They did the right thing, now show support!

[JsinOwl]

They did piss on the carpet, and they received the appropriate feedback. It ends there.

That position is perfectly understandable, but I'm a generous sort. I want the folks at Bitwig to feel good about this course correction. Showing a little appreciation goes a lot further than saying nice job undoing your cock up; I don't hate you anymore. The latter may be accurate, but isn't really the note I want to end on, and isn't reflective of where I'm at emotionally at this point. So yeah, I renewed my plan. I'm not saying everyone should. ¯\_(ツ)_/¯

[billcarroll]

They did piss on the carpet, and they received the appropriate feedback. It ends there.

That position is perfectly understandable, but I'm a generous sort. I want the folks at Bitwig to feel good about this course correction. Showing a little appreciation goes a lot further than saying nice job undoing your cock up; I don't hate you anymore. The latter may be accurate, but isn't really the note I want to end on, and isn't reflective of where I'm at emotionally at this point. So yeah, I renewed my plan. I'm not saying everyone should. ¯\_(ツ)_/¯

I never hated Bitwig. I also stated I felt it was out of character and they would do the right thing. They did.

Outstanding work that should be rewarded does not equal pissing on the carpet, and then cleaning it up for a reward. Excellent, thank you for cleaning up your own piss. I forgive you. Now please take some time to think about what you did, and don't do it again.

[Fleer]

Mmmmm

[JsinOwl]

They did piss on the carpet, and they received the appropriate feedback. It ends there.

That position is perfectly understandable, but I'm a generous sort. I want the folks at Bitwig to feel good about this course correction. Showing a little appreciation goes a lot further than saying nice job undoing your cock up; I don't hate you anymore. The latter may be accurate, but isn't really the note I want to end on, and isn't reflective of where I'm at emotionally at this point. So yeah, I renewed my plan. I'm not saying everyone should. ¯\_(ツ)_/¯

I never hated Bitwig. I also stated I felt it was out of character and they would do the right thing. They did.

Outstanding work that should be rewarded does not equal pissing on the carpet, and then cleaning it up for a reward. Excellent, thank you for cleaning up your own piss. I forgive you. Now please take some time to think about what you did, and don't do it again.

I said your position was perfectly understandable and that I wasn't saying everyone should go out and renew their plan. So I'm not sure what the issue is. Your point is valid and reasonable, so don't renew your plan. You do you. The thread was about supporting Bitwig since they decided to make things right. I'm personally on board with that and I expressed why. We disagree. The earth continues to spin.

[machinesworking]

You think they deserve to be rewarded for fixing a mistake that should have never been made in the first place?

Buy shirts and tote bags? You've got to be kidding me.

I'll consider giving them money in the future if they have something of value to me but I'm not going to just throw money at them like they did something special.

All they did was what they agreed to do in the first place.

They aren't our children. If you like the product, you want it to thrive. It's not difficult.

It's obvious they were trying to come up with a way to generate more income and stepped on their own feet doing so. They aren't a big company, we're not talking about Steinberg, Apple, Avid, or even Ableton here. Ableton are ten times their size.

I want them to do well, I like the product, if every customer of theirs feels like you about it, they will go under, that's not impossible with the financials I saw, it's likely. Again I think they made the mistake in an attempt to generate more money.

I rallied against them for days here and other places, like all of us trying to get our voices heard. Here's the clincher, I lost no money from what they did, my plan had run out, I saved no money them changing their policy, it's still roughly $170 for me to reinstate my Update Plan, jrrshop had a deal for both the plan and the spectral shapers at that same price.

It's again simple, if you like the product and you want it to thrive you figure out a way to help. If you feel betrayed etc. well everyone makes mistakes, if you never have, then I want a motorcycle for Christmas because you must be Santa!

[machinesworking]

They did piss on the carpet, and they received the appropriate feedback. It ends there.

That position is perfectly understandable, but I'm a generous sort. I want the folks at Bitwig to feel good about this course correction. Showing a little appreciation goes a lot further than saying nice job undoing your cock up; I don't hate you anymore. The latter may be accurate, but isn't really the note I want to end on, and isn't reflective of where I'm at emotionally at this point. So yeah, I renewed my plan. I'm not saying everyone should. ¯\_(ツ)_/¯

I never hated Bitwig. I also stated I felt it was out of character and they would do the right thing. They did.

Outstanding work that should be rewarded does not equal pissing on the carpet, and then cleaning it up for a reward. Excellent, thank you for cleaning up your own piss. I forgive you. Now please take some time to think about what you did, and don't do it again.

