I-LOK, Problems on macOS Ventura !! anybody else ? (and: I need the support email)

[Funky40]

Heya,

i switched over to another mac, has Ventura installed. (still on 13.0 it seems /i can´t go back)
now this: a permanent failure of I-LOK !

i permanently need to reinstall it ! then it runs again.
Thats not going to work out, and just kicks my new mac out of the race.
(since i use ILOK based plugins in EVERY patch)

anybody else with such problems on ventura ?

and: can anybody provide me a support emal to ilok please?
i can´t find any, anylonger.

[emasters]

Their support email address is: support@ilock.com (support staff there 9:00-5:00 PST, M-F). Running MacBook Pro (intel) with Ventura 13.2. No issues with iLock here -- good luck!

[Funky40]

Running MacBook Pro (intel) with Ventura 13.2. No issues with iLock here -- good luck!

Thats good to hear. Thanks for the feedback !

[Funky40]

support@ilock.com (support staff there 9:00-5:00 PST, M-F).

hmm, its not working, my mails bounce back.

wow, finally found my way thru that page, to where i can open a ticket. ticket sent !

( just spent also two hours just searching for a support mail vs. my internet provider)

[emasters]

hmm, its not working, my mails bounce back.

Interesting - I had a ticket open a couple of months ago, and that's the email address I used. Good you found the page to open a ticket... that should help.

[dayjob]

support@ilock.com (support staff there 9:00-5:00 PST, M-F).

hmm, its not working, my mails bounce back.

wow, finally found my way thru that page, to where i can open a ticket. ticket sent !

( just spent also two hours just searching for a support mail vs. my internet provider)

isn't it ilok not ilock?

[Funky40]

isn't it ilok not ilock?

yes, you´re right !
saw it myself too, since i just received a confirmation mal for my ticket.

But i would expect that they won´t answer a direct mail, or just telling you to open a ticket, giving you a csse #, and thus beeing as such in the system. Which would be understandable, finally.

[sQeetz]

Just here to say that on a new Mac Ventura 13.2 ilok works fine.

[Funky40]

Just here to say that on a new Mac Ventura 13.2 ilok works fine.

thanks, any such feedback is welcome.

i think my problem started while dealing with two i-lok dongles,
and having both PCs running (old and new), and shuffling things forth and back.
having the #2 in my new PC, then switching to ilok #1.
But, these problems should not have happened the way they did.
.......from then on things were south.
hope the support can help

[Funky40]

back and running !

i overlooked the deinstall file in the fresh download, and allways would install without doing a deinstall !
...while i was not able to find the "ILOK" under programms. (which was strange)

so, a proper deinstall, then a power cycle, then a fresh install, did the trick.

Thanks @ all for chimming in !

[heldrida]

I have the same issue and the uninstall doesn't work at all. I have to constantly re-install the ridiculous iLOK, regardless of this, I find it absurd that in 2023 we have to deal with this ilok sh!t.

[Funky40]

I have the same issue and the uninstall doesn't work at all.

wow, ....i´m sorry to hear.

I find it absurd that in 2023 we have to deal with this ilok sh!t.

i in fact like I-lok, ...as long as things are running fine, haha,¨

only liquid sonics "can" make problems here.
seems they "ping" in very short cycles at home. (just my guessworking)
so, if i have any contact problems with my USB-Hub, these plugins bail out. WTF
( i went allready thru so many hubs......./ but mostoften things work )


ahh wait, and my Zynaptic "updates" were also a piece of shitworking, to deal with.

[heldrida]

ilok is a big pile of sh!t

[Astralp]

I had this kind of issue on a PC a few years ago & after searching online there was some program in the ilok directory that I had to run which reset everything. I haven’t had any issues on Ventura myself, but maybe if you could find that solution online that same method exists on the MAC?

[Jac459]

Just here to say that on a new Mac Ventura 13.2 ilok works fine.

13.3.1 here, iLok works fine.