AIR Music purchase scam no response from support ticket BEWARE You've been warned AirMusicTech

[zappacat66]

12-06-24 purchased The Keys Collection online via credit card (my account debited)
No response emails, no record showing up, no codes sent.

12-07-24 Next day started support ticket. Multiple status queries no response(currently 8 attempts.
Attempted calling InMusic 401-658-3131. Unable to get a human at InMusic anywhere in their phone system on multiple occasions.

8 support tickets responses so far with ZERO feedback.

Nothing showing in my InMusic OR Akai Pro account. I hold Akai responsible for this horrible experience as well. I got to InMusic as a result of Akai site web link.

At this point it's off to the Rhode Island better business bureau. You've been warned about these scam artists just in time for Christmas. YouTube disaster experience video coming very soon. Trying to prevent lumps of coal showing up in too many kids Christmas stockings. What a horrible experience...

New challenge : Try to get a HUMAN on the phone at InMusic 401-658-3131

[sbangs_air]

I'm so sorry to hear about your experience. This is an especially busy time for the team, but we’re committed to responding as quickly as possible. Could you please send me a direct message here with your ticket number and email address? I’ll personally ensure it gets prioritized and actioned promptly.

[zappacat66]

I'm so sorry to hear about your experience. This is an especially busy time for the team, but we’re committed to responding as quickly as possible. Could you please send me a direct message here with your ticket number and email address? I’ll personally ensure it gets prioritized and actioned promptly.

I'm not concerned about your "busy time" right now. It says a LOT that :
- you don't respond to your own support ticket network(6 days now and not one word)
- you can't be reached on the phone utilizing ANY of your phone maze options
- you took my money and gave me NOTHING in return but a waste of time
I feel sorry for anyone receiving one of your plugins for Christmas. It'll be nothing but a lump of coal. Your system is the WORST I've ever seen.

Say hi to the better business bureau for me.

[zappacat66]

I'm so sorry to hear about your experience. This is an especially busy time for the team, but we’re committed to responding as quickly as possible. Could you please send me a direct message here with your ticket number and email address? I’ll personally ensure it gets prioritized and actioned promptly.

I gave an instant response to this that sbangs_air hasn't even bothered to read yet. I'm including a comment from another forum as follows :

"My experience with InMusic customer support has left me with the feeling that the Support Team was running a contest to see who could provide the most non-responsive and disdain filled service possible. They are an astonishingly shady company. They’ll probably respond eventually and let you know that your issue is very important and they look forward to providing you with amazing service. Then they’ll provide you with a link to the login page or the manual or something equally useful. Amazing indeed.

Good luck"

[zappacat66]

I'm so sorry to hear about your experience. This is an especially busy time for the team, but we’re committed to responding as quickly as possible. Could you please send me a direct message here with your ticket number and email address? I’ll personally ensure it gets prioritized and actioned promptly.

So I'm supposed to feel sorry for you even though you still haven't done a FXXXing thing to resolve this except post in this forum about how sorry and overworked you are ? This purchase was made LAST Thursday. U said you'd "PERSONALLY ensure it gets prioritized and actioned promptly". Why don't you grow some balls then and tell me exactly what you've done ????

[Clac]

zappacat66, this is terrible.
I was hoping that AIR would start to improve, but apparently everything remains as it was...

[apollobeat]

Hands off and watch out before you buy!
This company makes good plugins and I own a lot of their older Plugins, but their newly business practices are abysmal and completely user-unfriendly.
Background: Just before Christmas, I bought two plugins from this company: Fabric and Hype. Of course, I downloaded the trial versions beforehand to test whether they would run in MacOSX 10.15.7 Catalina. The plugins installed correctly and run stably on OSX Catalina.
So I bought them.
After the purchase process, I was redirected to inmusic to download the inmusic software center app. That went well too. However, after moving it to the program folder on Catalina, it crashes every time, so I am unable to license the plugins.
All my emails initially went unanswered until a support representative contacted me and broke the bad news that there was no way to license the plugins unless I upgraded my operating system to BigSur and announced in the email that the ticket would now be closed. An upgrade is out of the question for me, because otherwise I would no longer be able to access many of my Logic Pro productions, as some plugins would no longer run on Big Sur.
Another urgent request for a refund has been ignored to date.
With a purchase price of about €120, it makes no sense to hire a lawyer.
The only thing left for me to do is to warn against this company and to point out to anyone interested in buying that BigSur is the minimum requirement.
I am very disappointed in Air Musictechnologies...

[el-bo (formerly ebow)]

Hopefully they give you a refund.