Caine123 wrote: Mon Jul 08, 2024 8:48 pm
wow, what a sh*t move, they stated a resizable gui is in the works or something, this plugin is used by many guys too in the chiptune scene. how can you f*ck up your own products.
so it means you cannot buy it but still use it until it wont work in your daw? i have this plugin in multiple projects.
maybe this is the beginning of a dying cloud.
Hey Caine123, Sound Canvas is one of our oldest instruments and has had continuous issues due to outdated software. Here is the exact quote sent out from Roland.
"Sound Canvas VA is built on a different framework than other Roland Cloud instruments and effects, and currently does not have sufficient support, especially when it requires regular updates to maintain compatibility and performance with OS platforms and plug-in hosts. This is a major reason why we are currently unable to provide adequate support for the current version of Sound Canvas VA. By discontinuing development of the current Sound Canvas VA, we will be able to better serve the creative needs of the Sound Canvas community in the future by providing a more comfortable experience with the other instruments and effects on Roland Cloud.
We thank you in advance for your understanding.
If you purchased Sound Canvas VA as a Lifetime Key, please be assured that it will continue to be available. However, there will be no future updates.
Sound Canvas VA" will be available for membership and purchase of Lifetime Key until September 1, 2024."
For those of you who have bought Sound Canvas as a lifetime key, you will be allowed to download Sound Canvas in its current form. We have only a few instruments that have the issue with out of date software and Sound Canvas is one of them. As I've said many times before, we are currently working on new instruments and plug-ins for everyone, Roland Cloud is not dying.
Hey Aloysius, this still stands. This is an unfortunate circumstance. We have been grappling for months on what to do with Sound Canvas and trying to figure out what the best solution is for everyone. If you had purchased Sound Canvas, you will be given the Lifetime Key and it you will be able to use it going forward without the cloud. We did not come to this decision lightly and want everyone to know that we only remove support for an instrument if the software is too out of date for us to be able to sell a product that works. Please feel free to DM me about your concerns with this.Aloysius wrote: Mon Jul 08, 2024 9:12 pmActions speak louder than words.Aloysius wrote: Tue Jul 02, 2024 8:38 amI replied to your PM.Hey Aloysius. Sorry to hear this has been your experience. If you don't mind I'll send you a DM and we can try and figure out what is going on. Your instruments are safe, any purchase you made is in our system and we've never had an instance of someone losing the instruments they purchased.Aloysius wrote: Sat Jun 29, 2024 8:45 pm I can't login to the stupid RCM. It doesn't matter if I login via Firefox.
Thank you for your reassurance about the instruments.
Hey osofaux, there is a possibility we might release a new updated Sound Canvas one day in the future. It has been discussed and the plan was to create a v2 as we have been doing for our other instruments. But for now, we are working on new things to share.osofaux wrote: Mon Jul 08, 2024 9:33 pm Well that's a bummer - I bought this a few years back and had hopes it might one day be updated, as it is a useful set of basic sounds, all in one plugin.
We are aware of this and it's currently being investigated. This issue was previously reported in older builds and had been resolved, so thank you for the heads up. Force quitting has been reported to resolve the issue for some users. Hopefully we will have a solution for this soon.
