I have 2 Receptors and both of them got tangled up beyond belief, mainly due to excessive power surges in my area. I had several previously installed plugins that were destroyed and some that were hobbling along. After spending almost an hour on the phone and "Go To Assist" with Vic from their support team and Farhan from engineering, I was up and running on both Receptors. "Go To Assist" is an incredible tool which allows support people to get on to your computer from a distant location and then connect to your Receptor and see what is really going on in side your Receptor. It was fascinating watching the Muse people do instant surgery with their software on my Receptor! I have been in the music business for almost 40 years and I have never seen such dedication to customers as I have seen with Muse! I applaud Muse and their people for their dedication and professionalism.
When you really get down to it, most hardware is the same but Customer Service is the difference that separates the professionals from the amateurs. For my money, I can't afford to leave my fate in the hands of amateurs or companies that can't bother with the individual customer. I think that must be why the big name people go with Receptor. Thanks again guys!
