KVR Audio

Hink · Post by **Hink** » Thu May 28, 2009 5:28 am

I just tried it, I couldn't find anything that said how long the demo was but when I installed it I saw it was 7 days. I did the extend to 30 days and it did fine, I'll leave it installed over night and see but it seems it's been fixed.

siriusbliss · Post by **siriusbliss** » Thu May 28, 2009 6:56 am

hibidy wrote:Yeah, but you've been blessed by the magix gods

hehe, funny guy....
Now, just gotta get Live and a couple other program gods to help out

Greg

siriusbliss · Post by **siriusbliss** » Thu May 28, 2009 6:58 am

Hink wrote:I just tried it, I couldn't find anything that said how long the demo was but when I installed it I saw it was 7 days. I did the extend to 30 days and it did fine, I'll leave it installed over night and see but it seems it's been fixed.

amen to that...

Greg

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Thu May 28, 2009 8:02 am

Hink wrote:too funny I googled MEP 15 to see, look at the top link

http://www.google.com/search?sourceid=n ... 0&q=MEP+15

spaceman · Post by **spaceman** » Thu May 28, 2009 8:16 am

koolkeys wrote:While I understand what ttoz is saying, and others, and I know it's frustrating to not get major bugs fixed, I think I still understand what sascha is saying. I don't think it's in his hands. I think Magix has dictated where his work hours go, and they have thrown way too much on his plate so he struggles to work on products that need fixes.

I'm pretty sure ttoz is not taking sascha personally responsible but Magix.

I personally think that people are way too lenient with developers.

If a car manufacturer would produce a car who's engine switches itself off twice a day, it would be torches and pitchforks, it would be all over consumer websites, tv programs, even the court rooms, and the manufacturer would have to fix or recall the problem cars.

Software developers however seem to be able to release a product that doesn't work half of the time, charge a lot of money for it and then do f**k all to fix it or simply say 'sorry, we don't have time to fix it as we're developing version 2 of the software for which we're going to charge you again.. no promise it will work this time though". And on top of that, some even refuse you to sell it on.

Something like that can happen once for me.. but they won't have the change to do it twice because by then I would have dropped that developer already.

It's a mentality that doesn't deserve second chances.

hibidy · Post by **hibidy** » Thu May 28, 2009 8:26 am

well, see, that is where I'm torn.

on one hand, I think the bashing went tooooooo far! Take that any way you want.

On the other hand, as someone who has paid 400+ usd for magix products, I expect some support.

So although I think some people have shown extremes, I also don't care much for sasha's answer.

So I'm torn, I don't want to be too harsh, but I do expect more than what I'm getting.

Also, 300+ employees? For what? I'm not really seeing the support here/anywhere overall. I know that that is quite a bit in the software world, so where is the distribution? I get accused wrongly all the time, but I think there is some evidence of some jerking here somewhere.

koolkeys · Post by **koolkeys** » Thu May 28, 2009 8:26 am

I completely agree with you. Though the nature of software and how compatible it has to be with thousands of different configurations is quite different than a car, of course. There's gonna be bugs, and they should be fixed if it's a commercial product.

My ONLY point was just the anger being directed at Sascha, especially the whole "you disgust me" statement. I don't have a problem with the anger, just the direction of it.

And I could be wrong on how it works at Magix. There's no way for me to know. I was only throwing out a guess and saying that I would give Sascha the benefit of the doubt. It's entirely possible that I'm wrong. I think the overall situation is inexcuseable. Just maybe not Sascha's fault(or not ALL his fault even, I don't know).

I think Magix is big time wrong on this one and needs to suck it up and let Sascha fix the plugins if it is the way I was saying. It's unfair to paying customers to not do it that way.

I think Magix comes from a mindset though from many years of selling products on electronic store shelves. Most of the people who buy their shelf software don't even know to look for updates. I know I didn't when I owned some of it. So their mentality is likely along the lines of "release and move on". Fortunately, the mentality is slightly different with Samplitude. They at least update that. So who knows.

Brent

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Thu May 28, 2009 9:58 am

that's pretty much why i said if it's NOT sascha's fault, then i apologize. No one really knows except sascha and magi. Regardless, the damage is being done. A reverb released two years ago that instantly crashes a major host upon insertion and the stubborn insistence not to fix it. At least i will say i was glad to be able to try the demo, so at least they offer fully funcitoning demo's. for that i say good on them.

and maybe my bashing WAS abit strong, although i didn't use any profanity or anything, i was annoyed. But perhaps i could have worded it better. Story of my life.

siriusbliss · Post by **siriusbliss** » Thu May 28, 2009 6:48 pm

Did anyone post these bugs over on the Magix forum?
I doubt the Magix devs. hang out here on KVR or any other forum.

