Alternatives to ShareIt/MyCommerce/Digital River

[toha]

In my case the EUR 94 for the "Digital River client support for the period" seems to be the fee for my question why I am no longer payed by them. And, by the way, I asked this question before the new contract took effect. It seems that it is no longer possible to ask them any question, if legitim or not, without being charged a fee as penalty. They seem to live in their own world. They make their own laws. National law doesn't matter for them.

[kvrsof]

In my case the EUR 94 for the "Digital River client support for the period" seems to be the fee for my question why I am no longer payed by them. And, by the way, I asked this question before the new contract took effect. It seems that it is no longer possible to ask them any question, if legitim or not, without being charged a fee as penalty. They seem to live in their own world. They make their own laws. National law doesn't matter for them.

This kind of behavior is outrageous. They are owning money and if you ask them when they are going to fulfill their obligations they charge you more and do not provide an answer. This is not support that can be charged 185 USD/h. This would not pass as legal in any court. Especially in case new MSA was declined. Simply criminal behavior.

[IaES]

Yesterday I was in a live chat with support at 2Checkout. Asked a question. Took a minute for the support person to come on line but then we exchanged messages for around 15 munutes. She had to go away a couple of times to confirm something and came back with answer.

I was thinking that if this was DR I'd be waiting a week between messages and be getting billed 0.3 hours for each message.

Surely DR just doesn't want us and is doing everything it can to get rid of us.

I bet the big multimillion$$ companies won't pay for support or wait a week for an answer. They'll get a direct line to their account manager.

Maybe DR is not going down the pan. They're just switching to a different type of vendor.

[Richard_Synapse]

Surely DR just doesn't want us and is doing everything it can to get rid of us.

I bet the big multimillion$$ companies won't pay for support or wait a week for an answer. They'll get a direct line to their account manager.

Maybe DR is not going down the pan. They're just switching to a different type of vendor.

I suspect that as well. It would be good news though. Eventually we would get all of our money. Way too late of course, but better than not getting anything.

Richard

[IaES]

Above I was saying how good the support is at 2checkout.

But it's not all good with them.

With DR I have a product for $100. If it's sold to a buyer in a different currency then buyer pays in their own currency and my account was still credited with $100.

But with 2checkout a US buyer pays $100 and my account is credited with $100. But if the buyer pays in a different currency then my account is credited with something like $94.32 somewhere along the line when the default USD price is converted to buyer's currency and the buyer's payment is converted back to USD and credited to my account some of my money us going adrift.

I used 2checkout around 5 years ago. Now I remember why I stopped using them.

Anyone using Cleverbridge with a USD account? How do they handle orders in other currencies?

[MichaelPh]

Wow!

On the night of November 1st we received from Digital River...
No, we didn't receive money for July. Moreover, we made refunds to all our clients in Digital River for July, August, September and the beginning of October.
For some reason, Digital River didn't wait 30 days, but immediately at midnight sent us a credit notice, this debt consists of the money that we returned to clients (which we did not get), half a month of "subscription fee", and also "technical support". I will be happy to answer them that we "presently don't consider this debt claims to be valid obligations", but I do not understand where to write

[IaES]

Wow!

On the night of November 1st we received from Digital River...
No, we didn't receive money for July. Moreover, we made refunds to all our clients in Digital River for July, August, September and the beginning of October.
For some reason, Digital River didn't wait 30 days, but immediately at midnight sent us a credit notice, this debt consists of the money that we returned to clients (which we did not get), half a month of "subscription fee", and also "technical support". I will be happy to answer them that we "presently don't consider this debt claims to be valid obligations", but I do not understand where to write

A few people here have mentioned getting that invoice for the fees and they did not do any refunds. For them the invoice was just the support fees and a portion of the 100pm account fee.

I suspect in future, on the 1st of each month, we'll get an invoice for the fees from the previous month. In your case, since you did refunds, they included that. I don't think it's a human doing it. Just the computer churning it out.

I hope, for you, that they don't actually chase you for that big negative balance and, eventually, they'll balance it out against what they owe you. . . Or maybe not

[bameg]

Most charge extra for currency conversion. AFAIK, also DR does that. It's a pest and we consider it being a "obfuscated" extra fee.

If choosing a partner, watch out for creative extra charges. Fraud detection flat fee, wire transfer surplus, currency exchange extra fee.

