valley - that is excellent, and, imo, typical of the positive support atmosphere that mostly typifies this forum, but: anyone happening across this official support forum will not know it (unless they wade in to this thread), and there is nothing from Mackie that might suggest to them that there is any kind of organised approach, or official mechanism for feeding back issues (real or perceived).valley wrote:Oh, and if it makes people feel better, the beta test group have taken it upon themselves to log and test each and every bug report on this forum. These are then passed up to the relevant people at Mackie. You can be sure therefore that reports *are* being heard, both by us, and by Mackie.
We aren't doing this for any reason that because we figure it will be helpful to all concerned, so please don't expect us to get into long and detailed conversations about what we have listed, or to make the list public.
I appreciate that Beno is a man alone on the Mackie front, but I think that itself (as well as the good original suggestion) is a valid point that Mackie might consider. I can't help thinking that now more than ever people are holding T up in comparison to their more familiar products and Mackie might be in danger of dropping the ball.
There have been some 'robust' responses to some of the gripes. Regardless of how appropriate the gripes are imho that's not the way the vendor/customer dynamic works. Currently the community beta testers are facing down the brunt of the gripes from the customer base and I can totally undestand the frustration that might cause. IMO Mackie appear to be expecting the impossible from you guys and putting you in a very difficult position. Again imo, Mackie need to grip this and resource this marketing/support channel properly. That is no no way a slight on either Beno or the Beta Testers, rather a vote that their huge collective efforts be supported so as to be most effective.
Tim
. And there I was thinking you were being rude to me 
but all I mean to say is:
