KV331 Audio

Shanake · Post by **Shanake** » Fri Nov 29, 2013 3:23 pm

Hi KV331 Audio,

I am not sure how long it usually takes to get a response from the support, so I just want to ask how we are going on. I purchased Synthmaster Academic today. As I do not own a PayPal account, I asked a friend to do this for me.

What we did not knew was that now HIS emAil Adress is "registered" - so I wrote a mail to support@kv331audio.com to change it to mine. Besides that I sent a mail to academic@kw331audio.com for the proof of being eligible buying academic software (Steinberg and Image-line think, I am).

Unfortunately I did not get any response or ticketing information so that I am not aware if my mails reached you.

If you tell me that I usually have to wait for one or two days, thank you, I'll return later.

Best regards

Shanake

Shanake · Post by **Shanake** » Sat Nov 30, 2013 7:21 pm

Update:

At least my friend got the license key and forwarded it to me. Now we will try to change the "registered" email adress.

Shanake

murnau · Post by **murnau** » Sat Nov 30, 2013 7:34 pm

i takes a few days since bülent do the support alone afaik. i have another problem and wait as well.

kv331 · Post by **kv331** » Sun Dec 01, 2013 1:08 pm

Hey guys please contact me through

http://www.synthmaster.com.contactus.aspx

Our support email is filled with spam so the above is better for me.

Thanks,

Bulent

murnau · Post by **murnau** » Sun Dec 01, 2013 1:16 pm

kv331 wrote:Hey guys please contact me through

http://www.synthmaster.com.contactus.aspx

Our support email is filled with spam so the above is better for me.

Thanks,

Bulent

i cant reach you on this site (the site dont load) all other of your sites i can reach fine. i wrote you know a pm here at kvr. thank you in advance!

murnau · Post by **murnau** » Sun Dec 01, 2013 2:05 pm

i see you wrote: http://www.synthmaster.com.contactus.aspx but isnt it
http://www.synthmaster.com/contactus.aspx ?

and this link i can reach and it point me to your official support page (which i used yesterday btw.)

kv331 · Post by **kv331** » Sun Dec 01, 2013 8:15 pm

Sorry for the typo, the correct link is:

http://www.synthmaster.com/contactus.aspx

murnau · Post by **murnau** » Sun Dec 01, 2013 9:23 pm

for the record: my issue wasnt one. sorry for the misunderstanding. it was my fault.

kv331 · Post by **kv331** » Mon Dec 02, 2013 7:45 am

It's ok no worries

Shanake · Post by **Shanake** » Mon Dec 02, 2013 9:51 pm

Well, I tried both ways and I will wait for some more days. Bülent contacted me but I think he has lots to do because of the sale.

kv331 · Post by **kv331** » Tue Dec 03, 2013 10:23 pm

just did the transfer and sent you a new serial number.

Thanks!

Shanake · Post by **Shanake** » Wed Dec 04, 2013 9:29 pm

Yay! Mail received!

Thank you!

jamari909 · Post by **jamari909** » Thu Dec 12, 2013 11:39 pm

Hi,
This is just an effort to alert you (KV331 Audio) to a similar situation through alternate means of the forum. Kindly check your support in-box as I've sent a detailed message regarding my licensing issue.

Thank you in advance for your time in this matter.

kv331 · Post by **kv331** » Fri Dec 13, 2013 4:52 pm

jamari909 wrote:Hi,
This is just an effort to alert you (KV331 Audio) to a similar situation through alternate means of the forum. Kindly check your support in-box as I've sent a detailed message regarding my licensing issue.

Thank you in advance for your time in this matter.

Could you PM me your registered email address and name to speed up the process.

Thx!

EnGee · Post by **EnGee** » Sat Feb 08, 2014 12:44 am

I want to sell my academic license. How much is the fee for that? and what are the transfer steps required?
I can't find out such info. Sorry if I miss them somewhere.

[Never mind, I got the info]

KV331 Audio

KVR Audio

Problems with my purchase (academic)?