Tal J-8

[audenso]

Who knows, maybe TAL Software will be the first self-sufficient independent developer within a niche market that survives without the help of their distribution network

[fmr]

Couldn't have said it better.
Dsp wise in his roland stuff he is in the top tier to me.

rsp

Being a longtime TAL user it sucks to see this tension arise toward him. The dev is awesome. A very rare type of person doing this business. He's always been fast to respond to support requests, very humble, and seems to actually care about the users. Ive reported many bugs and watching him fix it over night and personally send me unreleased updated versions just to see if its working the way I wanted. No other dev has done this in my experience. And also very open to suggestions. Its unfortunate. But this is one of those devs I actually want to pay full price to just to support the biz. I have a feeling after this he might not want to partake in anymore 3rd party sales.

Ditto. Wouldn't say it better myself. I'm 100% with you on this.

[pizzatime]

I support my family and friends.

I absolutely don't care about "supporting" audio plugin developers.

I do business with them.

God you are sexy when you talk tough.

[tonymax]

Not sure if this has affected anybody else, I too was refunded for TAL drum and JP-8, but due to exchange rates, I actualy got less back than I paid, i know its only a few pennies but I still lost money on this deal..
Ive contacted AD about this so hopefully something good will come of this. PITA

[Dark Fiber]

Getting paid back less is no worry for me as i get 5 dollars to spend on AD and received a free IK Tape Machine.

[becseigy]

Not sure if this has affected anybody else, I too was refunded for TAL drum and JP-8, but due to exchange rates, I actualy got less back than I paid, i know its only a few pennies but I still lost money on this deal..
Ive contacted AD about this so hopefully something good will come of this. PITA

You got the same amount back in US dollars. e.g. the exchange rate of your currency may have changed over the past few days. Companies have no influence on this. If the British pound had strengthened, you would be a few pence richer today. Would you return it?

There is a simple solution. Next time only buy from a UK store for British pounds.
"Make Britain great again!"

[audiouser720]

Not sure if this has affected anybody else, I too was refunded for TAL drum and JP-8, but due to exchange rates, I actualy got less back than I paid, i know its only a few pennies but I still lost money on this deal..
Ive contacted AD about this so hopefully something good will come of this. PITA

You got the same amount back in US dollars. e.g. the exchange rate of your currency may have changed over the past few days. Companies have no influence on this. If the British pound had strengthened, you would be a few pence richer today. Would you return it?

There is a simple solution. Next time only buy from a UK store for British pounds.
"Make Britain great again!"

Lol

[Teksonik]

Have you worked with any big corporate? You would be surprised how unprofessional and amateurish are many many many companies.

Yes my last job before retiring was working the in finance department of a corporation with over 60,000 employees. I understand perfectly how the system works.

But as I said and you failed to comprehend, I hold no ill will towards Audio Deluxe or TAL.

Yes this was a matter of simple human error. No not a "big deal" in the grand scheme of things but a deal that has not been a positive look for either company. To think otherwise is naive.

[tonymax]

UR right I would not probably refund if it was more than I paid, but the seller would not be out of pocket either as they would have refunded the same I paid, this time I got refunded less than I paid so I'm out of pocket for a product I didn't even receive, let alone try and return as if it was not for me, I have no use for deluxebucks as I don't want anything else atm, I've taken it on the chin before when I've returned stuff as normal collateral, but that has been my decision to return stuff and take a loss in the refund if it happens, rant over,

[Teksonik]

Majority of people bitching in this thread didn’t want to support TAL in the first place, all they want is another plugin for cheap and probably forget about it when another deal comes around the corner Tal plug’s are awesome and cost as a much as a good night out , don.t pretend you.re living in a third world country because you’re not .
F..k them , support Patrick ..and pay full price

At least they're not bitching about filters or aliasing.

It's not anyone's job to "support Patrick".

How do you know that everyone in this thread is not living in a "third world country" where money might be tight so frugality a necessity?

I'm blessed to be able to afford every plugin ever made but I'm also not just going to throw money around like a drunken rich kid at a strip club. Like I said, I plan on buying TAL Drums at some point and will do so when I feel the price is right because as I also said it's a want not a need so the price I'll pay will reflect that fact.

If the financial gurus whose acumen and expertise I trust are right, 2024 could be a brutal year for the global economy and for the average Joe. Will Patrick support us in that case? No? Then loyalty is a one way street and you're being nothing more than a toady.

[Teksonik]

Majority of people bitching in this thread didn’t want to support TAL in the first place, all they want is another plugin for cheap and probably forget about it when another deal comes around the corner .

