13.5 Official Release Update Issue

[Teksonik]

I've reported this issue time after time after time.

I used the Download Manager to update WF Pro to 13.5.6 and it shows as installed:

WF 070525-3.png

However WF itself is not updated:

WF 070525-4.png

All I did was click "Update" in the Download Manager so there is zero room for user error.

Each time this occurs I have to manually update WF which is not a big deal but a "Download Manager" that doesn't work is utterly pointless. Windows 11.

I'm not putting in any more support tickets. It's been three months since the last one I submitted and no useful response yet.

[pough]

I don't tend to use the Download Manager much but I was curious about it so I started it up. I'm seeing the opposite as you - I'm running 13.5.6 but it thinks that I'm not. I wonder what it uses for its own data and I wonder if its actions show up in the Windows Event Viewer. Maybe with your problem the installation process is throwing an error that the Download Manager doesn't know how to handle and just continues on its merry way thinking everything worked fine.

[pough]

Okay, now I at least know the location of the Download Manager's data file and I was able to inspect it. It thought that I still had 13.5.3 installed. Changing that to 13.5.6 seemed to work fine and now the Download Manager is happy.

I would test the install-failure problem, but that would require me to have a situation where the installation fails and it's been a long time since that happened. If I recall correctly, that was happening when I had 7Zip installed on my computer. It's been a long time, though, so I might be wrong and I seem to recall that they found and fixed that problem anyways.

[cjayconrod]

The Download Manager issue happens on Macs as well.

[Teksonik]

The Download Manager issue happens on Macs as well.

Thanks for that report. At least we know the issue is not OS dependant.

These are the steps here:

Load Waveform Pro
It shows there is an update to WF
It asks if I want to open the Download Manager
I click yes, open DLM
The DLM opens and shows there is an update available
I click Update and it downloads the file and goes through the installation process
As shown above the DLM says the update was applied when in fact it wasn't

So two mouse clicks on prompts leaves no room for user error so I don't know what's going on. I do have "install when download completes (auto install)" selected in the DLM settings. I do not have 7Zip or any third party security software installed on that system.

The update file is downloaded so all I have to do is use that to manually update but again the point is there appears to be a bug in the DLM which renders it useless here for WF updates.

Of note the DLM does work to update any of the plugins I own like Hyperion, Biotek, etc.