Kilohearts Updates the Entire Kilohearts Ecosystem to v2 - Including Phase Plant

[zvenx]

I don't get loyalty vouchers monthly? others do?
I get them sporadically and unexpectedly... unlike PA for instance who I do get monthly.
rsp

I've bought PP last February and received € 39 vouchers on March 3, April 3 and May 3. And I've used them all, mostly to buy stuff that is now free Still I've spent only € 37,00 on that stuff.

So I've just sent them an e-mail with a request to send me a free content bank or something.

So I have been robbed...lol
rsp

[j wazza]

they usually dont do monthly coupons, they just did it leading up to releasing them for free to make a last bit of money from snapins
now they want to make indirect money from the snapins as people will be more likely to buy phase plant etc

i think that this trickery recently is the main issue. the people who say there is no issue haven't acknowledged this

if they give me something decent to make up for it ill be fine with it, but kiloherts dont have much i dont already own, so id want a refund
i think this wont happen as theyve clearly done this because they decided that this money is worth pissing off customers

[Trancit]

...
Doesn't matter how many different ways you dress it up, me and plenty others are not pleased with this move.

I am sorry, but honestely I don´t get why people like you are pissed off...

If they wouldn´t be free now and still payware, what difference would that make to you???
Would you feel better when you wake up in the morning??
Do they sound better because they are payware??

You bought them at that point in time because they had some value for you, I guess...
Now that they are free, does this reduce this value for you???

Of course you can be angry about yourself that if you would have waited you would have saved some money but that´s really it...

I don´t get where this greed and grudge comes from...

" I spent a lot of money for them... this made it something special for me...
Now that they are free, it´s the company´s fault that I spent money for nothing... and now that everybody get them for free they are nothing special for me any longer!! "

Is this the way you think???

The money you spent is gone anyway... it was worth for you to spend this money...
Now that they are free, does it stop you using them the same way like last week or do they have stopped working now or sound worse??

I cannot understand how this is a reason to blame a company for...
Perhaps you should be sometimes less selfish and enjoy that many people who probably couldn´t afford them before can freely use them from now on... and who knows, perhaps one or two of them are that gifted that with these tools they might become your favourite artists and you enjoy their music in future...

[vanerio]

I understand when people complain about a company going subscription.
What I don´t understand is when a company change it´s upgrade policy to LIFETIME FREE UPGRADES and people complain.
Kilohearts, I wish you all the best. I wish more companies were like this.

[j wazza]

its mostly the deception of luring customers to buy snapins with vouchers over the last few months when they knew theyd make it free which still no one has agknowledged

but also, these are plugins worth hundreds in total that i could have sold and the value has suddenly gone down to nothing

i just think people who paid for them should get something extra now, especially if bought recently but not just for recent ones, and we shouldnt be given just a shitty preset pack

[LeVzi]

...
Doesn't matter how many different ways you dress it up, me and plenty others are not pleased with this move.

I am sorry, but honestely I don´t get why people like you are pissed off...

If they wouldn´t be free now and still payware, what difference would that make to you???
Would you feel better when you wake up in the morning??
Do they sound better because they are payware??

You bought them at that point in time because they had some value for you, I guess...
Now that they are free, does this reduce this value for you???

Of course you can be angry about yourself that if you would have waited you would have saved some money but that´s really it...

I don´t get where this greed and grudge comes from...

" I spent a lot of money for them... this made it something special for me...
Now that they are free, it´s the company´s fault that I spent money for nothing... and now that everybody get them for free they are nothing special for me any longer!! "

Is this the way you think???

The money you spent is gone anyway... it was worth for you to spend this money...
Now that they are free, does it stop you using them the same way like last week or do they have stopped working now or sound worse??

I cannot understand how this is a reason to blame a company for...
Perhaps you should be sometimes less selfish and enjoy that many people who probably couldn´t afford them before can freely use them from now on... and who knows, perhaps one or two of them are that gifted that with these tools they might become your favourite artists and you enjoy their music in future...

What I don't get is why people like you, think that what you say is right.

What cost a lot of money is now free. They cannot be re-sold , so apart from a few of the things, the effects are now worthless in terms of recouping money spent should I decide to get rid.

But don't let that stop you trying to be so morally superior.

[PieBerger]

So they now give away the 30 effect plugins, that previously they were selling individually each.

I was against that practice anyway, but I relented and bought them all, NOW they change the plan and give them away.

This company make a great synth, but whoever is running their sales and marketing needs to stop the drugs they are on.

Absolute joke.

I get similar feeling. I've been buying those single snapins each time they were available (until I've upgraded to Ultimate) and now all are free.
However, it seems they've risen the prices for other (premium they call it?) plugins. Maybe they will honor customers like us when they release new plugs?

Nevertheless, great update Kilohearts, also great sale for those who weren't into kH/PP yet

Im p!ssed off as I got them all in the last 5 months, and they are offering compensation for the last 3 months. Anyway, their marketing abilities are non existent, but the synth is nice.

Giving away 30 FX and a modular host for free is pretty good marketing. You got unlucky and you're miffed, that's fair, but they've surely calculated that upsetting a few people such as yourselves (a latecomer no less, not a loyal customer since the beginning) is a fair price to pay for encouraging new custom with better value products moving forward. The old model wasn't great and had to change. Let's say you had waited 5 months and were now getting software at a massively reduced price compared to those of us who invested earlier, would you be getting miffed on our behalf or would you be quietly snapping up a bargain?

Someone has to get the sharp end of the stick and this time it was you (and me, since I have also spent a fair chunk of money in the last 18months buying Snapins that are now free).

Nice of you to join us old farts here on KVR who do nothing but complain, as you so nicely put it on Discord this morning.

Doesn't matter how many different ways you dress it up, me and plenty others are not pleased with this move.

