Sugar Bytes

flonky · Post by **flonky** » Thu Aug 29, 2019 6:05 pm

Hi,
I can‘t download some updates from my Sugar Bytes account.
I already wrote to the support twice but didn‘t get any respond (this was last week).
Is this normal?
Thanks
Florian

Sugar Bytes · Post by **Sugar Bytes** » Fri Aug 30, 2019 9:50 am

Hi Florian,

I'm really sorry to hear that you already contacted us before, but haven't heard anything back unfortunately.
May I briefly ask if you directly wrote to us or if you used our support form on our homepage?
Usually, you will receive an answer within 24 hours. If not, please directly write to support[@]sugar-bytes.de instead or send me a PM and let me know your registered email address.

Best,
Nadine

flonky · Post by **flonky** » Fri Aug 30, 2019 2:39 pm

I think, I used the support form.

Sugar Bytes · Post by **Sugar Bytes** » Fri Aug 30, 2019 3:21 pm

So have you already tried to directly write to support@sugar-bytes.de instead? I just checked our inbox and still could not find anything from you. Please let me know your registered email address either via email or PM to help you.

Best,
Nadine

Sugar Bytes

KVR Audio

Can‘t download updates, support doesn‘t respond