Again, they aren't your dog, or your kids, and hopefully you don't treat your dog and kids like this.

I'm 100% willing to bet you buy product from all kinds of companies that are waaay more shifty than Bitwig. I wouldn't even call Bitwig shifty really, just tone deaf. Every other company rolls out all kinds of add ons, they attempted to, they really can't do that with the Update Plan in place. Betrayal, pissing on the carpet etc. all that is BS, they made a shifty business move, they got a lot of flack for it, they corrected course.

What were the reasons why? IMO I don't see them as stupid, I can't imagine it really, they couldn't do what they do and be stupid. So they wanted revenue, they screwed up their attempt to get revenue, but the fact remains, a company I like that has a tight balance wanted to generate revenue. IMO that concerns me, it concerns me that people like you think they now need to sulk in a corner and think about what they did. Companies that lose revenue go bankrupt, period.

The news at KVR two years from now, "Butthurt people get what they want, yet remain butthurt, Bitwig goes under." Are we happy then?

[ozinga]

I was going to wait for the next update since 4.3 or 4.4 did not interest me much but nevertheless I activated my plan. Not a new income for them but still I respect how they handled the situation.

[krazzmann]

I think they need another revenue stream apart from the Bitwig sales and upgrade plans. I guess most of us spend money on plugins and support for dear community content producers. I would really appreciate if Bitwig would create a marketplace built into the software or on their website where you can buy plugins, presets, samplepacks, templates, etc. and make donations to content producers. I would love to switch from something like pluginboutique or patreon to a marketplace where Bitwig earns on the transactions. I also wouldn’t mind if Bitwig would offer content on that marketplace, too.

[jclosed]

Well - I support them by renewing my Upgrade Plan in May next year, like usual. I think that's more than enough "reward".

Let's face it. They tried to invalidate the add-on part of the agreement I had with them when I renewed my Upgrade Plan last May. Of course I was upset, and agitated against that decision in several ways, like the majority of Bitwig users here. Some people here went overboard with that (and that goes for the complainers as well as the, sometimes fanatical, defenders), and that's not something I endorse. However - At the end the complaints where heard all the way into Berlin, and the decision was rolled back, with a clear statement that all agreements will be enforced again from now on.

I think developers of Bitwig have made a mistake, but they admitted that mistake an put it right. I do not think they earned an extra reward, because they made that mistake in the first place, and action of the users had to be taken to force them to correct that mistake. At best we are on neutral grounds now. I will, however, keep a close look on future developements.

If that "mistake" was made because the Bitwig developers at Berlin where confronted with a steep increase of overhead costs (significant increase of energy costs) and general cost of living, and thus needed to generate more income I can understand that. We all noticed (unless you are living under a rock) that the cost of living has increased significantly this year. Taking that into account I will not be against a price increase of the Upgrade Plan if they need to do that and explain why. I love Bitwig as a DAW, and want to support them. And if they nee to increase the price of the upgrade plan to survive, so be it.

And that's my take on it. Now let this be something to remember, and let's go back to "business as usual".

[xbitz]

I think they need another revenue stream apart from the Bitwig sales and upgrade plans. I guess most of us spend money on plugins and support for dear community content producers. I would really appreciate if Bitwig would create a marketplace built into the software or on their website where you can buy plugins, presets, samplepacks, templates, etc. and make donations to content producers. I would love to switch from something like pluginboutique or patreon to a marketplace where Bitwig earns on the transactions. I also wouldn’t mind if Bitwig would offer content on that marketplace, too.

yepp,only devices should be free presets/templates/kits are not ... https://www.image-line.com/fl-studio/presets// , especially would be nice if the different Grid preset packs would contain tutorial videos too, always hard to figure out how they work behind the scenes

[j wazza]

I agree that we should support them as they've done the right thing

I wasn't actually against add ons, lots of daws have add ons, if they said 1 year in advance that the yearly update plan didn't cover future add ons, that would be fine. I wouldn't mind paying for add ons in the future if it's communicated properly.
But I think now cos of the backlash they won't do add ons at all

[billcarroll]

They did piss on the carpet, and they received the appropriate feedback. It ends there.