Plenty of others where exactly? Not on the Discord, 1 or 2 other people here on KVR, who are a little put out, certainly not as miffed as you seem to be. Just face it, you are in the tiny minority of users genuinely upset about this move. Time to let it go I think. If you have ever bought software at a discounted price, which I assume you have, then you have de facto put out all other users who bought the same software at full price. This is no different.

It's a pretty stupid stance considering all over companies do it. I don't see people lining up complaining because they paid full price when someone got it 50% off in a black friday sale.

DMG Audio need to get with the program tbh.

Yeah... No. It's not a stupid stance and DMG doesn't have to get with the program. Where many other plugin companies followed suit with the dramatic sale price drops, DMG and some others do not because they don't have to. Also, deep discount sales risk lowering the percieved value of the company - DMG apparently doesn't need to offer deep discount sales and so they don't and that eliminates the risks associated with doing so - in fact, this is a SMART business decision.

One thing DMG does is give good discounts to current customers. For example the regular price of Limitless is $260 and Equilibrium is $300. But if I put both in my cart I would get a $200 discount (basically 33% off each plugin). Their discount depends, I think, on what you own and what you buy. This is a good way to do it because it rewards exisiting customers without the risks mentioned.

But keeps potential new customers away as they'll go for a 20% discount on Pro L instead of Limitless. Or Pro Q for EQuilibrium. And those plugins are comparable.

So yeah, I think they should mimic their closest competitor.

I would take DMG over Fabfilter everyday tbh, but full whack all the time ? Most people can't afford that luxury.

Either you support developers to offer promotions that are necessarily unfair to its userbase (biased towards new customers) and you roll with the punches or you are in favour for fixed pricing for everyone all of the time, you can't have it both ways.

Also when Phase Plant and Multipass were released, I assumed that more Snapins were not included to honour those customers who had already invested in the ecosystem and because they though they could get away with it, which they did. You expressed discontent at KHS hosts not having FX included, but in doing so that would have potentially upset existing users, which if you were a part of, you would have assumedly disapproved of too, since you paid for Snapins that new users would be getting for free. It seems you wanted to have your cake and eat it too here as well. A good deal for you is OK, but a good deal for other people is bad/joke marketing/developer is on drugs.

I'm not trying to make you feel bad or upset you, just make you see that you are being unreasonable, even to your own standards.

Finally, I'm sorry for calling you a jaded old fart, that was uncalled for. I'm an adult and should have acted accordingly.

[LeVzi]

Well whats done is done, I don't think it's unreasonable at all to also want the ability to re-sell what I paid for, should I decide to, but now I cannot apart from PP and MP

[PieBerger]

Well whats done is done, I don't think it's unreasonable at all to also want the ability to re-sell what I paid for, should I decide to, but now I cannot apart from PP and MP

While you're at it can you complain to Xfer, Plugin Alliance*, Waves* and many others who have changed the product lines and or licencing terms or gone bust etc, thanks

*you can technically sell stuff but conditions/fees make it prohibitive, you can't even give stuff away for free!

[vurt]

how the hell did you remember, he'd made a post that long ago?

it's not like it was a recent thread.

[j wazza]

i dont remember a company doing this with several hundreds of pounds worth of plugins that become free straight after spending months luring people in to buy those plugins with promotions

[PieBerger]

how the hell did you remember, he'd made a post that long ago?

it's not like it was a recent thread.

My memory is weird like that, certain things really stick (usually small details that freak people out when I recall them ) , but other stuff just passes through my brain like a sieve. I don't have it in for LeVzi or anything (granted I was a little shirty earlier today, but that's on me for jacking in so early in the morning!). I remembered the discussion but not the full detail; I did have to look it up to confirm.

[LeVzi]

how the hell did you remember, he'd made a post that long ago?

it's not like it was a recent thread.

Because he's that intent on trying to one up me.

Like it matters that much.

That was proven this morning on Discord when he and a couple of others pretty much went ape shit because I said it to the Khz people who use Discord.

[PieBerger]

how the hell did you remember, he'd made a post that long ago?

it's not like it was a recent thread.

Because he's that intent on trying to one up me.

Like it matters that much.

That was proven this morning on Discord when he and a couple of others pretty much went ape shit because I said it to the Khz people who use Discord.

I'm trying to make you see that you have inconsistent reasoning and are behaving like a spoiled child. You think good deals should only apply to you and you throw your toys out of the pram when things don't go in your favour. You only took to Discord this morning because you didn't get the validation you expected on here. You accuse users on Discord of going apeshit when all we did was call you out on you being salty because the reshuffling didn't go in your favour. Most customers here on KVR and on Discord are happy when good things happen for other people, you should join us

[j wazza]

Plenty of others where exactly? Not on the Discord, 1 or 2 other people here on KVR, who are a little put out, certainly not as miffed as you seem to be. Just face it, you are in the tiny minority of users genuinely upset about this move. Time to let it go I think. If you have ever bought software at a discounted price, which I assume you have, then you have de facto put out all other users who bought the same software at full price. This is no different.
Either you support developers to offer promotions that are necessarily unfair to its userbase (biased towards new customers) and you roll with the punches or you are in favour for fixed pricing for everyone all of the time, you can't have it both ways.

i think if youre claiming to be the voice of reason you need to explain some reasoning, including how a sale is the exact same as giving things away for free, theyre not the same, one completely loses its value permanently, one loses some value temporarily, and it would be impossible for kilohearts to do this tactic before a sale of using promotions to decieve people into buying things just before changing their policy to make them free and make more money indirectly. with sales that would just be a sale before a sale.

you dont need to want completely fixed pricing to be against this, why would you? im not against them making the plugins free, im for compensating the people who spent hundreds on them