2009

Post Mon Oct 25, 2021 11:46 am

jamcat wrote:
Sat Oct 23, 2021 6:38 pm
Peter - IK Multimedia wrote:
Sat Oct 23, 2021 5:02 pm
Sorry we cannot monitor all forum threads 24/7. The support team would gladly have assisted though as they are the ones who would know any workarounds and fixes.
Bruh! This is your thread! It's been TWO WEEKS since the pop-up problem first was noted here, not 24 hours, and it's been the primary thing talked about in this thread since. If the support team has had a workaround, then why didn't one of them post it here? Why are you putting the burden for this cock-up on the customers? :uhuhuh:
Not putting the burden on the customer, so please don't put words in my mouth "bruh". I understand you are frustrated but I posted so people know about the update and I can't spend 24/7 on KVR (that's why we have people who can take care of issues and are paid to do so - provided the issues are reported to them)... I even tried to help you on a weekend, so judging by the continued aggression you can see why being here 24/7 isn't really something anybody would WANT to do? Honestly you're not likely to see me as often in these forums anyway, which some will likely consider a good thing. And it will also likely affect next to nobody at least none of those who report issues directly and get help from the team that is there to help them.

Sorry that an update that will allow you to hide this hasn't come fast enough. I'll relay your concerns.
EXPOSED (this used to say... oops can't do that, but just know I do want to avoid violating vurt's moral code and stay out of his grey areas)
T-RackS Sunset Sound Studio Reverb

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KVRAF

Topic Starter

7539 posts since 20 Oct, 2009

Post Mon Oct 25, 2021 11:47 am

Bombadil wrote:
Sat Oct 23, 2021 5:22 pm
I'm not loving the popup. Any way to get rid of it?
See above for a possible workaround, and there will be an update with a checkbox to suppress it in the next update.
EXPOSED (this used to say... oops can't do that, but just know I do want to avoid violating vurt's moral code and stay out of his grey areas)
T-RackS Sunset Sound Studio Reverb

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KVRian
1214 posts since 2 Sep, 2019

Post Mon Oct 25, 2021 5:32 pm

It seems like you are proposing that each and every AmpliTube user who encountered this pop-up problem (which is all of us) should have contacted tech support individually to wait for their personal copypaste support response, instead of IK just acknowledging this known issue in the public sphere, letting us know it is being addressed, and publicizing the workaround in the meantime. That's just poor public relations and a misuse of tech support resources. And its also putting the burden on the customers.

It's pretty obvious that IK's M.O. is to never admit anything, sweep it under the rug, hush unhappy users up and send them off to have a private, quiet conversation with tech support away from the public eye. But you should also know that in crisis management, the first 48 hours are critical. The biggest mistake companies make is publicly ignoring a problem until it reaches critical mass and they have to go around trying to undo the damage two weeks late.
THIS MUSIC HAS BEEN MIXED TO BE PLAYED LOUD SO TURN IT UP

KVRAF
23298 posts since 20 Oct, 2007 from not here

Post Wed Oct 27, 2021 1:42 am

So I instantiate 5 in place of 4 in the one project I used the thing recently, and it's emitting a blast of noise like I don't have authority to f**king use it. It's f**king authorized.

what an amazing company. I was actually about to compliment certain design changes, but F that, this is an atrocity. Oh, also noticed its browser cannot see any AT4 folder. Brilliant. To hell with IKM, again. Delete.

And the popup is a perfect sign of all of this, do you just want to buy something before working at all? FO

KVRian
1051 posts since 17 Nov, 2010 from UK

Post Wed Oct 27, 2021 2:05 am

jancivil wrote:
Wed Oct 27, 2021 1:42 am
So I instantiate 5 in place of 4 in the one project I used the thing recently, and it's emitting a blast of noise like I don't have authority to f**king use it. It's f**king authorized.

what an amazing company. I was actually about to compliment certain design changes, but F that, this is an atrocity. Oh, also noticed its browser cannot see any AT4 folder. Brilliant. To hell with IKM, again. Delete.

