Receptor 2 Pro Max Plus keeps crashing during live shows

[iamthetrees666]

Hi,

I've already opened up a ticket about this and am still working through it after about a year's worth of dramas, just wanted to try my luck and see if anyone else is having this problem.

Crashes. That is, i'll load a multi that has about 8 instances of Kontakt 4 running (i've been using it like this for a few years now, and it never used to crash.) and as soon as I try and hit the first note it will crash and reload the multi. I'm very light on effects, I disable most effects within Kontakt 4 except for a 3 band EQ on most instruments, and have Guitar Rig 4 running the reflektor reverb. I have the sample buffer set very high so the CPU stays very low. Sometimes i'll load a different multi and it won't crash until I start playing a certain instrument for the first time (ie. I change the MIDI channel that the keyboard transmits through my foot pedal via keyboard presets)

Every time I think i've discovered a pattern it acts completely random again. That is, for a week or so it might crash every time I load a certain multi and start to play, then the following week it won't.

I took it to a guy today who is an electronics wizard and he told me to analyse the MIDI data my keyboard is sending to the Receptor to make sure it's not sending too much and causing the crashes. I'll give that a try, i'll record the MIDI during a crash hopefully and see if there are any unusual messages being sent. So, if it turns out not to be that i'm out of ideas. Gary from support has been trying to help me but it's a slow process and i'm going on tour to Jakarta in April so need to solve it ASAP. Hoping someone out there might have some answers.

Sorry for the wall of text.

[miamigroove]

Try entering setup & uncheck "dual core enabled" then reboot. That prevented many annoying crashes I was having.

What version OS are you running?

[iamthetrees666]

Try entering setup & uncheck "dual core enabled" then reboot. That prevented many annoying crashes I was having.

What version OS are you running?

Hi, it's the latest one. I was told to uncheck the dual core enabled option when I had the previous version of the OS, but when I upgraded to the latest one they said they fixed all the bugs that were associated. What sorts of crashes were you getting? Mine are CPU spikes, where the little dot of the CPU meter will instantly go to the top of the meter, sometimes it creates audible popping, then when I tried to play a sample, usually for the first time the Receptor would just reset itself and reload the multi. Is that what you were experiencing?

I pretty much exclusively use Kontakt 4, with the odd instance of Kontakt 2 and Guitar Rig 4 for Reverb. Gary said it might be corrupted Multis, and to try using snapshots so i'm setting my multis up as smart snapshots and seem to be having some success.

[Edford]

Hi,

I was having similar, frustrating problems, processor spikes combined with an audible pop, etc. Then I considered the load caused by POLYPHONY on some of my Kontact player sounds. Specifically the Vintage Organs module. I noticed this when I changed the sustain pedal to function as a sustain function instead of switching the Leslie rotor speed. I noticed that the vintage organs patch was using a considerable number for voices to accomplish its work, several multiples of the actual keys I was holding down i.e. (holding down 4 keys but using 16 or 20 voices) I guess that is how the Vintage Organ player makes its complex organ emulation as one adds more drawbars, additional voices are allocated, (hope you get the picture) Well with the sustain pedal working as a sustain, if you do a gliss on the keys, you will stack up your used voices so fast that it will shock you. Then I thought, if I don't limit the number of voices used by this patch then the processor load will also be increasing as new "multi voice consuming" notes are being added to the ever growing list of notes being requested to play be me.

I then considered the Ivory engine that I always have loaded up, you know just in case you need a piano? I had the allowed polyphony set up very large on that engine as well. I first noticed this one day when I was playing James Taylor's "Your Smilin Face" with a band. There are a couple of gliss' in that song and I was doing my best to cover it and when I did that gliss with the sustain pedal held down, the receptor stopped playing and rebooted. Talk about embarrassing.

Anyway, lesson learned! I went into all of my patches and lowered the polyphony (number of voices allowed) on all of them to a reasonable level and the this resolved that issue. Rock solid from that point on. Not saying that this is your problem, but it was mine for sure.

Ed King

[Bif_]

I'm a new Receptor user (bought mine used within the past 6 months) so my advice may not be worth much but it is based on a similar behavior I experienced with mine.

When I got my Receptor, it had Komplete 5 and a few other programs on it but most were disabled/uninstalled to some degree so they weren't functional. (That was cool since I was only buying the Receptor, not the software or licenses.)

I purchased Komplete 8 and installed it and had a similar problem with multi's causing the Receptor to reboot much like you say yours has done. I had other problems with Komplete not working properly and ended up sending my drive back to Muse so they could image it to be like new. Seems there were registry issues with the other software that had previously been installed/uninstalled.

I think the idea of corrupt multi's may be the problem, or maybe you have some software corruption. Does it happen with the same software?

I would start by recreating the multi's that you're having problems with. That's relatively easy to do and would eliminate one possibility.

I know the guys at Muse will be much more helpful than I could ever be. Just thought this might point you in a direction.

Greg