Eventide Anthology XII

[Louis2001]

Today, I have learned that Eventide is not a company I want to make any deals with in the future, based on my experiences with their intransparent and shady business practices regarding their upgrade to Anthology XII, punishing customers who purchased a lot from them in the past, and their customer service. In the past, I had purchased separate licenses for Anthology XI, Clockworks bundle, H9 series bundle and Physion, and my upgrade price is 39$, so all I get for paying this PLUS losing my right to sell my separate licenses, is SplitEQ. I contacted the customer service to ask how much an upgrade only from Anthology XII would cost, because I wanted to know how much I would have saved when selling my additional licenses except Anthology XI BEFORE upgrading, but they refused to answer my question.
I am not willing to support a company that does not treat their customers as mature persons and does not want them to make informed decisions based on transparency.

[jens]

Yeah, it's basically a low upgrade price for those who own individual licences to lure you in... same strategy as a lot of companies use these days. In a way I understand it because the need to make money somehow, but then again... they really have to offer me something worthwhile in return, or else I just won't bite....


edit: and yeah, I too think they turned a bit shady now - I totally loved their way of doing business in the past (same as Soundtyos btw. - these two companies were the saints in my book)

[Louis2001]

edit: and yeah, I too think they turned a bit shady now - I totally loved their way of doing business in the past (same as Soundtyos btw. - these two companies were the saints in my book)

I agree, Eventide have become shady, intransparent and disrespecting loyal customers who had bought a lot in the past.

[pekbro]

You used to be able to buy the upgrades from vendors like JRRshop. It might be too soon for this one, as I don't see it listed. Generally you can get some further discount there I believe, possibly some more flexibility.

*Personally I don't have any complaints. I got all these plugin's for a ridiculously low price.
And I've done that over and over with them by paying attention and playing the game.
E.g. buying cheap singles to upgrade from etc.

[Funkybot's Evil Twin]

Today, I have learned that Eventide is not a company I want to make any deals with in the future, based on my experiences with their intransparent and shady business practices regarding their upgrade to Anthology XII, punishing customers who purchased a lot from them in the past, and their customer service. In the past, I had purchased separate licenses for Anthology XI, Clockworks bundle, H9 series bundle and Physion, and my upgrade price is 39$, so all I get for paying this PLUS losing my right to sell my separate licenses, is SplitEQ. I contacted the customer service to ask how much an upgrade only from Anthology XII would cost, because I wanted to know how much I would have saved when selling my additional licenses except Anthology XI BEFORE upgrading, but they refused to answer my question.
I am not willing to support a company that does not treat their customers as mature persons and does not want them to make informed decisions based on transparency.

Nothing personal against you, but this attitude confounds me. Shady? It's a $39 upgrade. And they'll probably add plugins to the bundle at no cost [but don't make a decision now based on what may or may not happen in the future].

How much does SplitEQ cost? $179. They're offering it to you for $39. That's a huge discount. How much more off do you want? Free? The trade-off is you lose the ability resell some plugins. What do you want? A $0 upgrade AND the ability to sell off all your duplicate licenses, thus bastardizing future sales for Eventide and allowing others to also benefit from a cheaper upgrade? Would you prefer Eventide paid you to upgrade?

I'm sorry, I just don't understand. You realize Eventide is a business right? There are a lot of people who work there and need to be paid - families to feed - bills to pay - all that stuff. And does anyone remember how unobtanium an Eventide anything was a few years ago? Their pricing has become really down to Earth in recent years. But a $39 upgrade price is getting them beat up on forums.

There's nothing shady about it. Either upgrade for $39 and get the $179 plugin at a huge discount with more likely to come in exchange for the ability to resell individual plugins, or just wait for SplitEQ to go on sale and buy it standalone. Or not at all. There's nothing shady about any of this. The fact that you know about it in advance is the opposite of shady. This isn't a bait and switch, it's a "here's the deal, take it or leave it" and then you decide. That's called transparency.

There are some folks here who own a LOT of Eventide stuff and are getting hit with much higher upgrade prices. I can understand their frustration. I might even contact support if I thought I had a really unfair deal. But to complain about a $39 upgrade is just too much for me. Apologies.

[MogwaiBoy]

$39 for just Split EQ sounds like a major bargain.

I know owning a bundle you forfeit individual licenses (can't sell) so that is definitely something to consider... unless you're a hoarder like me and you barely ever sell plugins

[Fleer]

Today, I have learned that Eventide is not a company I want to make any deals with in the future, based on my experiences with their intransparent and shady business practices regarding their upgrade to Anthology XII, punishing customers who purchased a lot from them in the past, and their customer service. In the past, I had purchased separate licenses for Anthology XI, Clockworks bundle, H9 series bundle and Physion, and my upgrade price is 39$, so all I get for paying this PLUS losing my right to sell my separate licenses, is SplitEQ. I contacted the customer service to ask how much an upgrade only from Anthology XII would cost, because I wanted to know how much I would have saved when selling my additional licenses except Anthology XI BEFORE upgrading, but they refused to answer my question.
I am not willing to support a company that does not treat their customers as mature persons and does not want them to make informed decisions based on transparency.

Nothing personal against you, but this attitude confounds me. Shady? It's a $39 upgrade. And they'll probably add plugins to the bundle at no cost [but don't make a decision now based on what may or may not happen in the future].