And the popup is a perfect sign of all of this, do you just want to buy something before working at all? FO
Hey, you're a bit angry about it, I get it, but your rant really isn't the best way to make your point. How about trying this:

Hey Peter, I've loaded up AT5 in a project and it's giving me the white noise like it's not authorised, but it is. I've tried de-authorising and re-authorising AT5 in the Product Manager and I still get the noise. Not sure what's going on here but I guess I could hit up IK support for some help.

Also, can you tell me how to get AT5 to see my AT4 folder? Do I just need to copy the presets over to my AT5 folder?

And yeah, the popup is pretty annoying so I hope that gets sorted quickly.

That might get a better response. Just sayin'

Of course, if you don't want to use AT5, then.... your loss.
A bit fried in the higher freqs

KVRAF
23298 posts since 20 Oct, 2007 from not here

Post Thu Oct 28, 2021 2:13 pm

Open note to IKM: there's a host called VIenna Ensemble Pro, which hosts plugins in a separate process from a DAW sequencing kind of deal, been around since late '09. You might want to check it out someday and even test your shit in it.
What a lot of screwups, seriously. Unbelievable. I was happy however that I didn't have the internal ID change buggering every instance in it, maybe someone did hear that.

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KVRAF

Topic Starter

7539 posts since 20 Oct, 2009

Post Thu Oct 28, 2021 2:19 pm

You can copy AT4 presets into AT5, the manual provides more detail but it is basically just copying presets from the one preset folder to the other.

Any authorization issue that isn't resolved by unauthorizing/reauthorizing in IK Product Manager might be fixed by doing a Restore Purchases in Custom Shop (in the latest version of AmpliTube 5 Custom Shop is integrated so you can do it right from within the program under the "Account" menu).

Hope that helps.

With regard to the popup, from a previous reply: "there will be an checkbox to not display the window again in the next released build. I don’t have a specific timeframe for that but it shouldn’t be too long."
EXPOSED (this used to say... oops can't do that, but just know I do want to avoid violating vurt's moral code and stay out of his grey areas)
T-RackS Sunset Sound Studio Reverb

KVRist
361 posts since 25 Aug, 2018

Post Thu Oct 28, 2021 2:22 pm

cprompt wrote:
Wed Oct 27, 2021 2:05 am
jancivil wrote:
Wed Oct 27, 2021 1:42 am
So I instantiate 5 in place of 4 in the one project I used the thing recently, and it's emitting a blast of noise like I don't have authority to f**king use it. It's f**king authorized.

what an amazing company. I was actually about to compliment certain design changes, but F that, this is an atrocity. Oh, also noticed its browser cannot see any AT4 folder. Brilliant. To hell with IKM, again. Delete.

And the popup is a perfect sign of all of this, do you just want to buy something before working at all? FO
Hey, you're a bit angry about it, I get it, but your rant really isn't the best way to make your point. How about trying this:

Hey Peter, I've loaded up AT5 in a project and it's giving me the white noise like it's not authorised, but it is. I've tried de-authorising and re-authorising AT5 in the Product Manager and I still get the noise. Not sure what's going on here but I guess I could hit up IK support for some help.

Also, can you tell me how to get AT5 to see my AT4 folder? Do I just need to copy the presets over to my AT5 folder?

And yeah, the popup is pretty annoying so I hope that gets sorted quickly.

That might get a better response. Just sayin'

Of course, if you don't want to use AT5, then.... your loss.
If seems to me that jancivil is anything but civil.

KVRian
1051 posts since 17 Nov, 2010 from UK

Post Thu Oct 28, 2021 3:04 pm

courtjestr wrote:
Thu Oct 28, 2021 2:22 pm
If seems to me that jancivil is anything but civil.
The irony was not lost on me :D
A bit fried in the higher freqs

KVRAF
2567 posts since 15 Jun, 2006

Post Fri Oct 29, 2021 8:06 am

jancivil wrote:
Thu Oct 28, 2021 2:13 pm
Open note to IKM: there's a host called VIenna Ensemble Pro, which hosts plugins in a separate process from a DAW sequencing kind of deal, been around since late '09. You might want to check it out someday and even test your shit in it.
What a lot of screwups, seriously. Unbelievable. I was happy however that I didn't have the internal ID change buggering every instance in it, maybe someone did hear that.
I can only run one instance of AT5 in VEPRO 7(PC)

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