My receptor is totally and absolutely unreliable. I have posted previously concerning it's continual restarting for no reason that I can determine and, oftentimes (nearly always) inability to connect to computer without infinite trys. You previously requested I send the system log to support. I have tried about a dozen times to reach someone at your tech support telephone number since before Christmas. No answer, no machine, no nothing. I have wasted so much time with this thing over the last two months, I know of nothing left to do but call Guitar Center's headquaters tommorow because it seems, the local guys at this Guitar Center have lost interest in making my purchase from them right.
IF you can't tell,I am at my wits end with this thing and need answers. I do not want to spend time writing emails. I very much need to speak with someone on the telephone.
Regards,
Danny
To MR. Timis - Receptor has caused much grief
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- KVRist
- 93 posts since 17 Sep, 2005 from Indiana, USA
Hi pianodano,
I sure hate to hear about your problems, I had similar issues back in October when mine would reboot randomly, they sent me a power supply to swap out and then it would just shut off. They sent me a new CPU to swap out and it still shut off. Finally I bit the bullet and sent the unit in for diagnostics and they ended up sending me a New Receptor. The Muse team was very helpfull but I was still out of the receptor for a few weeks and it was painfull and frustrating. Never did find out what was wrong with the first one I had but they suspected the motherboard. I am happy to report that I have not had a single problem with the new unit.
Sure hope you can get your unit repaired and working again, I know how frustrating it can be.
,Rick
I sure hate to hear about your problems, I had similar issues back in October when mine would reboot randomly, they sent me a power supply to swap out and then it would just shut off. They sent me a new CPU to swap out and it still shut off. Finally I bit the bullet and sent the unit in for diagnostics and they ended up sending me a New Receptor. The Muse team was very helpfull but I was still out of the receptor for a few weeks and it was painfull and frustrating. Never did find out what was wrong with the first one I had but they suspected the motherboard. I am happy to report that I have not had a single problem with the new unit.
Sure hope you can get your unit repaired and working again, I know how frustrating it can be.
,Rick
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- MUSEician
- 682 posts since 20 Aug, 2004 from California
I just called the tech support line and the answering machine is indeed off. It should be on. I don't know for how long it was off, but you are the first one to point that out.
During the holidays someone was there to answer at least half of the time. I'm surprised you were not able to get anyone. We also get sometimes support calls on our main line, and of course there is plugorama where you can open a support ticket.
I'm sorry your problem did not get our immediate attention. Someone will call you on Monday. What's the best time to call?
During the holidays someone was there to answer at least half of the time. I'm surprised you were not able to get anyone. We also get sometimes support calls on our main line, and of course there is plugorama where you can open a support ticket.
I'm sorry your problem did not get our immediate attention. Someone will call you on Monday. What's the best time to call?
Dan Timis
Software Developer
Muse Research, Inc.
Software Developer
Muse Research, Inc.
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- KVRist
- Topic Starter
- 87 posts since 23 Oct, 2005
Dan,
Thank you for your reply. I guess I was calling at bad times or something. Someone from your organization called me this am and told me that Brian would call me. I assume he meant today.
Rick, thanks for your encouragement.
Regards,
Danny
Thank you for your reply. I guess I was calling at bad times or something. Someone from your organization called me this am and told me that Brian would call me. I assume he meant today.
Rick, thanks for your encouragement.
Regards,
Danny
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- KVRist
- Topic Starter
- 87 posts since 23 Oct, 2005
Brian did call. He spent a considerable amount of time on the phone with me. He had me reset the machine and seems to think the problem may have been caused by a corrupted patch (I think that's what he said). Anyway, it's working now so I will spend some time with it over the next couple of days and see what happens. BTW, Brian is a real gentleman and a pleasure to deal with. As with Dan Timis, what great assets these guys are to Muse. Thanks to you both.
Danny
Danny