Arturia & Sample Logic - No Support at all?
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- KVRAF
- Topic Starter
- 8496 posts since 5 Aug, 2009
i tried to contact them maybe 2-3 times now, i never get a reply. official form, facebook, nowhere.
did anyone had any luck in the past?
this really sucks when companies dont reply at all
did anyone had any luck in the past?
this really sucks when companies dont reply at all
DAW FL Studio Audio Interface Focusrite Scarlett 1st Gen 2i2 CPU Intel i7-7700K 4.20 GHz, RAM 32 GB Dual-Channel DDR4 @2400MHz Corsair Vengeance. MB Asus Prime Z270-K, GPU Gainward 1070 GTX GS 8GB NT Be Quiet DP 550W OS Win10 64Bit
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Echoes in the Attic Echoes in the Attic https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=180417
- KVRAF
- 11054 posts since 12 May, 2008
Arturia has always had great support for me.
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- KVRist
- 157 posts since 1 Feb, 2022
I've had the same experience with Arturia. Always great support..
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- KVRian
- 817 posts since 8 Jan, 2012
I too have nothing but good things to say about Arturia's support - I've always found them to be fairly prompt and very helpful. They've certainly never ignored a support request I've made.
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- KVRAF
- 7796 posts since 28 Apr, 2013
Arturia can be slower than usual during high traffic times like sales/promos. They always catch up though. Sample Logic is also eventually responsive, but their attitude can be a bit dismissive.
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- KVRAF
- 35439 posts since 11 Apr, 2010 from Germany
Same.
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- KVRAF
- Topic Starter
- 8496 posts since 5 Aug, 2009
Arturia:
thx so much guys! ok cause i opened a ticket/mailed them on their official form about 2-3 months ago, no reply at all.
2nd time i mailed them about 1 week ago, here nothing until now.
Samplelogic:
well twice mailed and never got a reply, also here, the 2nd time last week, no reply.
thx so much guys! ok cause i opened a ticket/mailed them on their official form about 2-3 months ago, no reply at all.
2nd time i mailed them about 1 week ago, here nothing until now.
Samplelogic:
well twice mailed and never got a reply, also here, the 2nd time last week, no reply.
DAW FL Studio Audio Interface Focusrite Scarlett 1st Gen 2i2 CPU Intel i7-7700K 4.20 GHz, RAM 32 GB Dual-Channel DDR4 @2400MHz Corsair Vengeance. MB Asus Prime Z270-K, GPU Gainward 1070 GTX GS 8GB NT Be Quiet DP 550W OS Win10 64Bit
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- KVRist
- 375 posts since 24 Nov, 2006
Hello Caine123,
this is definitely not normal that you don't get answer from our tech support.
Can you PM me email address you are using for your Arturia account? I'll check what went wrong and we will get back to you.
Kevin
this is definitely not normal that you don't get answer from our tech support.
Can you PM me email address you are using for your Arturia account? I'll check what went wrong and we will get back to you.
Kevin