Really fast response and very helpful.
Other bigger companies could and should learn a thing or too from you guys.
Thank you!
U-he Support......
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grandmasterbird grandmasterbird https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=134988
- KVRist
- 440 posts since 7 Jan, 2007
....is spot on.
Really fast response and very helpful.
Other bigger companies could and should learn a thing or too from you guys.
Thank you!
Really fast response and very helpful.
Other bigger companies could and should learn a thing or too from you guys.
Thank you!
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- u-he
- 30222 posts since 8 Aug, 2002 from Berlin
Thanks mate!
We basically have Fritz and Howie solve u-he specific issues all day, and that's possible to keep up with on the side.
However, people who have non-specific issues, questions or proposals are not so lucky. Many of them end up on my desk and I can't answer all of them (mostly because I have no answer that fits, e.g. to the infamous "how to become a plugin developer")
We basically have Fritz and Howie solve u-he specific issues all day, and that's possible to keep up with on the side.
However, people who have non-specific issues, questions or proposals are not so lucky. Many of them end up on my desk and I can't answer all of them (mostly because I have no answer that fits, e.g. to the infamous "how to become a plugin developer")
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grandmasterbird grandmasterbird https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=134988
- KVRist
- Topic Starter
- 440 posts since 7 Jan, 2007
I imagine you must get a lot of those!Urs wrote:Thanks mate!
We basically have Fritz and Howie solve u-he specific issues all day, and that's possible to keep up with on the side.
However, people who have non-specific issues, questions or proposals are not so lucky. Many of them end up on my desk and I can't answer all of them (mostly because I have no answer that fits, e.g. to the infamous "how to become a plugin developer")
I think when you're doing something positive people are often inspired to get involved or do something similar.
Yes it was Fritz who dealt with my particular case, an installation issue with Zebra. Very helpful and a nice guy to speak with.
For me personally helpful support can sometimes mean the difference between choosing to deal with a company again or not, and I think you guys have got it right so keep doing what you're doing!
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- KVRAF
- 1888 posts since 13 Aug, 2011 from Berlin
Thanx!grandmasterbird wrote:Yes it was Fritz who dealt with my particular case, an installation issue with Zebra. Very helpful and a nice guy to speak with.
For me personally helpful support can sometimes mean the difference between choosing to deal with a company again or not, and I think you guys have got it right so keep doing what you're doing!
I am the same with companies. I want to be treated nicely and it's a typical thing to have an emotional connection to the companies I'm dealing with.
So it's the natural thing for me to do it the other way around, too: I always try to be a a nice guy who is helpful and shows understanding to our customers. Making people happy is a great part of the satisfaction that doing support is giving.
I hope that doesn't sound too cheesy as it is just honest.
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- KVRian
- 910 posts since 21 Aug, 2011
+1. Really can't stress how important, or how great it is to deal with good people no matter what. U-He, Camel Audio, XFER (Duda), Sonic Charge, Voxengo... all excellent with customer relations. It's a real pleasure.
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- KVRist
- 186 posts since 7 May, 2004
really incredible good support...mostly (i actually think always) i got answer the same day...
