Tracktion Support timeframe

[Teksonik]

It doesn't matter if support was perfect for you, it's not for me. It doesn't matter if support was perfect in the past, it's not now.

I don't really want to invest time in a DAW that's not supported no matter how much I like that DAW. Today it's an issue that's an inconvenience, tomorrow it could be a bug that's a deal breaker.

I realize that every DAW has its fans that are willing to put up with conditions that are not acceptable. But accepting things that are not right does nothing to make them right. All progress comes from those who complain about issues that should be fixed.

If Waveform Pro wants to compete in the market then good support is going to be a necessity.

[pough]

It doesn't matter if support was perfect for you, it's not for me.

Of course*! I'm not trying to convince you to stay, just chatting. Honestly I expect you to discard Waveform and move on and I understand that.

There have been vendors that I have given up on. In the early days I moved on from Waves. I doubt I will ever buy anything from Mackie again. Recently I uninstalled BFD3.

* And it's never been perfect for me. In fact, it's been mostly negative.

[talby]

There is obviously demand for a more efficient support team and a bigger developer team, for more man hours working on the product.
But increasing the staff is unlikely to become established by any company, if sold licenses would not cover the extra costs.
So, the product has to become more popular, and not only appearing on the top rank for free-of-cost DAWs but instead gaining much more paying customers.
Spreading in public the negative experience concerning the product is obviously sharing fair information. But it might not solve the situation. It might not help to see an increase in man power hired for the product development and customer support.
I for my part consider if my questions here in public would be for the benefit of all of us, or, if possibly counterproductive, worth the negative press. Is it about something I really feel ripped off about and I better should warn others? Or is it a feature which I really wish it eventually would work but for the price I paid could accept that it disappoints me? Is it about a feature which I could get by purchasing an alternative product and I urgently need it? Then I should pay the price and purchase the feature where I can get it.

What can we do concerning Waveform?
I decided to purchase a license, although the free version would fully cover my needs.
I am sending my bug reports, so that the developers are aware about any issues having appeared.
I understood that it is a product which still isn't leading the market and therefore is unlikely to benefit from a team being big enough to react on and solve everything as fast as I would wish it.
And I decided to stay active on this forum and help others when I can.

[skipscada]

I can't speak on behalf of the Tracktion team, but the last time they got quiet like this it was because they were working on as many bugfixes as possible before the next major release. We're due for 13.5, so it makes sense they're trying to address as many reported bugs as they can before/in that release. Patience tends to pay off when it comes to Waveform.

If that's the case, they could dedicate 1 minute to writing and publishing a short notice and automated reply explanining the situation. Most people can be patient, but noone likes to feel ignored.

[dayvyg]

Personally, I think they need to be more communicative in general. Wouldn't hurt to touch base with your user community once a month or two to give an update on what's happening with Waveform. Often feels like no one is home. I don't think the user base is going to grow much with the long stretches of radio silence.

d.