That sucks. I'll deal with Thomann all the time from now on. I bought my Novation from MS because it was 30€ cheaper than Thomann.
Hope you get it it sorted!
Advice : Avoid Musicstore/Digital Village - customer service will lie, and avoid/delay refunds
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- Beware the Quoth
- Topic Starter
- 35433 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
Cheers, much appreciated.
I now have the Oneroi I ordered from Thomann; I got it sent to my work address and it got there on Thursday, ie within a week of ordering. I wasnt able to get it till today, as Im only onsite Monday to Wednesday, but it was actually the thing I ordered.
(One other thing I noticed that Musicstore claim in several responses on TP; that they have disputed some feedback that talks about missing items because they 'weigh and photograph' all items packaged before sending them. So according to them, they should supposedly have a record of sending me the wrong thing from the day they sent it... but still wont initiate my refund.)
I now have the Oneroi I ordered from Thomann; I got it sent to my work address and it got there on Thursday, ie within a week of ordering. I wasnt able to get it till today, as Im only onsite Monday to Wednesday, but it was actually the thing I ordered.
(One other thing I noticed that Musicstore claim in several responses on TP; that they have disputed some feedback that talks about missing items because they 'weigh and photograph' all items packaged before sending them. So according to them, they should supposedly have a record of sending me the wrong thing from the day they sent it... but still wont initiate my refund.)
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- KVRAF
- 11950 posts since 31 Aug, 2013 from Someplace else
Thomann seems the most reliable, though if you were in the same position with them, they too would likely require physical possession to issue a refund.
They just wouldn't make such a boneheaded mistake in the first place.
I bought a few guitars from MS over the years. Three, I think. I've sold them all on. None of them were up to snuff.
And UPS is a bloody PITA.
They just wouldn't make such a boneheaded mistake in the first place.
I bought a few guitars from MS over the years. Three, I think. I've sold them all on. None of them were up to snuff.
And UPS is a bloody PITA.
“The Generals sat, and the lines on the map, moved from side to side.”
― Pink Floyd
― Pink Floyd
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- Beware the Quoth
- Topic Starter
- 35433 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
Thomann have the same conditions as Musicstore state, saying that they'll refund on receipt or prood of return, whichever is earlier.Bombadil wrote: Mon Aug 11, 2025 9:41 am Thomann seems the most reliable, though if you were in the same position with them, they too would likely require physical possession to issue a refund.
They might actually adhere to them though.
"We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier."
YupAnd UPS is a bloody PITA.
Ive sent back one order where I'd ordered the wrong thing, but out of 3 or 4 purchases in the past 4-5 years, Ive not had any actual issues on their side.Is Anderton's any good?
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- Beware the Quoth
- Topic Starter
- 35433 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
....and now my Parcelforce tracking number no longer works...
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- Beware the Quoth
- Topic Starter
- 35433 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
okay, must have been some sort of glitch on the PF trackng site, as of this morning its now listed as going out for delivery today...
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- Beware the Quoth
- Topic Starter
- 35433 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
and according to the site, its now delivered... lets see how long it takes them to initiate any refund...
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- Beware the Quoth
- Topic Starter
- 35433 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
yeah, it did go through, cheers.
the return finally arrived at musicstore on tuesday, i got told they'd 'review'Took another day for that it seems, as on wednesday day both musicstore and paypal took credit for giving me the refund. It actually showed on my paypal account yesterday morning, forgot to update this.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
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- addled muppet weed
- 111275 posts since 26 Jan, 2003 from through the looking glass
still not getting my money!
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- Beware the Quoth
- Topic Starter
- 35433 posts since 4 Sep, 2001 from R'lyeh Oceanic Amusement Park and Funfair
nor any of mine ever again. f**k knows what would have happened if the item had been lost, but at the very least they stated terms and conditions they refuse to honour.
and like i say, if they'd sent me a more expensive item than i'd paid for, rather than something 2/3 the cost, i suspect they'd manage to have been more amenable.
An idiot on Set Theory:
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."
"In some cases there is an object called red that contains everything that is red. In much the same way a pot is a plate."