turnaround on support
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- Banned
- 580 posts since 27 May, 2023
HI, what is the usual turnaround on support queries from Tracktion. Not having any massive problem needing immediate attention but wondering how responsive they are.
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- KVRist
- 359 posts since 21 Jun, 2020
"Thank you for choosing Waveform. Sorry to hear that you are having issues with the program. If possible, please provide your system specs.
Type of computer: Mac / PC / Linux
Operating System:
What version of Waveform are you currently using?
If you haven't upgraded please upgrade your Waveform to 12.5.5
What audio interface are you using?"
- Hi! Here is the answer to any of my latest inquiries. I have a pro version of TW. The answers are formal and not related to the question. In the letters I indicate everything that is necessary, but the support does not seem to see this. And it looks like bullying.
Type of computer: Mac / PC / Linux
Operating System:
What version of Waveform are you currently using?
If you haven't upgraded please upgrade your Waveform to 12.5.5
What audio interface are you using?"
- Hi! Here is the answer to any of my latest inquiries. I have a pro version of TW. The answers are formal and not related to the question. In the letters I indicate everything that is necessary, but the support does not seem to see this. And it looks like bullying.
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- KVRer
- 4 posts since 3 Jan, 2022
Honestly, this is what I feel holds back WF in the DAW world. These forums are the main form of support and for the free version, that's fine, but if you have Pro or Free + paid expansions, I think the expectations are higher.
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- KVRAF
- 1599 posts since 9 Jan, 2018
Bingo.
Spotify, Apple Music, YouTube, and even Deezer, whatever the hell Deezer is.
More fun at Twitter @watchfulactual
More fun at Twitter @watchfulactual
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- KVRist
- 401 posts since 10 Dec, 2002
Yes, I have the Pro version. I even was forced to pay for another bunch of mediocre plugins called DAW Essentials (I think) which I never used since. And I get what? A bugy DAW with a zero support.
Waveform 12 Pro, Cubase Pro 13, Windows 11, i7-13700H
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- Beware the Quoth
- 35437 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
By whom?UnionS8 wrote: Thu Aug 10, 2023 3:13 pm I even was forced to pay for another bunch of mediocre plugins called DAW Essentials
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- KVRist
- 324 posts since 23 Apr, 2015
I contacted them recently and had a reply on the same day.
Their advice didn't work so I replied. I received another reply on the next day.
I wrote again with more information and received another reply three days later.
I thought it was not too bad at all.
Their advice didn't work so I replied. I received another reply on the next day.
I wrote again with more information and received another reply three days later.
I thought it was not too bad at all.
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- KVRist
- 401 posts since 10 Dec, 2002
By Tracktion. Updates used to be a half the price of the last one. If I remember correctly, with the upgrade to Waveform 12, we were made to buy the included plugin bundle we didn't want (in most cases).whyterabbyt wrote: Thu Aug 10, 2023 3:30 pmBy whom?UnionS8 wrote: Thu Aug 10, 2023 3:13 pm I even was forced to pay for another bunch of mediocre plugins called DAW Essentials
Waveform 12 Pro, Cubase Pro 13, Windows 11, i7-13700H
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- KVRer
- 5 posts since 14 Aug, 2016 from Sweden
Same here. I have filled in a support form and also mailed them about 5-6 times without and answer. Being a Pro-customer I must say that's just ludicrous
English is not my native language