u-he

Happy Frog · Post by **Happy Frog** » Wed Jun 12, 2019 7:11 am

I have Have 1.0 To get 2.0 I have buy the upgrade. Had I waited I would paying extra. I have no problems with buy and do. I’ve been producing with VSTs for 19 years. Talking to and supporting independent soft synth companies. One extra kind developer designed a sweet deep crunchy Bass patch and named it after my childhood dog companion. Urs has stood on some holier shoebox. Preaching fairness and never offering students discount but “celebrity” producers free. I ask support politely why this change and actually making me pay more because uhe prided itself on first in costumers. Some new guy in support just ripped into me from the very start of his email. No developers companies ever went to great lengths to make me feel so disgusting for wonder what’s up. I was about to buy the upgrade sure no worries. Just felt like asking if it’s true I loyal would pay more cause urs had some policy I’d remembered he used to go on about. So no upgrade for me simply because his support guy was a f**king asshole. Worst experience with customer support in any industry soft synth, hospitality, restaurants etc... ever. Unreal to be so nasty. They will get nothing from me. I help other people freely with electronic music advice and productions of their songs. It’s wack now I’m gonna go out of my way to tell people stay the f**k away from u-he. Weirdest customer support ever.

donkey tugger · Post by **donkey tugger** » Wed Jun 12, 2019 7:13 am

Something about shoes and a dog?

MFXxx · Post by **MFXxx** » Wed Jun 12, 2019 7:18 am

Well neither a student nor a celeb. Although infamous once I'm passed on no doubt.
Urs and uhe have always served me well. Got what I paid for. Had freebies and large discounts.
Maybe I was fortunate enough and just clicked in the right manner.

Distorted Horizon · Post by **Distorted Horizon** » Wed Jun 12, 2019 7:22 am

Not sure at all what(un)happy frog said but I'd like to see that email

surreal · Post by **surreal** » Wed Jun 12, 2019 7:41 am

Happy Frog can you share which bass preset it was and for what kind developer it was... concerning your problem I am sure it was a misunderstanding as uhe support has always been kind, efficient and supportive

AnX · Post by **AnX** » Wed Jun 12, 2019 7:50 am

donkey tugger wrote: Wed Jun 12, 2019 7:13 am Something about shoes and a dog?

dunno, i saw a restaurant in there, dogs dinner maybe?

Urs · Post by **Urs** » Wed Jun 12, 2019 8:43 am

u-he support wrote: Hi [redacted],

Hive 2 is a major update and took us many many months to develop, and now that there's a
new commercial product, there's a price attached.
If we didn't ask for an upgrade price, then there'd be no point at all in developing a
product beyond version 1.

You've had the original Hive for over 4 years now, during which we never promised anyone
that they'll receive free lifetime upgrades for the product.
That means you did not purchase Hive 1 with the promise of a free upcoming major feature
upgrade.
I don't see how we're being unfair.
Charging an upgrade price so that people can use the new features and (hopefully) enjoy
the new presets is simply how business works.

@Happy Frog: You mind if I post your answers to this?

Kongru · Post by **Kongru** » Wed Jun 12, 2019 8:47 am

Urs wrote: Wed Jun 12, 2019 8:43 am
u-he support wrote: Hi [redacted],

Hive 2 is a major update and took us many many months to develop, and now that there's a
new commercial product, there's a price attached.
If we didn't ask for an upgrade price, then there'd be no point at all in developing a
product beyond version 1.

You've had the original Hive for over 4 years now, during which we never promised anyone
that they'll receive free lifetime upgrades for the product.
That means you did not purchase Hive 1 with the promise of a free upcoming major feature
upgrade.
I don't see how we're being unfair.
Charging an upgrade price so that people can use the new features and (hopefully) enjoy
the new presets is simply how business works.
@Happy Frog: You mind if I post your answers to this?

I imagine it sounds very similar to the opening post...

AnX · Post by **AnX** » Wed Jun 12, 2019 8:48 am

Mushy Mushy · Post by **Mushy Mushy** » Wed Jun 12, 2019 8:55 am

Happy Frog seems a bit croaky.

Urs · Post by **Urs** » Wed Jun 12, 2019 8:55 am

Kongru wrote: Wed Jun 12, 2019 8:47 amI imagine it sounds very similar to the opening post...

I'm not at liberty to tell. Privacy and stuff. I can tell you though that the whole team unanimously decided to not reply to them.

Distorted Horizon · Post by **Distorted Horizon** » Wed Jun 12, 2019 8:56 am

I think the case is closed

EvilDragon · Post by **EvilDragon** » Wed Jun 12, 2019 8:59 am

Another entitled little bitch, eh?

daily patcher · Post by **daily patcher** » Wed Jun 12, 2019 9:05 am

I'm a bit surprised this wasn't all a fabrication/ troll. I can't imagine someone pulling up a keyboard and actually typing this out with sincere intention...

Kongru · Post by **Kongru** » Wed Jun 12, 2019 9:15 am

Urs wrote: Wed Jun 12, 2019 8:55 am
Kongru wrote: Wed Jun 12, 2019 8:47 amI imagine it sounds very similar to the opening post...
I'm not at liberty to tell. Privacy and stuff. I can tell you though that the whole team unanimously decided to not reply to them.

I think you'd quite like a subreddit called r/ChoosingBeggars, it's full of people like this

Honestly makes me kinda glad I don't run a B2C business

u-he

KVR Audio

Hypocrite