[Solution] Plugin Authorization Problem
- KVRist
- Topic Starter
- 86 posts since 11 Sep, 2018 from Boston, MA
In rare cases you may experience problems, when authorizing one of our plugins.
You'll see a stuck "Authorization in progress..." message after entering the serial number.
Solution:
You need to delete the authorization.json file located in
On Mac: Macintosh HD ▸ Library ▸ Application Support ▸ 2getheraudio ▸ [product name]
On Windows: C:\ProgramData\2getheraudio\<product name>\
and try entering the serial number again.
IMPORTANT:
If your plugin was authorized before and now it went back to Trial Mode, before deleting, we would be very grateful, if you could send us a copy of the authorization.json file (and also any .log file, if present in that folder), so we can examine the cause of this problem. This will help us to eliminate this bug in the future. Contact us here: https://www.2getheraudio.com/support/
Thank you!
You'll see a stuck "Authorization in progress..." message after entering the serial number.
Solution:
You need to delete the authorization.json file located in
On Mac: Macintosh HD ▸ Library ▸ Application Support ▸ 2getheraudio ▸ [product name]
On Windows: C:\ProgramData\2getheraudio\<product name>\
and try entering the serial number again.
IMPORTANT:
If your plugin was authorized before and now it went back to Trial Mode, before deleting, we would be very grateful, if you could send us a copy of the authorization.json file (and also any .log file, if present in that folder), so we can examine the cause of this problem. This will help us to eliminate this bug in the future. Contact us here: https://www.2getheraudio.com/support/
Thank you!
- KVRAF
- 4534 posts since 17 Jun, 2013 from very close to Paris, France
Hello Patrice !
I suggest you to make this very useful thread sticky, so that it remains forever at the top of the threads list. Otherwise it may quickly become quite invisible in the increasing crowd of threads.
I suggest you to make this very useful thread sticky, so that it remains forever at the top of the threads list. Otherwise it may quickly become quite invisible in the increasing crowd of threads.
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.
I'm now severely diseased since September 2018.
- KVRist
- Topic Starter
- 86 posts since 11 Sep, 2018 from Boston, MA
- KVRAF
- 4534 posts since 17 Jun, 2013 from very close to Paris, France
Great !
Build your life everyday as if you would live for a thousand years. Marvel at the Life everyday as if you would die tomorrow.
I'm now severely diseased since September 2018.
I'm now severely diseased since September 2018.
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- KVRer
- 1 posts since 14 Sep, 2022
Confirming that authorization is broken. I am unable to authorize Space Duck as I'm getting the "Authorization Server Not Found" message and haven't had any reply at all to repeated attempts to resolve this through the website support portal and several messages. Would appreciate some sort of update from 2getherAudio.
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tom@stellarsound.net tom@stellarsound.net https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=177198
- KVRer
- 6 posts since 28 Mar, 2008
I purchased RICH Drums twice and never received an authorization email. I tried contacting them through their website with no response.
Any help?
Thanks
Any help?
Thanks
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- KVRist
- 369 posts since 18 Apr, 2021
I'm getting the "Authorization Server Not Found" message on products which used to work, I wouldn't purchase anything from them now, not until the new owner InMusic has resolved the situation
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- KVRer
- 9 posts since 28 Oct, 2005 from Montréal, Québec,Canada
Hello,
I opened a support ticket for this, but I didn't get an answer. I purchased Cheeze Machine pro on October 8. The payment went through on my Paypal account, but I haven't received any email with my download link and authorization info.
Is this delay normal?
Thank you,
Jean
I opened a support ticket for this, but I didn't get an answer. I purchased Cheeze Machine pro on October 8. The payment went through on my Paypal account, but I haven't received any email with my download link and authorization info.
Is this delay normal?
Thank you,
Jean