Roland Cloud

[Jon at Roland]

I got info now that this is not possible at all. Jon please check this cause this is just not well at all for customers.

a) you cannot upgrade to the Pro Collection, you are stuck and need the Cloud to use the additional soundpacks or you buy the pro pack and dont get any discount at all for having Zenology Pro already.

b) $599 is not cheap, if you check Omnisphere and many other packages they are cheaper and offer more. yeah i want the old authentic sounds which is only in Zenology Pro, still who does these prices?

c) it seems the Pro Collection never gets on sale....

this is really bad, i considered to get Zenology Pro first and to upgrade later maybe, but yeah this is just bad.

thx

Hey Caine123! I'll reach out to you via PM and we can talk about this further. Sorry for the late response to this. Sometimes this thread moves quickly.

So, I got the code, figured I'd try it, followed the instructions but when I click the "3-month Ultimate," all I have is a button that says "CHANGE NOW" with no option to enter a coupon code.

A little scared to click that button for fear I'm just giving them 50 bucks right away.

So today I figure, hm, maybe the "CHANGE NOW" button will go away and I'll get a coupon code field if I cancel my Core subscription. Nope, now everything is greyed out or "UNAVAILABLE." I'm not even allowed to pay for higher tiers.

Hey shatteredmindofbob, we have had a few people claiming similar issues. I'll send you a PM as well. Appreciate it!

[Jon at Roland]

Hey Jon, any progress about this on M1 Max? It's been a year..
Just a single instance of XV5080.
I am not playing anything by the way.

Hey Ozinga, no official update yet on this issue. It will take a bit more of a deep dive to fix and the team is looking into it. It is still one of the issues that only severely impacts performance for a small group of users which makes it more complex. Do you exclusively use cubase? Have you been having this issue on other DAW's as well?

[gunark]

Got the email but it doesn’t contain a unique code. Strange.

[ozinga]

Hey Jon, any progress about this on M1 Max? It's been a year..
Just a single instance of XV5080.
I am not playing anything by the way.

Hey Ozinga, no official update yet on this issue. It will take a bit more of a deep dive to fix and the team is looking into it. It is still one of the issues that only severely impacts performance for a small group of users which makes it more complex. Do you exclusively use cubase? Have you been having this issue on other DAW's as well?

Yes I use Cubase. Have bunch of others installed too.
Logic, Cubase and Live same issue.
Studio One, Bitwig no issue. Maybe that will give a clue to the developers.

[Jon at Roland]

Yes I use Cubase. Have bunch of others installed too.
Logic, Cubase and Live same issue.
Studio One, Bitwig no issue. Maybe that will give a clue to the developers.

That is so interesting... I'll share this with them. I really would love this issue to be resolved so any info is helpful! I may send you a DM if I need more. Appreciate it!

[trusampler]

One thing that would make Roland Cloud work better for the majority, is if Roland would allow their subscribers to get a free synth after 12 months, vs. paying up front. This puts them in a situation, where they don't reward their customers, unless they pay upfront. That is greed. If the customer pays for 12 months, you need to reward the customer Roland regardless if it takes your customers 12 months to pay vs paying upfront.Especially in world economy like we're all in.Roland is aware the money in the Music business isn't the way it used to be, their business should reflect that. Maybe Roland should do a poll, to see what customers actually want.

Another thing is their prices are too high. They know that, they price it to make users want to subscribe to their Ultimate plan vs buying their plugins outright. Roland Cloud is not profiting the way they planned for it to. Roland needs smarter management across the board, especially at the top. The idea is to get sales, pay the company which pays the developers,everyones happy. The Cloud is not operating how it could be, I've spoken to Rolands managers over the Cloud, and they just don't get it.

[electro]

How about Perpetual licenses on USB ilok without the DRM?

One thing that would make Roland Cloud work better for the majority, is if Roland would allow their subscribers to get a free synth after 12 months, vs. paying up front. This puts them in a situation, where they don't reward their customers, unless they pay upfront. That is greed. If the customer pays for 12 months, you need to reward the customer Roland regardless if it takes your customers 12 months to pay vs paying upfront.Especially in world economy like we're all in.Roland is aware the money in the Music business isn't the way it used to be, their business should reflect that. Maybe Roland should do a poll, to see what customers actually want.

Another thing is their prices are too high. They know that, they price it to make users want to subscribe to their Ultimate plan vs buying their plugins outright. Roland Cloud is not profiting the way they planned for it to. Roland needs smarter management across the board, especially at the top. The idea is to get sales, pay the company which pays the developers,everyones happy. The Cloud is not operating how it could be, I've spoken to Rolands managers over the Cloud, and they just don't get it.

