Alternatives to ShareIt/MyCommerce/Digital River

[TB-ProAudio]

Not going to write any more support cases and let them charge insane fees.

You should check and monitor the support portal because DR sometimes create a support case by theirself.

Indeed, this could help to check status of KYC...

[sft234]

I changed to another payment gateway. but many orders are rejected. Now I have to switch it back to ShareIt. Wish shareit continue their service else it's a big trouble for our business.

What gateway did you change to?

Now you're switching back to shareit?

Fastspring. Yes. We have to switch back to shareit. Our case is special. we have many customers in KZ and UZ, and they use Russia email address like mail.ru or yadex.ru ... and Fastspring rejected all of them. we lost many big orders.

Thanks for the info. So they can reject customers just because of a "suspicious" email-address even when not living in Russia? That's pretty brash imho...

[rlevis]

I received an email today via the Digital River support system asking to revalidate our company and bank account details, etc, via a DocuSign link. Anyone else get one of these and should it be done?

[fuseaudiolabs]

Hi,

I received an email today via the Digital River support system asking to revalidate our company and bank account details, etc, via a DocuSign link. Anyone else get one of these and should it be done?

I assume this is just another tactic to delay payouts further. Our last KYC happened in May 2022, but they insisted that I send new documents for anouther round of KYC / Due Diligence. So hoping that we'll finally see some of the money owed to us, I eventually gave in and filled out the DocuSign forms. This was on October 18th. No more reaction since then except for auto generated AI responses like "we will forward your request to the internal team bla bla...", for which they charge a shitload of money.

[Richard_Synapse]

My understanding is that even if DD/KYC is completed, there is currently no ETA for any payouts. Or did anyone get their August payments meanwhile?

[sft234]

My understanding is that even if DD/KYC is completed, there is currently no ETA for any payouts. Or did anyone get their August payments meanwhile?

Nope. Although their "support" answered on October 30th that the August period payment will be made "today or up to tomorrow"...

[ChrisG_33_JB]

Or did anyone get their August payments meanwhile?

no, and I do not expect to receive it anymore.
I think they just paid july, to cretae hope and though keep users from refunding.

[ChrisG_33_JB]

About the Due Diligence and for all who have a contract with the DR GmbH:

I think the Due Diligence is an american thing, but as we have a contract only with a german GmbH, I do not see why it should be required to fill out that form.
I think this is only another tactic to hold back our money.

[hobnob]

Now. fastspring gave solution is - ask us recommend customers don't use ru email address. We are in doing that but need time. They already send July payment. Switch back is just a temporary solution better than lost big orders. Finally we need to solve it with fastspring.

I would use a non US company, we use PayPro Global who are Canadian and don't have silly US restrictions. e.g. we had an order from Iraq that MyCommerce didn't support but PayPro Global did.

[rlevis]

We actually sent a new Due Diligence application in late November 2023 as we changed banks, so I've just resent that. We didn't get the July payment at all. No sign of it here. It seems some are lucky to have received it. I started quite late refunding orders and didn't quite finish our larger orders before they disabled access to the control panel login a few days ago. Was this done to all accounts or just those actively refunding orders?

[twister336]

I sent the Due Diligence report in September and again in October. This is just a way for them to steal more money by creating support cases.
I just got charged 0.69 hours of support for this single line:
"We have now reached out to our Compliance Team to complete the review for the provided details. We should have an update with you soon."

[sft234]

About the Due Diligence and for all who have a contract with the DR GmbH:

I think the Due Diligence is an american thing, but as we have a contract only with a german GmbH, I do not see why it should be required to fill out that form.
I think this is only another tactic to hold back our money.

Yeah, but the company is in US ownership, so they set the rules.
Well, also otherwise would be the case to be honest. I don't believe that Canadian ownership makes a difference at all

[Bsol12345]

Oh, what a circus.

I went to the Customer Service portal and found a case there—one that we didn’t open—related to selling someone else's products, along with 2.5 hours of their paid support counted in. And, of course, their Credit Note includes a bill for this paid support, totaling $251.

How do you like that?

[IaES]

Due dilligence is not just a us thing.
I'm in fhe UK.
My bank did it to me. Twice.
My accountants did it to me last year even though I've had the same accountants for 30 years.
I'm selling a house and my solicitor who will handle the money is doing kyc on me right now.

[sft234]

You must prove every few months anew that you've not become a criminal, a Russian or Chinese spy, that you don't evade taxes, that your software doesn't kill people, that you aren't a public danger. It's ridiculous