Tracktion 4 won't authorize (update: problem has been fixed)

[pough]

I've been trying to help a friend get started, but it's strangely difficult. We've created two accounts now hoping to get Tracktion 4. Both times we've gone through the "Get Yours Now" on the T4 page of the website. But when he runs T4 it doesn't authorize. I'm not sure what his account should be showing but under Downloadable Products it says "You have not purchased any downloadable products yet."

This is the authorization error he gets when he tries to authorize:
t601 an authorization error has occurred. You do not have a valid license for this product version

Are we missing a step? What exactly does it take to get a T4 license, apart from going through the register and download process? Is there another process remaining that will add a T4 license to his account? Is the free T4 offer finished now that T7 is out?

[aMUSEd]

Try the offline option

[pough]

I'm not sure that it is an option. The number of licenses in either of his accounts that we can find is zero. I think the problem is that the free T4 license you get as a part of the process simply isn't being added to the account. But since I don't know what it looks like when that process is successful, I'm not 100% sure.

[dRowAudio]

Hi there, it sounds like a technical glitch on the web server. Can you email support using the "Help" button on our website, including the email you used to sign up, and our webmaster will sort you out.

[pough]

Hi there, it sounds like a technical glitch on the web server. Can you email support using the "Help" button on our website, including the email you used to sign up, and our webmaster will sort you out.

Thank you, but... I can't find a "Help" button on your website. There is a "Support" button that seems to search a knowledge base and on some pages there is a menu at the bottom of the page that links to what looks to be the knowledge base that the support button searches. But no help button or email address that I can find.

I think for now I'm just going to let him continue to record stuff on his phone. I don't have time to wrestle with this. Thank you for trying to help. I hope the website issues get sorted.

[chico.co.uk]

Hi there, it sounds like a technical glitch on the web server. Can you email support using the "Help" button on our website, including the email you used to sign up, and our webmaster will sort you out.

Thank you, but... I can't find a "Help" button on your website. There is a "Support" button that seems to search a knowledge base and on some pages there is a menu at the bottom of the page that links to what looks to be the knowledge base that the support button searches. But no help button or email address that I can find.

I think for now I'm just going to let him continue to record stuff on his phone. I don't have time to wrestle with this. Thank you for trying to help. I hope the website issues get sorted.

If you click that button, and do a search for anything at all, a button will appear that says "Leave us a message", that you can use to send them stuff.

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It probably should be a bit easier to get contact details for the company though

[pough]

Thanks! I did that just now.