Unable to cancel my PT Trial (Solved)

Plug-in hosts and other software applications discussion
horizon7
KVRist

Topic Starter

396 posts since 21 Feb, 2012

Post Thu Dec 02, 2021 9:22 am

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Last edited by horizon7 on Tue Dec 07, 2021 1:33 pm, edited 2 times in total.

horizon7
KVRist

Topic Starter

396 posts since 21 Feb, 2012

Post Thu Dec 02, 2021 9:23 am

raysaul wrote:
Wed Dec 01, 2021 6:32 am
antic604 wrote:
Wed Dec 01, 2021 6:05 am
horizon7 wrote:
Wed Dec 01, 2021 5:56 am
antic604 wrote:
Tue Nov 30, 2021 10:25 pm
syntonica wrote:
Tue Nov 30, 2021 10:22 pm
They're, they're. It's okay...
Regarding the topic, as others have said - you should be able to reset the password if you used valid e-mail address to set the account up; and then cancel the sub. If you've not given them your CC details, there's no way they can charge you. If you gave them your Paypal, you can block Avid from charging you without your consent. And lastly use some kind of login & password manager, to make sure you remember your credentials.
Exactly.
Not to mention as well that PTU trial is 30 days only, non renewable and doesn't automatically switch to perpetual/sub.
That’s a good news you mean if the trial ended after this no charges will occur because it is separate from subscriptions are you sure?

User avatar
raysaul
KVRist
102 posts since 15 Jan, 2017

Post Thu Dec 02, 2021 10:23 am

Absolutely positive.
I just did it last month.

No reason to panic.

macmuse
KVRian
627 posts since 23 Jun, 2004

Post Fri Dec 03, 2021 5:19 pm

You won’t be charged. Once the PT trial ends it will expire in your ilok account, and the only thing that will happen is PT will no longer work.

horizon7
KVRist

Topic Starter

396 posts since 21 Feb, 2012

Post Tue Dec 07, 2021 1:31 pm

Finally Avid support responded to me & my trial is canceled now.

horizon7
KVRist

Topic Starter

396 posts since 21 Feb, 2012

Post Tue Dec 07, 2021 1:35 pm

macmuse wrote:
Fri Dec 03, 2021 5:19 pm
You won’t be charged. Once the PT trial ends it will expire in your ilok account, and the only thing that will happen is PT will no longer work.
Thanks macmuse for your clarification this is a good news. I successfully canceled it.

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