How much does SplitEQ cost? $179. They're offering it to you for $39. That's a huge discount. How much more off do you want? Free? The trade-off is you lose the ability resell some plugins. What do you want? A $0 upgrade AND the ability to sell off all your duplicate licenses, thus bastardizing future sales for Eventide and allowing others to also benefit from a cheaper upgrade? Would you prefer Eventide paid you to upgrade?

I'm sorry, I just don't understand. You realize Eventide is a business right? There are a lot of people who work there and need to be paid - families to feed - bills to pay - all that stuff. And does anyone remember how unobtanium an Eventide anything was a few years ago? Their pricing has become really down to Earth in recent years. But a $39 upgrade price is getting them beat up on forums.

There's nothing shady about it. Either upgrade for $39 and get the $179 plugin at a huge discount with more likely to come in exchange for the ability to resell individual plugins, or just wait for SplitEQ to go on sale and buy it standalone. Or not at all. There's nothing shady about any of this. The fact that you know about it in advance is the opposite of shady. This isn't a bait and switch, it's a "here's the deal, take it or leave it" and then you decide. That's called transparency.

There are some folks here who own a LOT of Eventide stuff and are getting hit with much higher upgrade prices. I can understand their frustration. I might even contact support if I thought I had a really unfair deal. But to complain about a $39 upgrade is just too much for me. Apologies.

I fully agree. And calling Eventide shady like that is, well, a bit shady. Personally, nothing but transparent experiences with their plugins, pricing and support.

[jamcat]

Eventide is shady because they're offering me a great deal but someone else might be getting an even better deal.

[trackbout]

There's nothing shady about Eventide. Every upgrade I've ever purchased at a discounted price required surrendering all of the licenses that contributed to the discount. Not only is it standard practice, but it also makes perfect sense.

[jamcat]

Personally I think selling your license to someone else is shady as hell.

[PAK]

Nothing personal against you, but this attitude confounds me. Shady? It's a $39 upgrade.

C'mon. Since when is it actually $39? It's not. Portraying it as such is, at best, disingenuous. It appears to willfully ignore what's actually happening.

If you include prior purchases made, some customers are being asked to pay almost 50% (or more!) of the current retail price, to upgrade from Anthology 11 to 12. Even that ~50% amount assumes buying during sales etc, so it could actually be higher.

The issue is that Eventide completely ignores how much a customer spends with them when calculating an Anthology discount. Instead they base things on the theoretical retail value for each individual plugin. This doesn't sound that bad until you understand that it causes customers to be financially punished (on Anthology upgrade costs) if they ever agree to things like bundles.

So apparently, if you plan to use Anthology, the first lesson is you should never agree to buy other bundles. Instead you should keep as many singles as possible (Because that adds up to a higher "theoretical" amount than a bundle), and then think about playing their game of "buy the highest retail priced singles at maximum discounts, whether or not you already own them".

See how this starts to get ridiculous once you know the rules? Where you're buying plugins based on not being ripped off on upgrade costs, rather than whether or not you need them? Because, if users had done that instead of, y'know, just supporting the company by buying new stuff, you'd be getting bigger discounts. This despite sometimes others having given Eventide a fraction of the amount of money?

IMO, when you treat customers like this then, even if not "shady", it's certainly kinda shoddy.

Their pricing has become really down to Earth in recent years.

Actually, in recent times their pricing has went up again, from the former $29 offers. As you said they're a business. It's called market conditions, not charity. And, just as a certain other company, who kinda started the whole $29 trend, many will quickly learn there are caveats attached when it comes to upgrading.

There'd be less reasons to gripe if people fully understood the rules they were playing by which are still somewhat unclear when it comes to these upgrade costs. It's also quite the 180 degree turn from the Anthology 10 to 11 upgrade. There, Eventide took prior purchases fully into account, meaning you didn't lose much (if any) money when buying the upgrade.

But to complain about a $39 upgrade is just too much for me.

You'd be right if that were an accurate portrayal of what's happening. It isn't. But if Eventide want to offer a $39 upgrade, from Anthology 11 to 12, without surrendering other plugins, then I'm sure many would be happy to know about it

[jamcat]

Anthology XII includes all Eventide plugins. So no one is surrendering other plugins.

[PAK]

Anthology XII includes all Eventide plugins. So no one is surrendering other plugins.

Pedantic much? They have to surrender their iLok licenses, in order to qualify for the "discounted" price. Naturally, Eventide don't tell you which plugins you must surrender prior to purchase either (Though, it appears, you can be assured that Black Hole will usually be one of them )

[Matnids]

I’ve got Anthology XI. Got the whole H9 series for free because I have an H9-pedal. That was great! First when I checked upgrade price it said 79 and I was on the fence because I’ve been eying Split EQ for a while. That and the SP2016 reverb where the only new plugins for me and I was kind of intrigued with the introprice at 99 for the split around Christmas. When I checked again it was 39 and I immediately jumped. Good price. I also think there’s some kind of upgrades for some plugins of like the phaser’s MKII in the making. But have no clue.

[NinjaToon]

I have Anthology 11, SP2016, Blackhole, Generate and Saturate. $160 for me. I previously purchased mangledverb, blackhole and SP2016 separately but I guess I surrendered the mangledverb licence but I still have a separate blackhole licence(?) and SP2016 licence(?) so I dunno what's going on there.

Seems high? I dunno. Not really interested in split eq as it's a bit of a cpu hog anyway. I guess I would get a ton of the pedals but that upgrade has been lower than 160 I think and I may get a H9 at some stage so... I guess I'm saying I don't care?

The upgrade prices seem totally random tho and that doesn't inspire confidence so they should probably rectify that.