Bargain Center: discussion, gossip, etc.

[HM]

double

[HM]

Nectar refund started

What are you clapping at ?

Sales are final, in legal terms, at least in many EU countryes AFAICT, unless you self agree to step back, and that wold be stupid IMHO

Besides, anything else would be bad style

Manipulating customers, with threats, as they did, should not be tollerated at all

Both shameless and unproffesional they behave

ADSR need to take responsibility for their own doings ,.. learn to be pro ,.. or close down

My license is mine, registered, on the iLok ,.. well working ,.. and I guess it will remain that way

[jsp1979]

Nectar refund started

Sales are final, in legal terms, at least in many EU countryes AFAICT, unless you self agree to step back, and that wold be stupid IMHO

Pricing mistakes are generally an exception. A company could have a rogue employee put all cars at $1 in an online sale and bankrupt it if there weren't exception for such things. It's easy to accidentally print a flyer with the decimal in the wrong spot, and it makes sense that the law wouldn't force the company to destroy itself over the mistake.

I couldn't find the relevant EU regulations, but in the US that is definitely the case.

While I agree that their offer to make things right was weak, I get the feeling that they were potentially out a large amount of money (or losing the ability to sell Izotope products) if they let those go through.

I wish I could've gotten the license for that price (I did make the $12.50 purchase), but I don't feel any vitriol to ADSR about it.

[pekbro]

Picked up the Knock Clipper (dev = plugins that knock) a freebie on a $5 order at plugin boutique
as their January gift. It's a nice little clipper, definitely worth $5 although it sells for $29 apparently.
Anyway, I like it

https://pluginsthatknock.com/knock-clipper

[ROTMetro]

Nectar refund started

Did izotope pull your Nectar license?

indeed it is strange, still on my Izotope account, on ADSR account; it says at orders 'refunded', under software; there is still the key.... so not deleted even in the ADSR account....
didn't receive the refund by the way, yet; which i refused, with an emal to ADSR, and also send an email to Izotope.
i am not a legal expert, but i think you can't void a legal transaction, it was and is a legal transaction.

It's a good thing people don't get their legal advice from Internet forums:

https://www.eccnederland.nl/en/news/inc ... st-mistake

[VitaminD]

Nectar refund started

Did izotope pull your Nectar license?

indeed it is strange, still on my Izotope account, on ADSR account; it says at orders 'refunded', under software; there is still the key.... so not deleted even in the ADSR account....
didn't receive the refund by the way, yet; which i refused, with an emal to ADSR, and also send an email to Izotope.
i am not a legal expert, but i think you can't void a legal transaction, it was and is a legal transaction.

It's a good thing people don't get their legal advice from Internet forums:

https://www.eccnederland.nl/en/news/inc ... st-mistake

Indeed.

Because that EU website is legal info for the EU only. And it speaks of an order before it is filled. It's saying if you see a price error on a website and order this product, that the retailer has the right to refuse or refund your money and not send you the license key.

But the orders have been filled in this situation -- the licenses have been delivered, those licenses have been registered on the manufacturer's website, and that software has been installed and licensed.

[BigSneezy]

Pricing mistakes are generally an exception.

Several years back a gaming sales store was put out of business this way (can't remember name). It was a pricing error that gamers flooded to take advantage of. The parent company that generated and sold the keys to the store wouldn't invalidate the keys and the store went out of business as a result. I think some gamers reflected that they destroyed a store in the process, knew it was a mistake, but most probably didn't care.

[Figg23]

indeed it is strange, still on my Izotope account, on ADSR account; it says at orders 'refunded', under software; there is still the key.... so not deleted even in the ADSR account....
didn't receive the refund by the way, yet; which i refused, with an emal to ADSR, and also send an email to Izotope.
i am not a legal expert, but i think you can't void a legal transaction, it was and is a legal transaction.

