Tracktion Software

topps13 · Post by **topps13** » Wed Apr 10, 2024 2:00 pm

I started using the new version of Waveform (version 13.0.33 (Built: 3 April 2024) (64-bit)) and I'm seeing a strange experience. When I click the cursor in the timeline or manually key in the time in the menu, intermittently it will not snap to the exact beat (e.g. 26 , 1, 000), but will rather go one tick back (e.g. 25, 4, 959 or 23, 2, 479). Seeing this on multiple projects. Anyone else experiencing or know of a fix? Never saw this on v10-12.

Watchful · Post by **Watchful** » Wed Apr 10, 2024 2:09 pm

Asprog solved this for me: the new clip launcher has resulted in some changes to cursor behavior.

Fortunately, easily fixed: right-click up in the timeline at the very top, and de-select the quantise feature. This will put the cursor back into v1 - v12.5 mode!

Teksonik · Post by **Teksonik** » Wed Apr 10, 2024 2:13 pm

Seems to be snapping as expected on this system. Do you have Quantise selected?

WF 041024-1.png

Or under Snap to Grid "Snap Cursor Movement" ?

topps13 · Post by **topps13** » Wed Apr 10, 2024 2:13 pm

Hmm I tried that but it doesn't fix it

topps13 · Post by **topps13** » Wed Apr 10, 2024 2:14 pm

Teksonik wrote: ↑Wed Apr 10, 2024 2:13 pm Seems to be snapping as expected on this system. Do you have Quantise selected?

WF 041024-1.png

How are you getting to that menu option?

Teksonik · Post by **Teksonik** » Wed Apr 10, 2024 2:17 pm

Info Page / Options or as Watchful suggested.

For the record I have Quantise on and it snaps as expected.

topps13 · Post by **topps13** » Wed Apr 10, 2024 5:41 pm

Teksonik wrote: ↑Wed Apr 10, 2024 2:17 pm Info Page / Options or as Watchful suggested.

For the record I have Quantise on and it snaps as expected.

Found it. Same experience with it on or off, and no real rhyme/reason to why it gets the correct place or not.

operandx · Post by **operandx** » Wed Apr 10, 2024 5:54 pm

topps13 wrote: ↑Wed Apr 10, 2024 5:41 pm
Teksonik wrote: ↑Wed Apr 10, 2024 2:17 pm Info Page / Options or as Watchful suggested.

For the record I have Quantise on and it snaps as expected.
Found it. Same experience with it on or off, and no real rhyme/reason to why it gets the correct place or not.

What Snap setting do you have (Upside down magnet icon to left of timeline)? Set it to Smart if it isn't.

Teksonik · Post by **Teksonik** » Wed Apr 10, 2024 7:02 pm

topps13 wrote: ↑Wed Apr 10, 2024 5:41 pm
Teksonik wrote: ↑Wed Apr 10, 2024 2:17 pm Info Page / Options or as Watchful suggested.
For the record I have Quantise on and it snaps as expected.
Found it. Same experience with it on or off, and no real rhyme/reason to why it gets the correct place or not.

Did you try "Snap Cursor Movement" on/off?

All I can say is on two systems here I can not reproduce the issue you are reporting. I'm on Windows 10. You?

If that snap cursor setting doesn't fix the issue then submit a support ticket. They have been very responsive and fixes have been coming pretty fast.

topps13 · Post by **topps13** » Wed Apr 10, 2024 10:54 pm

Teksonik wrote: ↑Wed Apr 10, 2024 7:02 pm
topps13 wrote: ↑Wed Apr 10, 2024 5:41 pm
Teksonik wrote: ↑Wed Apr 10, 2024 2:17 pm Info Page / Options or as Watchful suggested.
For the record I have Quantise on and it snaps as expected.
Found it. Same experience with it on or off, and no real rhyme/reason to why it gets the correct place or not.
Did you try "Snap Cursor Movement" on/off?

All I can say is on two systems here I can not reproduce the issue you are reporting. I'm on Windows 10. You?

If that snap cursor setting doesn't fix the issue then submit a support ticket. They have been very responsive and fixes have been coming pretty fast.

Same issue with Snap Cursor Movement on and off. Windows 10 as well.

I'd definitely submit a ticket, but therein lies my other issue...I can't log into my support account anymore (says my username is suspended) and no one has responded to my emails or support requests from the Tracktion home page for 5 months.

Teksonik · Post by **Teksonik** » Thu Apr 11, 2024 1:34 am

Are you using the Free version or Pro version? If I'm not mistaken and someone correct me if I'm wrong but I don't think there is support for the Free version (which is understandable).

Support has been very responsive to the tickets I've submitted and all issues have either been fixed already or a fix is on the way in a future update.

topps13 · Post by **topps13** » Thu Apr 11, 2024 3:35 am

Teksonik wrote: ↑Thu Apr 11, 2024 1:34 am Are you using the Free version or Pro version? If I'm not mistaken and someone correct me if I'm wrong but I don't think there is support for the Free version (which is understandable).

Support has been very responsive to the tickets I've submitted and all issues have either been fixed already or a fix is on the way in a future update.

I have Pro. My experience with support up to that point was really good, but since end of last year, I can't seem to log and haven't gotten any responses. I guess I can try to create a new account, I think the support account is not necessarily tied to your purchase account.

Teksonik · Post by **Teksonik** » Thu Apr 11, 2024 2:49 pm

I assume you've tried:

WF.png

Then "contact us". Doesn't look like we have to be logged in to use that form.

All I can say is my recent support tickets have been answered quickly but I don't remember if I was logged in at the time or not.

topps13 · Post by **topps13** » Thu Apr 11, 2024 5:32 pm

Teksonik wrote: ↑Thu Apr 11, 2024 2:49 pm I assume you've tried:

WF.png

Then "contact us". Doesn't look like we have to be logged in to use that form.

All I can say is my recent support tickets have been answered quickly but I don't remember if I was logged in at the time or not.

Thanks - that was the one I tried yesterday. Hopefully I hear back

Tracktion Software

KVR Audio

Waveform 13 Cursor positioning issue