All plugin sales "support" the developers, as the developers agree to the sales.

But, I don't base my buying decisions on whether a developer is worth of supporting, rather on whether or not I like and would make use of the product. This is no charity or anything.

Well said.

[lotus2035]

I just bought 4 Cherry Audio synths for €19 on humble bundle, I wonder how their business model works. They must have capital to spare.

[egbert101]

I mean, rich people can develop software too, especially if it's their hobby.

[Ghost_Train]

Well, good they finally refunded but won't be doing business with Audiodeluxe again.

And why?
it was not AD's fault but TAL's.
Audiodeluxe - although it shouldn't - tries to provide compensation. TAL doesn't care.

Sounds like AD needs a better system and needs to not sell what they don't have. If you get 200 keys, don't sell 400. I see people arguing against that (maybe because everyone wants cheap deals on good stuff) but just seems a little silly in this instance. Both sides made mistakes here. TAL has apologized for their end with an explanation. AD has only blamed while refunding. Id rather not draw such hard conclusions. I just know that TAL has been a very humble, respectable developer. And from what I hear its not the first time AD has done this, but I can't confirm.

[audiouser720]

It appears to me that not one person is really going mad at TAL. Maybe one bugger.
However, I can see so many biased people who exaggerate this (no longer a) matter. I ought not to categorise these people as ‘TAL fanboys’.
It occurs to me that many on this forum seem to know the people behind TAL Software personally, as they call them on their names, happen to know their working patterns and share their personal qualities, as if they knew them. I always wonder wether or not they have just misinterperated something and they think that they are best 'buddies forever' following an email exchange re some feature requests. The relevance of this is that in any of these cases, these people will potentially demonstrate biased behaviour. But the FACTS are:

1) This issue is now addressed. People got their money (more or less) back. Nobody is demanding anything, at all.

2) The customers who have been affected by this error and spoke up on this forum, have shown absolutely calm, relaxed and polite behaviour. You can, however, see a lot of biased posts with no added value or helpful information. Some of them occasionally read rather arrogant.

3) As @becseigy shared the email he received, we now have a full understanding on what has happened. We are only talking about a few bucks. It is not a big deal. What matters, for most people, is the principle. From a customer’s point of view the biggest mistake that was made here is not accidentally clicking and agreeing on something, but how that was then communicated towards the customers. Communication is the single most important factor when you are looking at customer satisfaction. If I order my monthly Nespresso dose (from a distributor) and I don’t receive it, I won’t care about the distributor, or the delivery man and who’s fault it is that I can’t enjoy my delish morning brew. I am phoning Nespresso straight away and expect them to take ownership, get in touch with delivery, find out what happened, and inform me as their customer. Since my money has already been taken, and it is certainly not my fault. And you guessed right, they always take ownership. Nespresso, obviously, is just a vague example. Most of the times it takes very little effort to manage customer expectation but the knock on affect of that, or lack of it, is crucial. E.g. 'We are sorry for the inconvinience that has been caused. We value you as a customer and we are working on finding a resolution'. Silence is perhaps the least preferable option for a customer.

4) For @gentleclockdivider for ‘Majority of people bitching in this thread didn’t want to support TAL in the first place’… With respect mate, this reads really bad, and dare I say, naive. We are talking business here. We are not discussing the support of my local area by buying farmhouse eggs and homegrown blueberries. I personally don’t believe it’s healthy to buy a plugin to ‘support a developer’. I read this so many times on forums. ‘I bought this without demoing because it’s from XYZ’… blah blah blah. It’s just plain naive. This is the world of business. And you know what, there is nothing wrong with that. This doesn’t make anybody a selfish c*nt. People who work for small businesses get paid too. Or should a software developer at a local family business work for free just to support a small company? Last time I checked I didn’t see the word charity on TAL’s website either.

Tl;dr There is absolutely nothing to see here. Issue addressed, people got a refund. All cool. There is learning for everyone. Audio Deluxe have communicated with me as their customer and I am happy with the outcome. For that matter everything else that I have ever bought from them I received a licence for in less than 5 mins. I have no hard feelings towards TAL Software either. I do think it would have been helpful if they had communicated the issue on their website and social media. It turns out that having a forum rep can also be useful nowadays, but I appreciate capacity.
I won’t be hesitating buying TAL products either in the future, as long as their products meet my requirements. Just like I won’t be hesitating buying from Apple, regardless of what I think about them as a business. All that matters is the quality, as far as I’m concerned. And rest assured TAL delivers, 100%, every time.

I hope this thread will revert back to its original purpose which was to discuss the qualities of an otherwise amazing synth emulation, created by extremely talented people.