[JamminFool]

How about Perpetual licenses on USB ilok without the DRM?

One thing that would make Roland Cloud work better for the majority, is if Roland would allow their subscribers to get a free synth after 12 months, vs. paying up front. This puts them in a situation, where they don't reward their customers, unless they pay upfront. That is greed. If the customer pays for 12 months, you need to reward the customer Roland regardless if it takes your customers 12 months to pay vs paying upfront.Especially in world economy like we're all in.Roland is aware the money in the Music business isn't the way it used to be, their business should reflect that. Maybe Roland should do a poll, to see what customers actually want.

Another thing is their prices are too high. They know that, they price it to make users want to subscribe to their Ultimate plan vs buying their plugins outright. Roland Cloud is not profiting the way they planned for it to. Roland needs smarter management across the board, especially at the top. The idea is to get sales, pay the company which pays the developers,everyones happy. The Cloud is not operating how it could be, I've spoken to Rolands managers over the Cloud, and they just don't get it.

No

[victoria]

One thing that would make Roland Cloud work better for the majority, is if Roland would allow their subscribers to get a free synth after 12 months, vs. paying up front.

hmm, isn't what you're describing basically the Play4Life promotion they run every year?
https://www.rolandcloud.com/news/play-4-life

[Examigan]

One thing that would make Roland Cloud work better for the majority, is if Roland would allow their subscribers to get a free synth after 12 months, vs. paying up front.

hmm, isn't what you're describing basically the Play4Life promotion they run every year?
https://www.rolandcloud.com/news/play-4-life

Yep, and it’s usually on sale (P4Life) twice a year.

[IvyBirds]

One thing that would make Roland Cloud work better for the majority, is if Roland would allow their subscribers to get a free synth after 12 months, vs. paying up front.

hmm, isn't what you're describing basically the Play4Life promotion they run every year?
https://www.rolandcloud.com/news/play-4-life

With Play4Life you only get a plugin if you pay for a year in advance. What they were advocating for is for monthly subscribers to also get a free plugin if they keep their subscription active for 12 months

[trusampler]

One thing that would make Roland Cloud work better for the majority, is if Roland would allow their subscribers to get a free synth after 12 months, vs. paying up front.

hmm, isn't what you're describing basically the Play4Life promotion they run every year?
https://www.rolandcloud.com/news/play-4-life

With Play4Life you only get a plugin if you pay for a year in advance. What they were advocating for is for monthly subscribers to also get a free plugin if they keep their subscription active for 12 months

Exactly, the request is that everyone benefits from subscribing vs. their current format, which pushes the majority away.

[IvyBirds]

Exactly, the request is that everyone benefits from subscribing vs. their current format, which pushes the majority away.

What's always confused me is why Roland Markets Cloud Subscriptions in a way that only is a benefit if you cancel the service

It's always buy a year of our Subscription Service for $200 and then if you cancel here are two free software titles that you can use without buying our product

[Gamma-UT]

Exactly, the request is that everyone benefits from subscribing vs. their current format, which pushes the majority away.

What's always confused me is why Roland Markets Cloud Subscriptions in a way that only is a benefit if you cancel the service

It's always buy a year of our Subscription Service for $200 and then if you cancel here are two free software titles that you can use without buying our product

I think you might underestimate the number of people who sign up for the sub in the expectation of getting those licences. It certainly played into my decision to rent both Roland Cloud and Plugin Alliance for a while: I would probably have quit both services at an earlier stage and focused on alternatives if those permanent options weren't there.

This clearly doesn't keep people on for the long term but if you budget the business on the basis that people will stick around for a few years and that there will be a flow of new signups each year, it's not the worst calculation.

The problem RC has now though is that because the development pipeline has slowed to a crawl there's far less incentive to stick it out for more than a few years or tempt old users back. For example, V-Synth or JP-8000 would likely bring some back who have dropped off. (There is another option but I'm not going to mention that as it's a bit skeevy though it would potentially be a cheap way of flogging new licences.)

There is the other aspect of what RC has available to them. They only have rights to the products in the catalogue to which they have rights. What else could they offer that's worthwhile?

[trusampler]

Jon @ Roland, Are you guys working on making Galaxias better in terms of cpu performance ? We need much better load times. On my rather fast i9/12900k cpu , using Galaxias in latest version of Cubase 13 Pro on win11 , is taking forever to load.
Especially when recalling projects with it. Any word on cpu performance moving forward here ?