Tracktion Checkout problem
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- KVRist
- 32 posts since 29 Feb, 2004
Tracktion website Log in - no problem. Add items to cart - agree to terms of sale and policies and pass Cloudflare - and the form keeps sending me round in circles but doesn’t connect to PayPal or even credit card server. Have tried multiple devices. Have contacted Tracktion support but have found them no help so far. Have loads of money invested in their software. Very strange. Anyone else had any issues lately? How did you solve it?
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- KVRist
- Topic Starter
- 32 posts since 29 Feb, 2004
It appears that the workers at Tracktion have done something to my old account (the one with all the orders and licenses) and not told me as I have created a new account and there are no issues with payment. Problem is all my orders are linked to the old account. I have spent hundreds of pounds with Tracktion to be treated like this and have done nothing wrong except be a loyal customer!
When I contacted Tracktion support they wrote:
"Thanks for reaching out. I was looking but don't see any errors related to Cloudflare.
Sounds like maybe a plugin or perhaps antivirus software is not getting past the human check in the browser.
What do you see on your end? Please attach a screenshot if possible.
Thanks.
Brian
Tracktion
Web Support Team
www.tracktion.com"
Buyer beware!
When I contacted Tracktion support they wrote:
"Thanks for reaching out. I was looking but don't see any errors related to Cloudflare.
Sounds like maybe a plugin or perhaps antivirus software is not getting past the human check in the browser.
What do you see on your end? Please attach a screenshot if possible.
Thanks.
Brian
Tracktion
Web Support Team
www.tracktion.com"
Buyer beware!
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- KVRist
- 374 posts since 18 Nov, 2023
So, did you try to use a browser with all plugins disabled? And if this didn't help, did you try to temporarily, just for this visit on their page, deactivate your Antivirus and Firewall?
Also, I sometimes have with the Firefox browser problems surfing pages which only have been tested by the web site programmer for the Chrome browser. I therefore occasionally double check to surf a site with Chromium, if something does not work with Firefox. Did you try a different Browser?
Claiming "Buyer beware" after they send you a clear question and suggestion, on which you should answer and then wait how the help desk continues to support you if this first suggestion wouldn't lead to a success, sounds to me like "Companies, beware of this client".
Also, I sometimes have with the Firefox browser problems surfing pages which only have been tested by the web site programmer for the Chrome browser. I therefore occasionally double check to surf a site with Chromium, if something does not work with Firefox. Did you try a different Browser?
Claiming "Buyer beware" after they send you a clear question and suggestion, on which you should answer and then wait how the help desk continues to support you if this first suggestion wouldn't lead to a success, sounds to me like "Companies, beware of this client".
Classical guitar --> Line Audio CM4 @ SSL12 --> KDE-Plasma @ Debian-Linux --> Waveform PRO 13.5
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- KVRist
- Topic Starter
- 32 posts since 29 Feb, 2004
Yep did all that. Multiple browsers with Antivirus and firewalls temporarily removed. No browser extensions. And tried on multiple devices - including iOS. New account - straight in there should tell you something. Who do you work for?
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- KVRAF
- 4890 posts since 3 Jan, 2003 from Vancouver
I'm sorry to hear you're having troubles with their website. Sounds like a few people are. I haven't had the same troubles. Sometimes things go wrong. Sometimes it happens to some people and not others. Sometimes it's difficult or near impossible to track down the source of the problem because a developer has a very hard time finding a problem that they can't see.
Paranoia doesn't help.
...or does it?
BTW, you can probably ask them to put the new license you've purchased into your old account.
Surely there must be consensus by now...