It is a cesspool and you can only choose the least worst.

In the end, depending on your business, it can be 7-10% combined fees per purchase, for an almost completely automatic service once setup.

High rollers get decimal places discount.

[sunshy_lee]

Obviously, as I had a hunch, this is a huge conspiracy, just like a trap set by a hunter in advance for the prey. Since July, we have not received any payment on the due date. Then we received the high-sounding reasons given by them: implementing anti-money laundering policies and KYC checks. The following month, they raised the payment threshold again, of course, this is to hoard more revenue from small merchants to pay their big customers. Is this a typical case of robbing Peter to pay Paul? The new CEO may also be using the biggest loophole in the law to legally occupy the majority of helpless sellers. Obviously, such behavior is nonsense, but they no longer want to give us the funds we deserve. Then, as everyone knows, they blocked all support channels, and when you need to seek help, they need to charge expensive fees. They even started charging subscription fees for accounts since October. However, they did not talk about any payment at all. Obviously, their purpose is to legally claim all the funds in our accounts, and they are draining them little by little, but we feel powerless about it. Many of our sellers may be individual developers who make a living from this, and such behavior is shameful and sad. I still haven't received my July payment, not only because of the multiple KYC submissions that were not reviewed, but also because of the monthly payment amount they set... I had to switch payment platforms in mid-October. I think it's time to give up the fantasy. Even if we finally get the benefits from July to October, we will eventually give it up. This is a sad story because they disrupted everyone's plans and lives. It made us panic and uneasy. In the end, I felt calm because all of our merchants who used this payment platform were reborn. Here, I wish everyone all the best.

[IaES]

Most charge extra for currency conversion. AFAIK, also DR does that. It's a pest and we consider it being a "obfuscated" extra fee.

I assume you're answering my post on the previous page about 2Checkout currency conversion.

I've been with ShareIT for 20+ years and never paid anything for any currency conversions. They did send me an email a month or so ago saying that they were going to start charging currency conversions but by that time I'd stopped selling through them.

[7tltd]

Most charge extra for currency conversion. AFAIK, also DR does that. It's a pest and we consider it being a "obfuscated" extra fee.

I assume you're answering my post on the previous page about 2Checkout currency conversion.

I've been with ShareIT for 20+ years and never paid anything for any currency conversions. They did send me an email a month or so ago saying that they were going to start charging currency conversions but by that time I'd stopped selling through them.

For some currencies like CHF they had overpriced exchange rates.

[IaES]

Most charge extra for currency conversion. AFAIK, also DR does that. It's a pest and we consider it being a "obfuscated" extra fee.

I assume you're answering my post on the previous page about 2Checkout currency conversion.

I've been with ShareIT for 20+ years and never paid anything for any currency conversions. They did send me an email a month or so ago saying that they were going to start charging currency conversions but by that time I'd stopped selling through them.

For some currencies like CHF they had overpriced exchange rates.

Yes. The buyer's exchange rate was always bad for the buyer in all currencies. I had the impression that DR set a high rate and just left it at that rate for a long time - ie not a live rate. Just some made-up big number to DR's advantage. That way they didn't need to charge us for the currency conversion.

[SVAcc]

I don't understand. Did you receive payment for July even after terminating the contract with them?

Yes, correct.

When did you switch to PayPro Global? Also, what does your start page in the control panel look like?

A few years back. ShareIt was our secondary MoR for ad-hoc sales. Honestly, I haven't bothered to check the start page yet.

[7tltd]

Most charge extra for currency conversion. AFAIK, also DR does that. It's a pest and we consider it being a "obfuscated" extra fee.

I assume you're answering my post on the previous page about 2Checkout currency conversion.

I've been with ShareIT for 20+ years and never paid anything for any currency conversions. They did send me an email a month or so ago saying that they were going to start charging currency conversions but by that time I'd stopped selling through them.

For some currencies like CHF they had overpriced exchange rates.

Yes. The buyer's exchange rate was always bad for the buyer in all currencies. I had the impression that DR set a high rate and just left it at that rate for a long time - ie not a live rate. Just some made-up big number to DR's advantage. That way they didn't need to charge us for the currency conversion.

Some years ago I asked DR why they have so terribly exchange rates for some currencies. They answered that they have an insurance with another company for currency fluctuation. But thiy insurance didn't covered all currencies.

[David2024]

I haven’t received the payment for July until today.