Alternatives to ShareIt/MyCommerce/Digital River

[Urs]

They can't just transfer all money out of the GmbH because in Germany that would remove the limited liability.

Correct. But they can pay an invoice. So DR USA sends a big invoice to DR GmbH for 'consulting' or 'use of trademarks'. DR GmbH can pay that invoice which, basically, empties the account. They are then insolvent and directors can walk away.

Connected solvent companies do that all the time usually to reduce profits in one country and get the profit into a country with lower taxes.

But the invoice comes from themselves, without any obvious benefit to the business. I don't think this is gonna fly with German courts.

[Otis_Inf]

and how are the experiences so far with other MoRs?

We switched to PayProGlobal, it's working very well, they even made a purchase page for us in the layout of our website, no charge. They are responsive and welcoming. Glad I switched.

[yps]

But the invoice comes from themselves, without any obvious benefit to the business. I don't think this is gonna fly with German courts.

Exactly. As the owner (or owning company) of the GmbH you cannot just send arbitrary invoices to pull money out of your subsidiary. Not only it would qualify as hidden transfer of profits (verdeckte Gewinnausschüttung), and thus possible tax fraud. Also, it can be reclaimed when they should become insolvent later.

(Not sure what would happen if the mother company had spent it already.)

[ibexpert]

....
But the invoice comes from themselves, without any obvious benefit to the business. I don't think this is gonna fly with German courts.

Think about the main changes they made in new MSA: charge for support with ridicolous hourly rates for their AI bullshit, but each question there is document with 0.25 hours or 0.4 hours or whatever.

Combined on all messages initiated by all customers in their service now portal they can simply document perhaps 10000 hours of daily support documented there which needs to be paid to the supporting company which might be a third party anywhere on this planet.

So german gmbh might get invoices for 1.8 million USD per day and have to pay for it and payments is not expected in 60 days, it is expected perhaps on the same day.

The accounts with whatever amount of money on it will be empty sooner or later and when a court later will ask for reasons for these payments, they can simply show a list of documented hours of support for each customer (who has not declined the new msa contract to be valid). On top DR declared all open payments are not longer due at all for whatever reasons.

What can the court say?

give back the money for the customers with open payments from your empty account? before starting a court case, they would already know about empty accounts and file for bankcruptcy and still have no problem to say "sorry, it was not our fault" and start a similary robbery somehwere else again.

[ChrisG_33_JB]

and how are the experiences so far with other MoRs?

I am now using PayPro Global, too, and I am happy with them so far, support is very responsive and helpful.

[Christian67587]

We went with FastSpring and 2checkout (Verifone). We split the world in two parts. Americans go to FastSpring and Europeans to 2checkout.

We tried paddle, but they don't allow to collect the address and always issue an invoice. But our clients need invoices for bookkeeping and our clients are mostly businesses.

[yps]

We tried paddle, but they don't allow to collect the address and always issue an invoice. But our clients need invoices for bookkeeping and our clients are mostly businesses.

We moved to Paddle, and in fact, that is currently a problem there. The name and billing address form is hidden under the "Enter VAT ID" link, and you can only enter a billing address if you actually have a valid VAT ID. Otherwise, the invoice will only have your e-mail address on it.

I talked to their support about it, and they have it on their roadmap. No timeframe given though.

The only workaround right now is to create the customer manually in the vendor backend first, and then send them a customized transaction link.

Or the customer can contact their support and request a new invoice with the full name and address on it manually.

[divinglog]

I'm reading here for a while and registered just to see attachments. I'm in the same boat:

- Single developer in Germany
- No payment for July, August, September, October
- Received September Report and October Invoice
- Contacted each customer since July 1st and asked if they agree for a refund and refunded those who agreed
- Locked out of dev portal since Nov 2
- Now sent letter to Frankfurt to close my account and additional emails to info@digitalriver.com, privacy@digitalriver.com and clientsupport@mycommerce.com

Not going to write any more support cases and let them charge insane fees.

[DKSoft]

Not going to write any more support cases and let them charge insane fees.

You should check and monitor the support portal because DR sometimes create a support case by theirself.

[MichaelPh]

I changed to another payment gateway. but many orders are rejected. Now I have to switch it back to ShareIt. Wish shareit continue their service else it's a big trouble for our business.

It's better to have at least some percentage, and send rejected ones to a backup MoR, than to get zero out of 100% (as in DR now).

[kvrsof]

Some users still did not receive refunds and it is now over 10 days since refunds were initiated.

[microserver]

I changed to another payment gateway. but many orders are rejected. Now I have to switch it back to ShareIt. Wish shareit continue their service else it's a big trouble for our business.

What gateway did you change to?

Now you're switching back to shareit?

Fastspring. Yes. We have to switch back to shareit. Our case is special. we have many customers in KZ and UZ, and they use Russia email address like mail.ru or yadex.ru ... and Fastspring rejected all of them. we lost many big orders.

[Christian67587]

How can you switch back? Even if MyCommerce would do the sale, how could you make sure you get money at all!?

[microserver]

Now. fastspring gave solution is - ask us recommend customers don't use ru email address. We are in doing that but need time. They already send July payment. Switch back is just a temporary solution better than lost big orders. Finally we need to solve it with fastspring.

[microserver]

Frankly shareit is friendly for some developing countries. other gateway like paypal not working at all in many countries.