Rob Papen Blue 3 up

[jens]

Thanks for the prompt reply. Okay, I was actually a bit surprised to get this offer, which one could call cheating, but at the same time it was generated officially from my RP account and I got an email with all the details and coupon code to purchase eXplorer 8 for a good price.

So, I'd imagine it would probably be safer to buy it through the link in the official RP email and not try to save that little bit more via Best Service. The steps are pretty simple: basically, the email says to buy it using the coupon code and I will get getting an email with a new license. Hmmm....

It should simply depend on what you own... should be the exact same via their own shop and a retailer. What RP pproducts do you have already?

[WatchTheGuitar]

anyone been able to get their free upgrade to explorer 8 from a recent explorer 7 (upgrade) purchase? it was a direct purchase from their own web shop.
as per the upgrade information, ive emailed the info@ address twice since wednesday and had no response.

Yes, they sent me a code by email the day Explorer 8 was released - maybe check your junk mail?

[whyterabbyt]

anyone been able to get their free upgrade to explorer 8 from a recent explorer 7 (upgrade) purchase? it was a direct purchase from their own web shop.
as per the upgrade information, ive emailed the info@ address twice since wednesday and had no response.

Yes, they sent me a code by email the day Explorer 8 was released - maybe check your junk mail?

Been watching it constantly, had nothing.

[JamminFool]

anyone been able to get their free upgrade to explorer 8 from a recent explorer 7 (upgrade) purchase? it was a direct purchase from their own web shop.
as per the upgrade information, ive emailed the info@ address twice since wednesday and had no response.

Yes, they sent me a code by email the day Explorer 8 was released - maybe check your junk mail?

i also received the code by email the same day it was released. probably in your junk mail, or just an oversight.

the good news is that contacting support should resolve it. and if your experience with support is like mine, it will be fast. they are top-notch in this regard.

[enCiphered]

I have bought the upgrade to v. 7 with the last years Black Friday sale. Does anyone know if I am eligible for a free grace period update to the latest version? I quess no, but just to be sure
Thanks

[whyterabbyt]

i also received the code by email the same day it was released. probably in your junk mail, or just an oversight.

definitely not.

the good news is that contacting support should resolve it. and if your experience with support is like mine, it will be fast. they are top-notch in this regard.

like i said, ive had nothing since wednesday, despite emailing twice.

[JamminFool]

i also received the code by email the same day it was released. probably in your junk mail, or just an oversight.

definitely not.

the good news is that contacting support should resolve it. and if your experience with support is like mine, it will be fast. they are top-notch in this regard.

like i said, ive had nothing since wednesday, despite emailing twice.

dont email. submit a ticket. i get responses within 10 minutes most of the time. ymmv.

[whyterabbyt]

dont email. submit a ticket. i get responses within 10 minutes most of the time. ymmv.

Okay, but it does explicitly say to email them...

Hello xxxxx,

Thank you for requesting an upgrade coupon code for Rob Papen eXplorer-8.
Mac users, please note that our software is compatible from OS-10.13 or higher

--> If you purchased eXplorer-7 after the 1st of August 2022, please attach the receipt to info~ robpapen.com for claiming the free upgrade.
--> Purchases on robpapen.com will receive automatically their free upgrade.

(email address deliberately altered by me)

[ramseysounds]

anyone been able to get their free upgrade to explorer 8 from a recent explorer 7 (upgrade) purchase? it was a direct purchase from their own web shop.
as per the upgrade information, ive emailed the info@ address twice since wednesday and had no response.

Edit. Mine was paid from 6-8. Still a great deal

[JamminFool]

dont email. submit a ticket. i get responses within 10 minutes most of the time. ymmv.

Okay, but it does explicitly say to email them...

Hello xxxxx,

Thank you for requesting an upgrade coupon code for Rob Papen eXplorer-8.
Mac users, please note that our software is compatible from OS-10.13 or higher

--> If you purchased eXplorer-7 after the 1st of August 2022, please attach the receipt to info~ robpapen.com for claiming the free upgrade.
--> Purchases on robpapen.com will receive automatically their free upgrade.

(email address deliberately altered by me)

i don't work for them, etc.
just trying to help by relating my experience, in case that might help you to resolve the issue.
good luck.

[whyterabbyt]

i don't work for them, etc.
just trying to help by relating my experience, in case that might help you to resolve the issue.
good luck.

No, I get that, was just trying to be clear as to why I was doing it that way. As per your post Ive now sent them a support request, so I do appreciate your post, cheers.

[kNarf_]

I have bought the upgrade to v. 7 with the last years Black Friday sale. Does anyone know if I am eligible for a free grace period update to the latest version? I quess no, but just to be sure
Thanks

Nope. But I did e-mail them and asked for a better upgrade price than € 74 (which is the same as for everybody who owns 4 RP plugins..)

Will post here if I get an answer

[Teksonik]

So is anyone working with the full version of Blue 3? Any reports of stability issues?

I've gotten several crashes so far in three different DAWs so I don't know if it's system specific here or if there are some widespread stability issues.

All the crashes came while I was deep into making patches and using samples heavily (even the built in sample content). There doesn't seem to be a pattern I can establish as of yet. At some point simply clicking on a parameter will crash BLUE 3 and take the DAW down with it (except Bitwig due to its sandboxing). I have not had any issues while just browsing through patches and Blue 2 has always worked fine without any issues.

I love BLUE 3 as it's a glorious sounding synth but obviously stability issues make it harder to enjoy here. I just need to figure out if the issues are confined to my studio system or are there bugs that need to be addressed.

[grandmasterbird]

So is anyone working with the full version of Blue 3? Any reports of stability issues?

I've gotten several crashes so far in three different DAWs so I don't know if it's system specific here or if there are some widespread stability issues.

All the crashes came while I was deep into making patches and using samples heavily (even the built in sample content). There doesn't seem to be a pattern I can establish as of yet. At some point simply clicking on a parameter will crash BLUE 3 and take the DAW down with it (except Bitwig due to its sandboxing). I have not had any issues while just browsing through patches and Blue 2 has always worked fine without any issues.

I love BLUE 3 as it's a glorious sounding synth but obviously stability issues make it harder to enjoy here. I just need to figure out if the issues are confined to my studio system or are there bugs that need to be addressed.

I got some weirdness going on with the demo version (details in earlier post) but no crashes as of yet, although haven’t tried building patches, lost hours in the pad presets

I emailed support to let them know of the issues and they said to try turning off something in one of the menus, didn’t solve it unfortunately.

Would like to pull the trigger on this one but holding off until I’ve tested it more. No point buying something if it’s not solid

[whyterabbyt]

i don't work for them, etc.
just trying to help by relating my experience, in case that might help you to resolve the issue.
good luck.

No, I get that, was just trying to be clear as to why I was doing it that way. As per your post Ive now sent them a support request, so I do appreciate your post, cheers.

got a response, and my serial number, in about an hour, so even more appreciative.