Same situation here. Also registered on my PC and iLok and still showing on my iZotope account.Did you get any response from iZotope to your email?

[HM]

Pricing mistakes are generally an exception.

Several years back a gaming sales store was put out of business this way (can't remember name). It was a pricing error that gamers flooded to take advantage of. The parent company that generated and sold the keys to the store wouldn't invalidate the keys and the store went out of business as a result. I think some gamers reflected that they destroyed a store in the process, knew it was a mistake, but most probably didn't care.

Sales being final is just normal fair game and decent customer protection

In case the excuse "I made a mistake", on the contrary was valid, it would be a blanco-check for the seller to get away with anything IRL ,. being unprofessional, bad behaving, or just careless with their work and proccedures/security

All seems to be the case here

They could just double check, or tripe-check, all orders, be more carefully, make some insurance, limit max automatic sales, or whatever, if they feel they can't controll thier own shop properly

Turning their own problems into customers problems is a no-go

[Figg23]

I paid ADSR 137,06 SEK. Just looked and my because of a difference in exchange rates from when I made my purchase my refund is 130,96 SEK. Not a lot of a difference but still not a full refund. I'll be keeping my license right?

[HM]

I paid ADSR 137,06 SEK. Just looked and my because of a difference in exchange rates from when I made my purchase my refund is 130,96 SEK. Not a lot of a difference but still not a full refund. I'll be keeping my license right?

Obviously keep the licens,.. its yours

In general, in Europe, due to customer-protection, all sales are final when delivery IS done like here, unless you personal agree to step back

So the faulty refund can not even be considered a refund

Can't believe that Izotope will cancel the licenses, support ADSRs behaviour, and thereby miscredit themself loosing customers either

(or even risc legal steps to be taken)

Actually the opposite should be the case

We have to trust Izotope acts fair and legal

Lets see ,..

If not, I get on without Izotope also from here

[Figg23]

I paid ADSR 137,06 SEK. Just looked and my because of a difference in exchange rates from when I made my purchase my refund is 130,96 SEK. Not a lot of a difference but still not a full refund. I'll be keeping my license right?

Obviously keep the licens,.. its yours

Unfortunately I don't think I can influence any action by iZotope to remove the license from my account.

[HM]

I paid ADSR 137,06 SEK. Just looked and my because of a difference in exchange rates from when I made my purchase my refund is 130,96 SEK. Not a lot of a difference but still not a full refund. I'll be keeping my license right?

Obviously keep the licens,.. its yours

Unfortunately I don't think I can influence any action by iZotope to remove the license from my account.

Maybe, it would be up the hill in case Izotope decided to paticipate in this dirty trick, sure

A collective action, or a principal case for EU law-violation is not impossible though, not at all

But like said, lets hope for the best from both Izotope, and iLok, both are involved I guess


Would they likely harm their own interest and reputation ?

Everything OK on my accounts still, both Izotope, and iLok,..

[Figg23]

I paid ADSR 137,06 SEK. Just looked and my because of a difference in exchange rates from when I made my purchase my refund is 130,96 SEK. Not a lot of a difference but still not a full refund. I'll be keeping my license right?

Obviously keep the licens,.. its yours

Unfortunately I don't think I can influence any action by iZotope to remove the license from my account.

Maybe, it would be up the hill in case Izotope decided to paticipate in this dirty trick, sure

A collective action, or a principal case for EU law-violation is not impossible though, not at all

But like said, lets hope for the best from both Izotope, and iLok, both are involved I guess


Would they likely harm their own interest and reputation ?

Everything OK on my accounts still, both Izotope, and iLok,..

Of course, legal action just to save some money on a plugin license is not going to happen. As I said earlier however, it's got nothing to do with the license or the money. It's the attitude which is bugging me.

[agharta]

Please take this ADSR conversation elsewhere as it is dragging on now.
Good luck with it, but I'm sure I'm not alone in saying that this isn't the place for it.
Thanks