That position is perfectly understandable, but I'm a generous sort. I want the folks at Bitwig to feel good about this course correction. Showing a little appreciation goes a lot further than saying nice job undoing your cock up; I don't hate you anymore. The latter may be accurate, but isn't really the note I want to end on, and isn't reflective of where I'm at emotionally at this point. So yeah, I renewed my plan. I'm not saying everyone should. ¯\_(ツ)_/¯

I never hated Bitwig. I also stated I felt it was out of character and they would do the right thing. They did.

Outstanding work that should be rewarded does not equal pissing on the carpet, and then cleaning it up for a reward. Excellent, thank you for cleaning up your own piss. I forgive you. Now please take some time to think about what you did, and don't do it again.

Again, they aren't your dog, or your kids, and hopefully you don't treat your dog and kids like this.

I'm 100% willing to bet you buy product from all kinds of companies that are waaay more shifty than Bitwig. I wouldn't even call Bitwig shifty really, just tone deaf. Every other company rolls out all kinds of add ons, they attempted to, they really can't do that with the Update Plan in place. Betrayal, pissing on the carpet etc. all that is BS, they made a shifty business move, they got a lot of flack for it, they corrected course.

What were the reasons why? IMO I don't see them as stupid, I can't imagine it really, they couldn't do what they do and be stupid. So they wanted revenue, they screwed up their attempt to get revenue, but the fact remains, a company I like that has a tight balance wanted to generate revenue. IMO that concerns me, it concerns me that people like you think they now need to sulk in a corner and think about what they did. Companies that lose revenue go bankrupt, period.

The news at KVR two years from now, "Butthurt people get what they want, yet remain butthurt, Bitwig goes under." Are we happy then?

Don't attack me personally. Making statements about how I might treat dogs or children is way off base. Stick to Bitwig.

I said Bitwig would do the right thing and that the move was out of character. They did, and it was. I have a support plan that goes well into 2024, and I'm a Certified Bitwig Trainer who received the Spectral Suite as an NFR for free. I have invested time and money into Bitwig, I have brought users to Bitwig, I teach people how to use Bitwig, and I will continue to do all of he above.

[pdxindy]

I wasn't actually against add ons, lots of daws have add ons

But lots of DAW's don't have a 12 months of updates plan like Bitwig.

[Teksonik]

You think they deserve to be rewarded for fixing a mistake that should have never been made in the first place?
Buy shirts and tote bags? You've got to be kidding me.
I'll consider giving them money in the future if they have something of value to me but I'm not going to just throw money at them like they did something special.
All they did was what they agreed to do in the first place.

They aren't our children.

No they're not our children and hence we have no responsibility to them. They are simply a business and deserve no more loyalty than they have earned.

They are also not the only developer in the industry and they're all playing on the same global economic field. It's not up to customers who are also experiencing hard times financially to bail out any business.

If a business is poorly run, has products that can't stand up to the competition, or can't compete in the price range then they're eventually going to go under and that applies to all businesses not just software developers.

I own DAWs and plugins from dozens of developers. Should I be responsible for keeping them all in business? Should I buy "shirts and tote bags" from all of them?

if every customer of theirs feels like you about it, they will go under, that's not impossible with the financials I saw, it's likely.

I went from "never giving them another penny" before they corrected their illegal move to "I'll consider buying something from them in the future". My update plan which is from my original purchase doesn't expire until next year so there's not much I can do now and I'm certainly not going to give Bitwig charity.

They don't deserve to be rewarded in any way shape or form after what they did even if they did correct the mistake later.

If you're that worried about Bitwig's financials then you'd better have a Plan B because the global economy is going to get worse before it gets better and if they are struggling now then they are really in trouble moving forward.

Buying shirts and tote bags would simply be like putting a bandaid on a terminal patient.

well everyone makes mistakes, if you never have, then I want a motorcycle for Christmas because you must be Santa!

Of course I've made mistakes but I don't expect anyone to kiss my arse after I correct them.

I've only owned Bitwig for a short time and I'm starting to like it but I haven't reached the blind loyalty level yet so perhaps that's the difference.

I don't want any developer including Bitwig to go out of business but it's not my job to bail them out if they're incompetent in running a business or have an unsustainable business model.

[elxsound]

I agree completely with Teksonik, (which is strangely happening more often these days).

MW, this thread comes off a bit cultish (blind-loyalty) and a bit creepy. I’m sorry, that’s just my take on this thread.

Nobody knows why they did what they did, or do they know the internal discussions leading to why they corrected course.

I think if people treated this more like Tek, there likely would have been less emotional reactions in the first place, and likely less need for emotional responses now. Just my take on it which is of the mind… all is fixed, so time to move on, nothing left to see.