Best service Emotional Cello problems

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Hi,

I bought Emotional Cello from Best service last week, and i have some problems with this instrument.
1- The vibrato keyswitch (E-1 & F-1) doesn't work properly, I have to activate it twice before it take effect. The other problem with this keyswitch is that it acts as a rebow keyswitch
2- The automatic bowchange doesn't work on sustain articulations, so all the notes are short notes.

I tried to contact the support (via e-mail) 2 days ago, but still no answer, I contacted the FB official page but no reaction too.

Does anyone meet this problem with this instrument?

Thank you.
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