Sad state of Native Instruments

[vertibration]

I received a reply from NI about Native Access not downloading for me. Unfortunately they only asked me for information I had already supplied to support, and a copy of a log file which I have now also provided. It's like they don't actually read support requests, but send an automatic response instead

At least you got a reply, even if it was useless. They have a habit of simply not answering when they're not busy asking for information you already supplied. NI's support is terrible.

I got a message from NI today about Native Access. It no longer supports Win 8.1 ... so I can't authorise any of the Kontakt instruments I bought over BF week without upgrading my computer.

The "new" Native Access is not supported on my "ancient" 10.13.6 Mac Pro. I can't update anything Native Instruments unless I get a new computer (10.13 is the end of the line for my Mac Pro) with a "modern" OS.

I don't know who to love more - Apple or NI

A lot of people jump up and down that digital is better than analog until this happens. A good ol trusty hardware instrument always wins

[Dr.Gunjah]

I've installed win10 on a quite old pc and started working on a few old projects. While most plugins still load fine, literally every project has some issue with NI plugins. Reaktor is the worst. For example I've used monark a few years ago in reaktor5. If I install reaktor5 and monark wit NI access I only get the newest monark which only works with reaktor6. You can download the old version of the monark ensemble somewhere on the NI site (if you find it). Reaktor5 can load that, but you get an "expired" splashscreen. If you try to activate, you get "Service Center not found". Can you even install it if Access is already there? What a great user experience! So easy!

Battery keeps failing to load samples from its own library, although the library is configured and can be used without issues in Batterys library tab. I look at the missing sample path, then click locate and point to the exact same folder and suddenly it works. OK.
It also baffles me that it's 2023 and there is still no feature to lock/protect cells from editing. And no undo function. yeah...

Adding every of my 50 Kontakt libs that were already installed on a second drive one by one to Kontakt because there doesn't seem to be a bulk locate in Access or Kontakt really was a lot of fun too.

[nix808]

Native Instruments is moving in a way that a lot of us don't want I think.
I'm not exclusively interested in ensembles and nki s

I spent like $2500 aud on plugs in 2005-2009,
and the ones I care about most are left to be only demos

...I can however read their direction,
which could be called utilizing strengths or having a tidy product line,
which happens in industry sometimes

[machinesworking]

A lot of people jump up and down that digital is better than analog until this happens. A good ol trusty hardware instrument always wins

Both my hardware analogs are in the shop right now, they have been for months.

[RobGee]

I received a reply from NI about Native Access not downloading for me. Unfortunately they only asked me for information I had already supplied to support, and a copy of a log file which I have now also provided. It's like they don't actually read support requests, but send an automatic response instead

At least you got a reply, even if it was useless. They have a habit of simply not answering when they're not busy asking for information you already supplied. NI's support is terrible.

I got a message from NI today about Native Access. It no longer supports Win 8.1 ... so I can't authorise any of the Kontakt instruments I bought over BF week without upgrading my computer.

[SLiC]

Another Xmas gift this year seems to be a £45 voucher but you have to spend at least £90…pity it’s a minimum spend or I may have upgraded to GR7…

[Choikdoi]

OK, so, you need to be planning on buying something from NI during the sale for it to be of value. But it depends what you get. I just bought Massive X for £64. Using the voucher, I was able to add Fables as an upgrade, as I already had Lores, for completely free. I'd take those 2 for £64 over Arturia's freebie any day. Plenty of other great freebies to be had, or at least £45 off towards at NI, if you own stuff to qualify for upgrades and crossgrades.

[SLiC]

OK, so, you need to be planning on buying something from NI during the sale for it to be of value. But it depends what you get. I just bought Massive X for £64. Using the voucher, I was able to add Fables as an upgrade, as I already had Lores, for completely free. I'd take those 2 for £64 over Arturia's freebie any day. Plenty of other great freebies to be had, or at least £45 off towards at NI, if you own stuff to qualify for upgrades and crossgrades.

I have Ultimate 13 so not so much for me, already upgraded Kontakt to 7 in a past sale, GR7 is probably the only upgrade I don't have but this voucher doesn't help as the upgrade is only £71!

[SHall1000]

K13S to K14S upgrade is £89.50 for me. £45 voucher requires £90 spend
Guess I could buy an upgrade to SuperchargerGT for £12.50 (although I already have it).

[ians]

Can't seem to get the voucher to work no matter what I do. It does include sale items this time, right? I put in Schema & Valves which takes me over the limit, but I keep getting voucher not valid box

[grabauf]

Can't seem to get the voucher to work no matter what I do. It does include sale items this time, right? I put in Schema & Valves which takes me over the limit, but I keep getting voucher not valid box

Same here. It looks like it's only an EU problem. If you change the country to US and enter the US-voucher everything works as expected.

[ghettosynth]

OK, so, you need to be planning on buying something from NI during the sale for it to be of value. But it depends what you get. I just bought Massive X for £64. Using the voucher, I was able to add Fables as an upgrade, as I already had Lores, for completely free. I'd take those 2 for £64 over Arturia's freebie any day. Plenty of other great freebies to be had, or at least £45 off towards at NI, if you own stuff to qualify for upgrades and crossgrades.

I have Ultimate 13 so not so much for me, already upgraded Kontakt to 7 in a past sale, GR7 is probably the only upgrade I don't have but this voucher doesn't help as the upgrade is only £71!

GR7 is in the isotope music production bundle.

[Choikdoi]

Can't seem to get the voucher to work no matter what I do. It does include sale items this time, right? I put in Schema & Valves which takes me over the limit, but I keep getting voucher not valid box

Could be using the wrong code? Check here:

https://support.native-instruments.com/ ... t-Vouchers

[SLiC]

K13S to K14S upgrade is £89.50 for me. £45 voucher requires £90 spend
Guess I could buy an upgrade to SuperchargerGT for £12.50 (although I already have it).

Guitar Rig 7 Pro Update + Bazzazian Tapes Tapes (play Instrument) £91 -- so paid £46 for both

[SLiC]

OK, so, you need to be planning on buying something from NI during the sale for it to be of value. But it depends what you get. I just bought Massive X for £64. Using the voucher, I was able to add Fables as an upgrade, as I already had Lores, for completely free. I'd take those 2 for £64 over Arturia's freebie any day. Plenty of other great freebies to be had, or at least £45 off towards at NI, if you own stuff to qualify for upgrades and crossgrades.

I have Ultimate 13 so not so much for me, already upgraded Kontakt to 7 in a past sale, GR7 is probably the only upgrade I don't have but this voucher doesn't help as the upgrade is only £71!

GR7 is in the isotope music production bundle.

This is where all this stuff gets ridiculous (and will ultimately be unsustainable). I had the iZoptpe music production bundle before the Merger, I also Had Komplete Ultimate...now they are just swapping products around in bundles (most of which I have) and saying its an update! Great value for new users, old users (especially of both) get little value.