But I agree, if Veriverb (or whatever) crashes a host upon insertion, then it definitely needs to be looked into.

FWIW all Sascha's plugs run in Samplitude (obviously), but I remember testing demo versions in Reaper and Live a while back, and they ran fine in both (although I don't really use either Reaper or Live), so... I don't know what's going on...

Greg

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Fri May 29, 2009 4:53 am

Greg, here:
http://www.kvraudio.com/forum/viewtopic ... =varieverb

isn't sascha himself knowing the problem good enough? Why is it up to us to post it in the samplitude forums when the developer knows? LOL.

Hink · Post by **Hink** » Fri May 29, 2009 5:19 am

ttoz wrote:Greg, here:
http://www.kvraudio.com/forum/viewtopic ... =varieverb

isn't sascha himself knowing the problem good enough? Why is it up to us to post it in the samplitude forums when the developer knows? LOL.

up to us to post in the samp forum?...ahem...who was it that got sascha's attention for you in that thread?

koalaboy · Post by **koalaboy** » Fri May 29, 2009 5:37 am

spaceman wrote:Software developers however seem to be able to release a product that doesn't work half of the time, charge a lot of money for it and then do f**k all to fix it or simply say 'sorry, we don't have time to fix it as we're developing version 2 of the software for which we're going to charge you again.. no promise it will work this time though". And on top of that, some even refuse you to sell it on.

Can we just remember that this isn't necessarily 'developers' as such, but sales/marketing/accounting people.

That majority of developers I know and work with would happily keep fixing bugs, adding features, sorting things out - they're just not the people making the decisions.

Of course, in a very small company, this isn't the case - or if a so-called 'developer' has a tendency towards other business aspects. Then again, it seems anyone can call themselves a developer these days.

(Caveat: I've been a programmer for 20+ years, so I may fall into this 'developer' category

)

It's certainly good practice to keep reminding a 'company' of bugs though. The main reason I never get to fix some things I know are broken, is because "It's not a priority as there hasn't been a large customer response regarding it"..... (large meaning either many customers, or a very valuable client

).

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Fri May 29, 2009 6:21 am

Hink wrote:
ttoz wrote:Greg, here:
http://www.kvraudio.com/forum/viewtopic ... =varieverb

isn't sascha himself knowing the problem good enough? Why is it up to us to post it in the samplitude forums when the developer knows? LOL.
up to us to post in the samp forum?...ahem...who was it that got sascha's attention for you in that thread?

you, thanks.

not that it made a difference

that was over a year ago, and already at that stage the bugs were a year old

MAGIX AG · Post by **MAGIX AG** » Fri May 29, 2009 4:10 pm

AUTO-ADMIN: Non-MP3, WAV, OGG, SoundCloud, YouTube, Vimeo, Twitter and Facebook links in this post have been protected automatically. Once the member reaches 5 posts the links will function as normal.

Dear Samplitude/Sequoia customers,

MAGIX has changed internal distribution structures for Samplitude and Sequoia with the aim to gain more personal resources by now utilizing the existing international MAGIX offices. This means the company is investing into the professional products to further expand international sales in the future.

As a result sales and support of Samplitude and Sequoia are now handled directly by the MAGIX North America office in Toronto.

The company gives further details in this press release:
http://www.prweb.com/releases/magix/pro ... 476394.htm (http://www.prweb.com/releases/magix/professionalaudioproducts/prweb2476394.htm)

For sales contact please refer to the details given on this website
http://www.samplitude.com/eng/seq/kontakt_int.html (http://www.samplitude.com/eng/seq/kontakt_int.html)

You will find all support contact details here:
http://www.samplitude.com/eng/seq/service.html (http://www.samplitude.com/eng/seq/service.html)

Best regards,
MAGIX AG

Hink · Post by **Hink** » Fri May 29, 2009 7:41 pm

same as the other thread, I'm quoting it so the links work

MAGIX AG wrote:

The company gives further details in this press release:
http://www.prweb.com/releases/magix/pro ... 476394.htm

For sales contact please refer to the details given on this website
http://www.samplitude.com/eng/seq/kontakt_int.html

You will find all support contact details here:
http://www.samplitude.com/eng/seq/service.html

Best regards,
MAGIX AG

Samplitude thread (renamed) what is Magix doing?