PreSonus Studio One 7 apparently imminent

[kidslow]

I used to be a Presonus Forum Mod years ago. It was a real community. Many active, knowlegable and helpful members but also a direct ear to support who would often jump in and help so that users weren't forced to open a support ticket. It's been steadily declining. The few mods left are condescending and typically their "help" consists of telling users to open a support ticket.

So really, closing the forum isn't that great a loss at this point.

Interesting perspective, and thank you for sharing it.

I disagree with you on that last point, as discussed in this thread on VI. The great loss is they are removing the forum from the public web, so all that collected knowledge goes poof if any future Studio One user anywhere on a legacy license needs to search for a solution on their own (that is covered by that body of knowledge). Not a show stopper ... but needless friction for some subset of their end users. Too bad so sad.

The customer-friendly decision would be read-only access. Not to mention the hasty notification. How much of that information was created by the company and how much by community?

[gentleclockdivider]

Closing down the forum simply means they don't give a damn about being further alienated from their user base .
Just look at Reason studios .
This is not U-he or Tal where you can have a one on one interaction with the developers .

[Digivolt]

Looks like they chose to just delete the forum and not archive it so there goes all the wealth of knowledge that was on there

[[nx]]

Wow not looking too good for presonus

[Greenstorm33]

Never get stuck again, with the new PreSonus support subscription!

AKA access to a chatbot that they've trained on the old forum

[Resonant- Serpent]

Presonus has the worst support team I've ever dealt with.

[Bartone]

For me the version 7’s pre-release campaign video was very unsettling since it was only about the new pricing system. And closing the forum (unless you are using their subscription plan) is also quite unsettling in my opinion.

But let’s see how it turns out for the permanent license users.

[dastewart]

I think it's a huge shame that they've closed down (and deleted the forums) since that leaves perpetual license holders like myself without any kind of knowledge base. It's really annoying how they are trying to nudge customers to buying into the subscription model and shafting their customers who have already forked out for a perpetual licence (e.g. the ridiculous upgrade price).

However, I'm going to have to defend their support team because I've had several interactions over the years and I've found them to be responsive and generally helpful. Not perfect but definitely as good as you might expect.

[ralfrobert]

Presonus has the worst support team I've ever dealt with.

On the contrary, I have to say. I contacted their support team just two days ago, got a response within 24 hours which did not solve the issue, then added a detailed description to the ticket, heard back within two hours and got the problem solved two hours later. I'm very happy with their support (also have been in the past), and this was not a pre-sales matter, but something that caused them additional work. YMMV

[slackhead]

Looks like they chose to just delete the forum and not archive it so there goes all the wealth of knowledge that was on there

There is the Internet Archive:
https://web.archive.org/web/20240421030 ... 9680dcce4b

Not ideal, but better than nothing

[Bartone]

It is weird that they also deleted the forum so users need to use internet archive to read it :/

[Crossinger]

In case someone missed it:

http://studiooneforum.com/

This is not an official forum hosted by Presonus, but their Admins are closely related to Presonus (Lukas Ruschitzka and Ari Ahrendt). And it could be the place "to be" in the future. The start last weekend was at least promising.

[lfm]

Looks like they chose to just delete the forum and not archive it so there goes all the wealth of knowledge that was on there

It could be from Fender they did that.

Fender closed down their forum if it was 3-4 years ago.
- not huge activity but still some

But agree it's an incredible knowledge base when there has been activity like on Presonus forum.
- and KVR for that matter

Are they to let people only get help through manual from now on
https://s1manual.presonus.com/en/

The syntax really need to expand to regular expressions or something so you can filter down search as you please
- as I recall, more words in search make OR and more hits, not fewer
- strange as default not having AND between

BF will be interesting to see what happends regarding bringing in new to StudioOne not ready for such a leap in cost
- really odd policy so far just targeting 'professionals'

It's usually many years between being worth upgrading anyway, so $149 each time is not a show stopper.

Just make midi CC automation optional, not mandatory and I might be onboard.
- I can live without sysex support

[Kalamata Kid]

Is there a downloadable Studio One Pro 7 manual?
I spent much time looking without any luck.
If there is one please provide link.

[Crossinger]

Is there a downloadable Studio One Pro 7 manual?

There is one, but it is still incomplete and outdated (e.g. telling that Presence XT editor is a separate buy). Seems to have been created in a rush. But here you go:

https://pae-web.presonusmusic.com/downl ... ual_EN.pdf