heh ...jens wrote:![]()
it's more that I think you're not optimistic enough
('you' means most visitors of this forum, even the optimistic ones <- and that's what the sigh was for)
... my bad ...
... ive always been a little pessimistic i guess
slainte
heh ...jens wrote:![]()
it's more that I think you're not optimistic enough
('you' means most visitors of this forum, even the optimistic ones <- and that's what the sigh was for)
Lunch Money wrote:Jens just needs a vacation. He's a good bloke, but is getting so fed up with what he perceives as idiots (NOT you, I'm sure he knows the difference) that he's acting the same way even with the intelligent people that he usually respects.
Jens, I'll buy you a nice beer if I'm ever out that way.
[edit: heh, we posted at the same time! I didn't know he had written that yet.]
Greg
Response I got has only been:headquest wrote: Hmmm... well I just followed your link and was interested to see that when you posted on the Mackie forum you got a response from Beno just one hour and three minutes later...
In case you didn't already realise form the content of Beno's reply, or from reading the forum elsewhere, Beno is one of Mackie's engineers, and is the public face of Mackie in providing customer support through the forums.
In his reply, Beno asked if you live in London, implying that if so... well, both he and Tracktion developer Jules Storer are London based.
So I think it's fair to say that the top Mackie Tracktion guys may have been offering you one-on-one personal support to resolve your problem... which is simply fantastic by any standards.
BUT...l you appear not to have replied to Beno's question(s) at all.
Then the next day, Beno replied again asking for further info... and once again you appear not to have responded, at least via the forum.
Perhaps you didn't realise who Beno is?
In any case it seems to me fairly clear that your attack on Mackie, and their support, is frankly quite unjustified. And I hope that if this is new information to you, then you might now withdraw your comments and change your view.
I did respond to every request they had. Even with further test I made to help them to quickly find the reason and see if reproduced easily.koolkeys wrote:I don't understand how you can call the company lazy? Beno DID respond, TWICE, to you, and you wrote nothing else in response to him. How is this Mackie's fault? Maybe I'm missing something here, but what kind of reply are you wanting from them? Sometimes, they need more info, as this was the case. Now, you didn't answer back. Doesn't sound to me like they are at fault.
Koolkeys
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